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Reports Reports

FCRC reports cover a range of topics relevant to the Victorian Public, Consumers in financial hardship and the consumer advocates who work with them.

Reports

FCRC reports cover a range of topics relevant to the Victorian public, consumers in financial hardship and the consumer advocates who work with them.

Often FCRC reports are submitted to government or launched through media channels. The issues FCRC represents are significant to financial counsellors, consumer advocates and to the wider community. FCRC also works with a number of other organisations that research and release consumer focused reports.

Thursday 27 Apr 2017

Rank the Telco 2017

The Rank the Telco report describes the results of a survey of Victorian financial counsellors about the hardship practices of major telecommunications providers. It is FCRC’s fourth report ranking financial hardship practices, and our first to examine the telecommunications sector.

The results of this report evidence the need for improvement and warrant serious consideration by the telecommunications industry, regulators, government and other stakeholders. Providers now have the opportunity to take the lead and work to significantly improve hardship performance, both individually and across the industry.

NB: An accessible Word version of the report will be available from 5 May.

Download

Download the full report here

Wednesday 21 Dec 2016

Dignity & Debt Evaluation Report

Considerable structural changes in the aged care landscape in recent years have impacted on the financial literacy of the Older Person population to manage their finances. The Dignity and Debt Financial Difficulty and Getting Older initiative was designed to address these issues by assessing the effectiveness of one-on-one financial counselling sessions with Older Persons.

Download

Download the full report here

Wednesday 19 Oct 2016

FCRC Annual Report 2015-16

Download

Download the Annual report here

Friday 23 Sep 2016

Rank the Energy Retailer 2016

The ‘Rank the Energy Retailer’ survey provides insight and analysis into the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship. 70% of financial counsellors
in Victoria undertook the survey to provide their input.

Download

Download the full report here

Friday 31 Jul 2015

Car Registration by Instalments

In June 2015, Colac mother and financial counsellor Julie Barrow started a petition on change.org asking, the Victorian Government to provide affordable payment options for annual vehicle registration costs. As of July 2017, 100,000 people have signed the petition. Media attention was attracted, with 3AW’s Neil Mitchell and ABC Radio, both covering the petition, and discussing the potential benefits of payment by instalments.

Download

Read the full report here

Friday 15 Aug 2014

Rank the Energy Retailer 2014

After the success of our 'Rank the Bank' surveys, FCRC introduced the ‘Rank the Energy Retailer’ survey. Over 100 Victorian financial counsellors undertook the survey to provide their input. Our report reveals the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship.

Download

Download the full report here

Wednesday 15 Aug 2012

Rank the Bank report 2012

The FCRC Rank the Bank survey assessed the opinions of more than 100 Victorian financial
counsellors with regards to the financial hardship policies of Australia’s ‘big four’ banks, namely
ANZ, CBA, NAB and Westpac.

Download

Download the full report here