FCRC reports cover a range of topics relevant to the Victorian public, consumers in financial hardship and the consumer advocates who work with them.
Often FCRC reports are submitted to government or launched through media channels. The issues FCRC represents are significant to financial counsellors, consumer advocates and to the wider community. FCRC also works with a number of other organisations that research and release consumer focused reports.
Thursday 27 Apr 2017
The Rank the Telco report describes the results of a survey of Victorian financial counsellors about the hardship practices of major telecommunications providers. It is FCRC’s fourth report ranking financial hardship practices, and our first to examine the telecommunications sector.
The results of this report evidence the need for improvement and warrant serious consideration by the telecommunications industry, regulators, government and other stakeholders. Providers now have the opportunity to take the lead and work to significantly improve hardship performance, both individually and across the industry.
NB: An accessible Word version of the report will be available from 5 May.
Wednesday 21 Dec 2016
Considerable structural changes in the aged care landscape in recent years have impacted on the financial literacy of the Older Person population to manage their finances. The Dignity and Debt Financial Difficulty and Getting Older initiative was designed to address these issues by assessing the effectiveness of one-on-one financial counselling sessions with Older Persons.
Wednesday 19 Oct 2016
Friday 23 Sep 2016
The ‘Rank the Energy Retailer’ survey provides insight and analysis into the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship. 70% of financial counsellors
in Victoria undertook the survey to provide their input.
Friday 15 Aug 2014
After the success of our 'Rank the Bank' surveys, FCRC introduced the ‘Rank the Energy Retailer’ survey. Over 100 Victorian financial counsellors undertook the survey to provide their input. Our report reveals the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship.
Wednesday 15 Aug 2012
The FCRC Rank the Bank survey assessed the opinions of more than 100 Victorian financial
counsellors with regards to the financial hardship policies of Australia’s ‘big four’ banks, namely
ANZ, CBA, NAB and Westpac.