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Keep up to date with news that informs your practice and expands awareness of your client's rights.

Category: Telecommunications

Thursday 28 Sep 2017

Telcos respond to Rank the Telco report

In April this year, FCRC released its first report on the financial hardship practices of the telcommunications industry, based on survey responses from over 130 Victorian financial counsellors.

Telstra, Optus and Vodafone have each responded to the findings of the report, and we are pleased to share them.

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Thursday 27 Apr 2017

Rank the Telco report launch

"Rare in its directness," FCRC launches their first report examining the hardship practices of Australian telcos.

FCRC launched its first report to examine the hardship policies and practices of Australian telcos on Thursday 27 April in Melbourne, which was attended by representatives from both the financial counselling and telecommunications sectors.

Peter Gartlan, FCRC Executive Officer, acknowledged the involvement of the Victorian financial counsellors in responding to the survey. Overall, 534 comments were submitted, including 66 recommendations for improvements. The survey results were conclusive that the current performance in the telecommunications sector is less than acceptable. All three of the first-tier providers ranked poorly, and none met the basic performance benchmarks set in other industries.

Monday 21 Nov 2016

What are the hardship practices of the telcos?

The Ranking Survey is back. This time FCRC would like you to rank the hardship practices of telecommunications retailers, through Rank the Telco.