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Contact Financial & Consumer Rights Council Inc.

Contact FCRC

OFFICE HOURS

9am - 5pm, Monday to Friday

Financial & Consumer Rights Council Inc.

Level 6, 179 Queen Street
Melbourne VIC 3000

Telephone: 03 9663 2000

Fax: 03 9663 7677

Email: admin@fcrc.org.au

Twitter: @FCRCVictoria

LinkedIn: Financial & Consumer Rights Council (FCRC)

Contacting the Board: board@fcrc.org.au

If you're looking for a financial counsellor, we recommend the following options:

FCRC does not provide financial counselling or advice to the general public.

Use MoneySmart’s online tool to find a financial counsellor near you. The National Debt Hotline provides free financial counselling service (T: 1800 007 007)

Complaints and disputes

Make a complaint against a Victorian financial counsellor

Contact the agency where the financial counsellor is employed to access their complaints handling process. If you are not satisfied with the outcome, please contact FCRC.

For other complaints and disputes, contact the appropriate organisation below.

OTHER COMPLAINTS AND DISPUTES

For both businesses and consumers covering: licensing, registration, shopping, motor cars, housing, and resources.

Consumer Affairs Victoria Financial Ombudsman’s Service (FOS) Telecommunications Industry Ombudsman (TIO) Energy and Water Ombudsman of Victoria (EWOV)