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Financial Assistance Financial Assistance

Resources for Financial Assistance

If you're looking for a financial counsellor, we recommend the following options:

FCRC does not provide financial counselling or advice to the general public.

Use MoneySmart’s online tool to find a financial counsellor near you. The National Debt Helpline provides free financial counselling service (T: 1800 007 007)

Complaints and disputes

Contact the agency where the financial counsellor is employed to access their complaints handling process. If you are not satisfied with the outcome, please contact FCRC.

Other complaints and disputes. For other complaints and disputes, contact the appropriate organisation below.

Make a complaint against a Victorian financial counsellor

Contact the agency where the financial counsellor is employed to access their complaints handling process. If you are not satisfied with the outcome, please contact FCRC. Other complaints and disputes. For other complaints and disputes, contact the appropriate organisation below.

OTHER COMPLAINTS AND DISPUTES

For both businesses and consumers covering: licensing, registration, shopping, motor cars, housing, and resources.

Consumer Affairs Victoria Financial Ombudsman’s Service (FOS) Telecommunications Industry Ombudsman (TIO) Energy and Water Ombudsman of Victoria (EWOV)