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Financial Assistance Financial Assistance

Resources for Financial Assistance

Complaints and disputes

Contact the agency where the financial counsellor is employed to access their complaints handling process. If you are not satisfied with the outcome, please contact FCRC.

Other complaints and disputes. For other complaints and disputes, contact the appropriate organisation below.

Make a complaint against a Victorian financial counsellor

Contact the agency where the financial counsellor is employed to access their complaints handling process. If you are not satisfied with the outcome, please contact FCRC. Other complaints and disputes. For other complaints and disputes, contact the appropriate organisation below.

OTHER COMPLAINTS AND DISPUTES

For both businesses and consumers covering: licensing, registration, shopping, motor cars, housing, and resources.

Consumer Affairs Victoria Financial Ombudsman’s Service (FOS) Telecommunications Industry Ombudsman (TIO) Energy and Water Ombudsman of Victoria (EWOV)