FCRC reports cover a range of topics relevant to the Victorian public, consumers in financial hardship and the consumer advocates who work with them.
Often FCRC reports are submitted to government or launched through media channels. The issues FCRC represents are significant to financial counsellors, consumer advocates and to the wider community. FCRC also works with a number of other organisations that research and release consumer focused reports.
Friday 15 Aug 2014
After the success of our 'Rank the Bank' surveys, FCRC introduced the ‘Rank the Energy Retailer’ survey. Over 100 Victorian financial counsellors undertook the survey to provide their input. Our report reveals the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship.