FCRC reports cover a range of topics relevant to the Victorian public, consumers in financial hardship and the consumer advocates who work with them.
Often FCRC reports are submitted to government or launched through media channels. The issues FCRC represents are significant to financial counsellors, consumer advocates and to the wider community. FCRC also works with a number of other organisations that research and release consumer focused reports.
Thursday 27 Apr 2017
The Rank the Telco report describes the results of a survey of Victorian financial counsellors about the hardship practices of major telecommunications providers. It is FCRC’s fourth report ranking financial hardship practices, and our first to examine the telecommunications sector.
The results of this report evidence the need for improvement and warrant serious consideration by the telecommunications industry, regulators, government and other stakeholders. Providers now have the opportunity to take the lead and work to significantly improve hardship performance, both individually and across the industry.
NB: An accessible Word version of the report will be available from 5 May.