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Past Sessions

We keep information about past sessions here for the membership year, including the learning materials and relevant material.

Casework supervision: Conflicts and clients

Thursday 21 Jun 2018

10:00am – 1:00pm

Casework supervision: Conflicts and clients

PRESENTED BY: Financial & Consumer Rights Council

LOCATION: Multicultural Hub, 506 Elizabeth Street, Melbourne VIC 3000

CPD CORE TOPICS: Casework Supervision

CATEGORY: Skills, Ethics

LEVEL: 3

CPD POINTS: 3

In the context of family breakdown, often both parties in the situation will experience financial stresses, and may both seek support from a financial counsellor. This session considers how financial counsellors should manage the potential for complications in a situation where a client they represent is in conflict with a client represented by another financial counsellor – whether within the same agency, or from another agency.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Assess the potential for problems in representing a client in the context of family breakdown
  • Consider the relevance of family violence related issues
  • Establish appropriate professional interactions with another financial counsellor representing a client in conflict with their client

This session will be delivered by an experienced financial counsellor and professional supervisor and will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Complex needs and pathways to independence

Thursday 07 Jun 2018

10:00am-1:00pm

Complex needs and pathways to independence

PRESENTED BY: Julie Aganoff, Psychologist

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. Supporting clients with complex needs on their journey in becoming self-actualised and independent from the services of a financial counsellor is not easy to do. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Complex needs and pathways to independence

Wednesday 06 Jun 2018

9:30am-12:30pm

Complex needs and pathways to independence

PRESENTED BY: Julie Aganoff, Psychologist

LOCATION: Anglicare, 190 Commercial Road, Morwell VIC 3840

CPD CORE TOPICS: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. Supporting clients with complex needs on their journey in becoming self-actualised and independent from the services of a financial counsellor is not easy to do. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Consumer leases - Where a client's household property is at risk MORWELL

Wednesday 06 Jun 2018

1:30pm – 4:30pm

Consumer leases - Where a client's household property is at risk MORWELL

PRESENTED BY: Amanda Storey, Director of Legal Practice, Consumer Action Law Centre

LOCATION: Anglicare, 190 Commercial Road, Morwell VIC 3840

CPD CORE TOPICS: Consumer Credit Law

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Clients’ property can be at risk of repossession or sale in a number of different scenarios –consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright. Different legislation and codes can apply to the contract and the powers the lender has to repossess and sell your clients’ goods. Learn the difference between a pledge, a loan and a lease and how to best advocate for your clients where their household goods or cars may be at risk of being seized and sold. This course takes participants through relevant codes and legal provisions governing these types of products.

The session is grounded in practical casework scenarios. Participants will learn:

  • The differences between a pledge, a loan and a lease
  • How the National Consumer Credit Protection Act applies to secured loans and consumer leases and the legal differences between those two products
  • Responsible lending requirements for loans and consumer leases, including ASIC Regulatory Guide 209
  • The law of blackmail securities and what property a lender cannot take security over
  • Different advocacy strategies and what to include when making representations on behalf of a client
  • The law surrounding pawn broking in Victoria

Presenters: Amanda Storey is the Director of Legal Practice at Consumer Action Law Centre.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics

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Energy Forum (Statewide Network meeting)

Tuesday 05 Jun 2018

1:00PM - 4:00PM

Energy Forum (Statewide Network meeting)

PRESENTED BY: Statewide Network

LOCATION: Optus, Level 1, 271 Collins Street, Melbourne

CATEGORY: Utilities

LEVEL: 1

CPD POINTS: 3

Statewide Network meeting

Date: Tuesday, 5 June 2018
Venue: Optus,
Level 1, 271 Collins Street, Melbourne
Time: 9:30AM - 4:00PM

Network meeting: 9:30am – 11:45am
Optus presentation: 11:45am – 12:00pm
Lunch: 12:00pm – 1:00pm
Energy forum: 1:00pm – 4:00pm

Please register for this event by clicking the link below.

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Complex needs and pathways to independence

Tuesday 05 Jun 2018

1:00pm - 4:00pm

Complex needs and pathways to independence

PRESENTED BY: Julie Aganoff, Psychologist

LOCATION: Benalla Community Care, 45 Coster St, Benalla

CPD CORE TOPICS: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. Supporting clients with complex needs on their journey in becoming self-actualised and independent from the services of a financial counsellor is not easy to do. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Telephone Counselling

Friday 01 Jun 2018

9:30 am – 4:30 pm

Telephone Counselling

PRESENTED BY: Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre

LOCATION: Meat Market, 5 Blackwood Street, North Melbourne

CPD CORE TOPICS: Telephone skills

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 3

The Telephone Counselling Skills training program has been developed for financial counsellors who assist to clients over the phone as part of their work. It will provide participants with a framework and strategies to work effectively in providing assistance to clients over the phone.

Participants will learn:

  • The skills necessary for phone casework
  • How to identify the different stages of a call and how to build the client relationship at each stage
  • Strategies for managing challenging calls
  • Strategies for self-care and reflective practice

Presenter: Preethi Vergis is a Training and Outreach Manager from Consumer Action Law Centre

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Consumer leases - Where a client's household property is at risk BALLARAT

Thursday 31 May 2018

1:00pm – 4:00pm

Consumer leases - Where a client's household property is at risk BALLARAT

PRESENTED BY: Amanda Storey, Director of Legal Practice, Consumer Action Law Centre

LOCATION: CAFS Ballarat, 115 Lydiard St North, Ballarat VIC 3350

CPD CORE TOPICS: Consumer Credit Law

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Clients’ property can be at risk of repossession or sale in a number of different scenarios –consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright. Different legislation and codes can apply to the contract and the powers the lender has to repossess and sell your clients’ goods. Learn the difference between a pledge, a loan and a lease and how to best advocate for your clients where their household goods or cars may be at risk of being seized and sold. This course takes participants through relevant codes and legal provisions governing these types of products.

The session is grounded in practical casework scenarios. Participants will learn:

  • The differences between a pledge, a loan and a lease
  • How the National Consumer Credit Protection Act applies to secured loans and consumer leases and the legal differences between those two products
  • Responsible lending requirements for loans and consumer leases, including ASIC Regulatory Guide 209
  • The law of blackmail securities and what property a lender cannot take security over
  • Different advocacy strategies and what to include when making representations on behalf of a client
  • The law surrounding pawn broking in Victoria

Presenters: Amanda Storey is the Director of Legal Practice at Consumer Action Law Centre.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Managing the client narrative

Tuesday 22 May 2018

1:00PM - 3:00PM

Managing the client narrative

PRESENTED BY: Financial & Consumer Rights Council (FCRC), Psychologist

LOCATION: Connect Health & Community, 2A Gardeners Road, Bentleigh East

CPD CORE TOPICS: Interview techniques

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Being able to get the facts from your client while understanding their story can be a challenge. Learn how to keep your client on-track to enable accurate assessment of their situation while minimising the risk of vicarious trauma, and using your time efficiently. Develop your capacity to manage client interaction to keep focus on essential elements that can achieve the best financial counselling outcomes.

This session will also equip financial counsellors with the skills to guide clients towards prompt and effective decision-making to not only stabilise, but also to progress their situation – Health, relationships and employment prospects are areas which often benefit from empowering your client.

The session is grounded in practical casework scenarios. Participants will learn:

  • How to minimise the risk of vicarious trauma by focusing the client narrative
  • Accurately identify and address co-presenting issues such as trauma, AOD and gambling
  • Counselling skills to assist clients in adopting effective and sustainable solutions to their financial problems
  • To assist clients in recognising early intervention as the best intervention
  • How to help an indecisive client see the benefits of prompt decision making to empower and regain control of their situation

Psychologist and Financial Counsellor to co-present. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Casework supervision: Conflicts and clients

Friday 11 May 2018

1:00PM - 3:00PM

Casework supervision: Conflicts and clients

PRESENTED BY: Financial & Consumer Rights Council

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Casework Supervision

CATEGORY: Skills, Ethics

LEVEL: 3

CPD POINTS: 3

In the context of family breakdown, often both parties in the situation will experience financial stresses, and may both seek support from a financial counsellor. This session considers how financial counsellors should manage the potential for complications in a situation where a client they represent is in conflict with a client represented by another financial counsellor – whether within the same agency, or from another agency.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Assess the potential for problems in representing a client in the context of family breakdown
  • Understand and identify co-morbidity issues and their impact on case management
  • Manage the interactions between family violence, gambling and AOD related issues in clients’ situations, including appropriate use of referrals and other supports
  • Establish appropriate professional interactions with other financial counsellors or advocates representing related or linked clients

This session will be delivered by an experienced financial counsellor and a professional supervisor and will include presenter-led and group discussion based on actual scenarios.

 

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Wednesday 09 May 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Monday 07 May 2018

TUESDAY 8 MAY: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Consumer leases - Where a client's household property is at risk

Monday 30 Apr 2018

1:30pm – 4:30pm

Consumer leases - Where a client's household property is at risk

PRESENTED BY: Catherine Miller, Senior Solicitor, Consumer Action Law Centre, and Barbora Ježek, Solicitor, Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Consumer Credit Law

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Clients’ property can be at risk of repossession or sale in a number of different scenarios –consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright. Different legislation and codes can apply to the contract and the powers the lender has to repossess and sell your clients’ goods. Learn the difference between a pledge, a loan and a lease and how to best advocate for your clients where their household goods or cars may be at risk of being seized and sold. This course takes participants through relevant codes and legal provisions governing these types of products.

The session is grounded in practical casework scenarios. Participants will learn:

  • The differences between a pledge, a loan and a lease
  • How the National Consumer Credit Protection Act applies to secured loans and consumer leases and the legal differences between those two products
  • Responsible lending requirements for loans and consumer leases, including ASIC Regulatory Guide 209
  • The law of blackmail securities and what property a lender cannot take security over
  • Different advocacy strategies and what to include when making representations on behalf of a client
  • The law surrounding pawn broking in Victoria

Presenters: Catherine Miller is a Senior Solicitor and Barbora Ježek is a Solicitor, both at Consumer Action Law Centre.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

Print / Save

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Managing the client narrative

Monday 30 Apr 2018

9:30am – 12:30pm

Managing the client narrative

PRESENTED BY: Financial & Consumer Rights Council, Psychologist

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Interview techniques

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Being able to get the facts from your client while understanding their story can be a challenge. Learn how to keep your client on-track to enable accurate assessment of their situation while minimising contributing factors of vicarious trauma. Develop your capacity to manage client interaction to keep focus on essential elements that can achieve the best financial counselling outcomes.

This session will also equip financial counsellors with the skills to guide clients towards prompt and effective decision-making to not only stabilise, but also to progress their situation – Health, relationships and employment prospects are areas which often benefit from empowering your client.

The session is grounded in practical casework scenarios. Participants will learn:

  • How to minimise vicarious trauma by focusing the client narrative
  • Counselling skills to assist clients in adopting effective and sustainable solutions to their financial problems
  • To assist clients in recognising early intervention as the best intervention
  • How to help an indecisive client see the benefits of prompt decision making to empower and regain control of their situation

Psychologist and Financial Counsellor to co-present. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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The Mortgage Stress Lifecycle

Monday 23 Apr 2018

9:30am – 12:30pm

The Mortgage Stress Lifecycle

PRESENTED BY: David Niven; Senior Solicitor, Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Hardship Systems

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

Mortgage stress is an ongoing issue which the sector is continues to see. Are you equipped with the appropriate skills and knowledge to identify the best interventions to put in place at which time? Learn the life cycle of mortgage stress – hardship, default notices, court proceedings, judgment, repossession, sheriff intervention - and how to get the best outcome for clients at different stages of the cycle.

The session is grounded in practical casework scenarios and analysis of recent judgements. Participants will learn about:

  • The different powers of Ombudsman schemes depending on where clients sit in the cycle
  • Accessing relevant hardship supports at the various mortgage stress cycle points
  • Consumer rights in relation to lending and financial products relevant to clients in mortgage stress
  • Latest developments on hardship requests and clients in financial difficulty
  • Recent case law on responsible lending and how that applies to irresponsible home loans
  • How to advocate for your client beyond hardship, including running claims of maladministration in FOS or CIO

Presenters: David Niven is a Senior Solicitor at Consumer Action Law Centre.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Friday 20 Apr 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Ballarat

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Print / Save

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Wednesday 18 Apr 2018

THURSDAY 19 APR: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Ballarat

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

Print / Save

* The Print/Save button allows you to save using 'Print to PDF' functionality. If your browser does not support 'print to pdf', please try using Chrome as your browser - download software here

Family Violence Training for Financial Counsellors: Advanced Level Unit

Wednesday 28 Mar 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Benalla

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Print / Save

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Monday 26 Mar 2018

TUESDAY 27 MAR: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Benalla

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Friday 23 Mar 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Frankston

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Wednesday 21 Mar 2018

THURSDAY 22 MAR 2018: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Frankston

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Wednesday 14 Mar 2018

THURSDAY 15 MAR: 2018: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Thursday 08 Mar 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Sale

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Telephone Counselling

Wednesday 07 Mar 2018

9:30 am – 4:30 pm

Telephone Counselling

PRESENTED BY: Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre

LOCATION: Meat Market, 5 Blackwood Street, North Melbourne

CPD CORE TOPICS: Telephone skills

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 3

The Telephone Counselling Skills training program has been developed for financial counsellors who assist to clients over the phone as part of their work. It will provide participants with a framework and strategies to work effectively in providing assistance to clients over the phone.

Participants will learn:

  • The skills necessary for phone casework
  • How to identify the different stages of a call and how to build the client relationship at each stage
  • Strategies for managing challenging calls
  • Strategies for self-care and reflective practice

Presenter: Preethi Vergis is a Training and Outreach Manager from Consumer Action Law Centre

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Tuesday 06 Mar 2018

WEDNESDAY 7 MAR: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Sale

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Webinar: Insurance Suitability

Thursday 01 Mar 2018

10:00am – 11:00am (webinar)

Webinar: Insurance Suitability

PRESENTED BY: Phillippa Heir, Senior Solicitor, Consumer Action Law Centre (CALC)

LOCATION: Online

CPD CORE TOPICS: Superannuation and insurance

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 3

Insurance can be a life saver to a client when the unimaginable happens. As a financial counsellor your role often involves assisting in the claim and follow up with a client, who may not realise they even have insurance until well after the fact, or if at all. But what happens if it isn’t needed or is unsuitable for the client’s situation? Or, the claim is declined for something your client thought was covered? This session will help you assess the suitability of insurance products held by a client, and identify ways of addressing problems with the insurance products they have purchased.

Both parts of this session are required to be completed and include:

  1. Pre-webinar task. To review your understanding of content and learning, financial counsellors are to undertake a pre-webinar task and questionnaire to be sent out one week prior, with any questions eventuating from this being addressed within the next component.
  2. A one hour webinar which will help you:
  • Identify types of insurance a client may unknowingly possess
  • Recognise where insurance can be hidden in contracts and superannuation
  • Find the ‘red flags’ and ‘hot spots’ to look out for indicating suitability of the product for the client
  • Advocate for clients effectively with insurance providers

Access to this e-learning session will be facilitated by a link sent to registrants one week prior to the session. The registration link will provide an overview of materials and processes for the session. Materials will include information about relevant legislation and industry codes, and case studies.

Presenter: Phillippa Heir is a senior solicitor from Consumer Action Law Centre.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Tuesday 13 Feb 2018

WEDNESDAY 14 FEB: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Wednesday 07 Feb 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Monday 05 Feb 2018

TUESDAY 6 FEB: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Thursday 01 Feb 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Tuesday 30 Jan 2018

WEDNESDAY 31 JAN: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Professional Supervision Training

Thursday 07 Dec 2017

12:30PM - 3:30PM

Professional Supervision Training

PRESENTED BY: Donna Letchford, FCRC

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

This session is to consolidate your learning about professional supervision and is the final step to becoming a professional supervisor. Participants must complete the two-day Delta Centre training before undertaking this session. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Consolidate and explore your professional supervision skills, and complete the last step of this training or refresh your understanding of the concepts of professional supervision, raise challenges. Consolidate best practice frameworks to support your financial counselling colleagues and assist the sector to become resilient.

Participants will:

  • Consolidate understanding of the role of professional supervision;
  • Explore ways of working with financial counsellors to develop their professionalism and capacity
  • Develop expertise in identifying challenges related to professional supervision;
  • Develop strategies to assist supervisees to recognise and address challenges;
  • Explore aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity;
  • Explore challenges of professional supervision in the context of the financial counselling team and agencies - for those who have experience of professional supervision
  • Consolidate understanding of contracting, and other aspects of professional supervision.

This session will include presenter-led and group discussion components.

You will be able to spend some time in group professional supervision as a part of this session.

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Complex Needs and Pathways to Independence Pilot Program

Tuesday 05 Dec 2017

1:00PM - 4:00PM

Complex Needs and Pathways to Independence Pilot Program

PRESENTED BY: Julie Aganoff

LOCATION: Multicultural Hub, 506 Elizabeth Street, Melbourne

LEVEL: 1

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways.

Supporting clients with complex needs on their journey in becoming self-actualised and independent from the services of a financial counsellor is not easy to do.

How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios.

Participants will learn to:

• Apply techniques such as motivational interviewing, mindfulness and change management for long term change

• Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.

• Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity

• Address barriers to client participation in social and economic activities

• Avoid clients developing dependency on financial counselling services

Dr Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

 

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Payday Lenders: Last resort or loan sharks?

Wednesday 29 Nov 2017

1:00PM - 4:00PM

Payday Lenders: Last resort or loan sharks?

PRESENTED BY: Consumer Action Law Centre (CALC); Financial Counsellor TBA

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Credit Law

CATEGORY: Technical, Skills

LEVEL: 1

CPD POINTS: 3

Payday lending continues to be a primary source of credit for many vulnerable consumers. Learn whether the credit laws protect consumers from predatory payday lending practices.

Participants will learn how to:

  • Identify and distinguish between small amount credit contracts, medium account credit contracts and general credit contracts
  • Understand the responsible lending requirements which apply to small amount credit contracts
  • Identify ‘avoidance models’
  • Seek compensation for your clients
  • Recognise systemic issues and required reform
  • Make a complaint to regulators
  • Advocate effectively for your client and contribute to changes in law

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Letters with punch!

Wednesday 22 Nov 2017

1:00PM - 3:00PM

Letters with punch!

PRESENTED BY: Financial and Consumer Rights Council (FCRC); Specialist problem gambling financial counsellors TBA

LOCATION: Victorian Responsible Gambling Foundation; Level 6, 14–20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Hardship systems

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

Letters are a critical tool to advocate for clients in financial hardship; they also reflect our professional capacity. Clients impacted by gambling frequently have comorbid issues and there may need to be a clinical approach to presenting medical or mental health information to get the best hardship outcomes. Hardship systems also have particular criteria and then there are letter conventions! Not to mention things like grammar that are crucial in the interpretation of the meaning of the letters we write!

Lots of reasons to get those letters right and tight!

Take part in this interactive workshop to:

  • Look at letter structure and appropriate tenses / grammar to use
  • Why standard letters can be good and how to enhance them
  • Write some letters to specialist services – e.g. Creditors, VCAT, SSAT, EDR scheme
  • Discuss whether you reveal problem gambling behaviour or not; if so how
  • Discuss approaches through casework examples

Bring your complex situations and let’s write!

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Section 271: to declare or not to declare gambling

Wednesday 22 Nov 2017

10:00AM - 12:00PM

Section 271: to declare or not to declare gambling

PRESENTED BY: Australian Financial Services Authority (AFSA)

LOCATION: Victorian Responsible Gambling Foundation; Level 6, 14–20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Bankruptcy

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

The Statement of Affairs, completed when a person petitions for bankruptcy, asks for a reason for the financial difficulty and debt. Gambling is one of the choices, and yet, financial counsellors rarely if ever, advice their client to tick this box.

Take part in this interactive session to:

  • Understand what the risk is about ticking the ‘gambling’ box
  • What section 271 of the Bankruptcy Act says
  • Explore whether our fears about ticking this box are substantiated

AFSA as the bankruptcy expert will discuss the approach taken in assessing the Statement of Affairs and:

  • Whether there is a risk in ticking the gambling box
  • What data Australian Financial Services Authority (AFSA) collects about the causes of bankruptcy
  • How AFSA expects people to assess the primary cause of debt that has led to the petition to bankrupt

This session will include presenter-led and group discussion based on actual scenarios to consolidate your knowledge.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

DOWNLOAD LEARNING MATERIALS:

S271 - CPD Presentation (2).pptx

 

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Are we there yet? Making Sense of Fine Reform

Tuesday 14 Nov 2017

9:30AM - 4:30PM

Are we there yet? Making Sense of Fine Reform

PRESENTED BY: Infringements Working Group

LOCATION: Supper Room - Melbourne Town Hall

CATEGORY: Technical, Ethics

LEVEL: 2

CPD POINTS: 6

At this Infringements Working Group event you'll hear from a range of panellists to discuss best practice and recent and impending changes to the Victorian infringements system. Panellists include representatives from the Department of Justice and Regulation, the Infringements Court, the Magistrates’ Court, the Sheriff’s Office, community legal centres, Victoria Legal Aid and the Financial and Consumer Rights Council.

Featuring guest performance by Kutcha Edwards.

Topics covered will include:

  • Overview of the fines system
  • Introduction to Fines Victoria, new powers of the Sheriff and the consolidated payment system
  • Work and Development Permits
  • Enforcement and internal review, family violence and the role of the Court

Designed for: Community and volunteer lawyers, financial counsellors.
Free entry to carers of participants with a disability.

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Credit Reporting: How to use it for your advantage

Tuesday 31 Oct 2017

10:00AM - 11:00AM

Credit Reporting: How to use it for your advantage

PRESENTED BY: Consumer Action Law Centre (CALC)

LOCATION: Online

CPD CORE TOPICS: Credit law

CATEGORY: Technical, Skills

LEVEL: 1

CPD POINTS: 3

Credit reporting laws changed in 2013. This Level 1 session will assist you to understand the changes and their impacts on your clients and your casework. You will become familiar with the challenges and pitfalls of the credit reporting regime and how best to navigate this for your client.

Both parts of this session are required must be completed.

1. A one hour webinar led by the Consumer Action Law Centre that will assist you in:

  • How to identify who can access a credit report
  • Knowing what information can be listed on your credit report
  • How to challenge the report if information is incorrect, including statute barred debts
  • Use of External Dispute Resolution (EDR)
  • Understanding the future of positive credit reporting
  • Identifying areas that need change and how you can help

2. A post webinar task and questionnaire will be sent to you for completion to review your understanding of content and consolidate your learning. This will remain open until Tuesday, 28th November 2017.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Barriers to making effective decisions

Wednesday 11 Oct 2017

3:00PM - 5:00PM

Barriers to making effective decisions

PRESENTED BY: Julie Aganoff, Psychologist

LOCATION: 2017 FCRC Conference: The Mantra, Mountjoy Parade, Lorne

CPD CORE TOPICS: Advanced Casework Skills

CATEGORY: Skills

LEVEL: 2

CPD POINTS: 3

Traumatic events are different for everyone; 4 significant events shape the way we (and our clients) respond to events- these are facts that impact on our clients and ourselves. This session explores the underlying psychology and physiology of trauma and assist you to better understand the dynamic of trauma informed practice, and improve your own health as well as your client’s!

Julie Agonoff is a psychologist expert on vicarious trauma and how we can better inform our practices as financial counsellors. Participants in this session will to:

  • Understand what trauma is and its impacts
  • Recognise trauma in our own lives
  • Recognise trauma in the lives of others

This session will include presenter-led and group discussion based on actual scenarios, and some reflective practice guidance.

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

DOWNLOAD LEARNING MATERIALS:

Trauma Basics.pdf

 

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Code up!

Wednesday 11 Oct 2017

12:30PM - 2:30PM

Code up!

PRESENTED BY: Rose-Marie Galea, Code Compliance Monitoring Committee (CCMC); Abhinav Agarwal, Energy & Water Ombudsman Victoria (EWOV)

LOCATION: 2017 FCRC Conference: The Mantra, Mountjoy Parade, Lorne

CPD CORE TOPICS: Ombudsman Schemes

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Financial counsellors often forget about Codes of Practice as a major advocacy tool.

There are four Financial Service codes that financial counsellors need to be familiar with and use in everyday financial counselling practice – Banking, General Insurance, Insurance Brokers and Customer Owned Banking.

The Essential Services Commission will have released its new energy code by this time. Chris Stuart Walker will provide you with an explanation of the code.

This session will explore the relationship of Codes to service provision, financial hardship, standards of professional conduct and dispute resolution that will provide better advocacy for your clients!

Participants will learn about:

  • Application of relevant Codes of Practice to hardship provisions
  • How best to use codes as a means of raising systemic issues
  • Recent changes to Banking and Energy codes and what this means for clients

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

DOWNLOAD LEARNING MATERIALS

EWOV Abhi FCRC Conference.pdf

Overview of Codes as advocacy tool - FCRC Conference 2017.pdf

2017 FCRC Conference Case Studies for Code Team presentation .pdf

Code it Better Training - Case Study.docx

 

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More on Predatory for-profit debt business

Tuesday 19 Sep 2017

10:00AM - 11:00AM (with 1 hour task to complete prior)

More on Predatory for-profit debt business

PRESENTED BY: Consumer Action Law Centre (CALC)

LOCATION: Online

CPD CORE TOPICS: Debt collection

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Debt Vultures are on the prowl! Watch this webinar to familiarise yourself with their practices to assist those clients negatively impacted by their dealings with Debt Vultures.

Both parts of this session are required to be completed and include:

1. Pre-webinar task. To review your understanding of content and learning, financial counsellors are to undertake a pre-webinar task and questionnaire to be sent out two weeks prior, with any questions eventuating from this being addressed within the next component.

2. A one hour webinar which will help you:

  • Identify who debt vultures are
  • How legal principles apply to the different business models that debt vultures use
  • Navigate ways you might be able to help your client (e.g. letter of demand, EDR complaint, making a referral) and how to choose the most effective method for your client
  • Build knowledge of what reform is needed and how you can contribute to systemic change

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

ACCESS THE WEBINAR

DOWNLOAD LEARNING MATERIALS:

170919 - PP - Debt Vultures SPDP webinar.pptx

Debt Vultures Explainer.pdf

In focus - Debt management firms.pdf

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What’s yours is mine …. Isn’t it?

Tuesday 12 Sep 2017

1:00PM - 3:00PM

What’s yours is mine …. Isn’t it?

PRESENTED BY: Stephen Winspear, Moores Legal

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Family law

CATEGORY: Technical, Ethics

LEVEL: 2

CPD POINTS: 3

What should I tell my client about separation? Consolidate your knowledge about family law as it relates to separation of married / de-facto / same sex partners; consider comorbid issues and capacity as these apply to decision making and other key aspects of family law

This session opens with presentation from expert lawyers to address:

  • Family law around separation – division of assets and rights
  • What happens legally when partners in a long term same sex relationship separate
  • Family law and credit law – do the two match?
  • Family Law and Bankruptcy law – recent cases
  • What financial counsellors need to know about the Family Law Act

Through exploration of complex cases and group discussion you will find ways to:

  • Provide accurate information to your clients
  • Know when to refer
  • Support your clients whilst family law settlements are going on
  • Deal with debt issues without conflict

Stephen Winspear is a partner at Moores Legal with expertise in family law, who has delivered to financial counsellors. This session will include group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

DOWNLOAD LEARNING MATERIALS:

FCRC presentation - family law and finance.pdf

 

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Clients: addictions and an integrated approach

Tuesday 12 Sep 2017

10:00AM - 12:00PM

Clients: addictions and an integrated approach

PRESENTED BY: Odyssey House

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Addictions and casework

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Addictions impact on the way financial counsellors work with clients. It is imperative that any response is within the context of an integrated team. Discover more about the specific needs of clients struggling with addiction, and of casework approaches that enhance client outcomes.

With presentations from experts on various AOD addictions, participants will explore more about what are AOD barriers to casework outcomes, whether ‘stages of change’ impact of your work, and the use of strengths based/ client empowerment practice

Through casework examples, participants will learn to:

  • Deliver financial counselling in an integrated way
  • Understand role and referral to specialist services and how best to work together
  • Deepen your knowledge of the physiological process of addiction recovery
  • Deal with debt in a sustainable way

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

DOWNLOAD LEARNING MATERIALS:

Case studies.docx

Different sides of the same coin.pdf

Pokie losses data national.pdf

 

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Small business failure- the peril of debt

Tuesday 05 Sep 2017

10:00AM - 12:00PM

Small business failure- the peril of debt

PRESENTED BY: Justin Howlett, Partner, Sellers, Muldoon, Benton solicitors; Heather Barclay, Small Business Financial Counsellor, Rural Financial Counselling Service Victoria - Wimmera South West

LOCATION: Geelong West Town Hall - Supper room; 153 Pakington Street, Geelong West, VIC

CPD CORE TOPICS: Bankruptcy

CATEGORY: Technical, Ethics

LEVEL: 2

CPD POINTS: 3

Ever had that client who had an ABN to trade, or has a failed business which is closed- leaving lots of debt and facing potential bankruptcy? Find out what you can do as a financial counsellor for individuals who have a failed business and are in financial difficulty.

The session is grounded in practical scenarios. Participants will consolidate their understanding of:

  • the financial counsellor responsibility in relation to small business
  • the role of the small business council in providing advice
  • ways of working with sole traders who need to bankrupt
  • what needs to happen in relation to the ATO to prevent further debt
  • PAYG liabilities and consequences of debt on the individual
  • Superannuation liabilities and consequences of debt on the individual

Justin Howlett is an industry expert with Sellers Muldoon Benton. Heather Barclay is a Small Business Financial Counsellor with Rural Financial Counselling Service Victoria - Wimmera South West.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.


DOWNLOAD LEARNING MATERIALS:

Fact-Sheet-4-Small-Business-Debts.pdf

SMALL BUSINESS FAILURE The Perils of Debt.pptx

 

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The role of financial counselling in prisons

Tuesday 05 Sep 2017

1:00PM - 3:00PM

The role of financial counselling in prisons

PRESENTED BY: West Justice; Kaye Norris, Financial Counsellor, Diversitat; Colin Handreck, Coordinator Financial Counselling, Child & Family Services Ballarat Inc. (CAFS)

LOCATION: Geelong West Town Hall - Supper room; 153 Pakington Street, Geelong West, VIC

CPD CORE TOPICS: Debt collection

CATEGORY: Technical, Skills

LEVEL: 3

CPD POINTS: 3

When a person is incarcerated there is an opportunity to improve financial outcomes for a better future if financial counselling is offered to the prisoner. Financial Counsellors have been attending prisons for years and have developed unique skills. West Justice has been instrumental in a bulk debt project called ‘Clean Slate’

This session offers the insights of financial counselling and legal experts on how to improve the lives of prisoners before they are released, reducing recidivism, and making for a better chance at life.

Participants will explore the context of working within the prison system, and look at:

  • Fine debt that can be managed concurrently to a sentence, and how this works
  • Documents; what happens when a person is arrested and has nothing with them?
  • How to work within the constraints of prison security;
  • Communication with creditors
  • Preparing for release- educating the prisoner about debt and rights

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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New frontiers of gambling

Tuesday 29 Aug 2017

1:00PM - 3:00PM

New frontiers of gambling

PRESENTED BY: Lauren Levin, Director, Policy & Campaigns, Financial Counselling Australia; Susan Orchard, Financial Counsellor, Connect Health and Community

LOCATION: Victorian Responsible Gambling Foundation; Level 6, 14–20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Gambling / Addictions and casework

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Online betting is a growth industry – its reach and market share increasing. Get some insight about how you detect online gambling, recognise speculation, and know about contracts for difference. Find out what’s legal and what’s not. Recognise and explore different ways of working with clients.

This two hour session is grounded in practical casework scenarios and will be particularly relevant for financial counsellors working with this client group. Participants will learn about:

  • The rise of online betting and how it traps gamblers
  • Ways to identify online gambling from client bank statements
  • Speculative activity (e.g. contracts for difference, bit coin) and whether it is a form of gambling
  • Current and future regulatory framework to address online gambling

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

DOWNLOAD LEARNING MATERIALS:

LEVIN DUDS MUGS gambling FCRC Pd August 2017.ppt

handouts pm Session.pdf

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Self-managed super funds and gambling – are there hands in the cookie jar?

Tuesday 29 Aug 2017

10:00AM - 12:00PM

Self-managed super funds and gambling – are there hands in the cookie jar?

PRESENTED BY: Pam Mutton and Susan Orchard, Financial Counsellors, Connect Health and Community

LOCATION: Victorian Responsible Gambling Foundation; Level 6, 14–20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Superannuation and insurance

CATEGORY: Technical, Skills

LEVEL: 3

CPD POINTS: 3

Clients impacted by problem gambling are often vulnerable to scams and speculation. These clients are more likely to take risks - Self-Managed Super Funds (SMSF) are not unusual – How do SMSF’s work? What happens when the client has their hand in the till of their own super? Who regulates this and what happens to the tax liabilities? Find out what questions you should be asking and where to refer them.

Participants will learn:

  • How to recognise a Self-Managed Super Funds (SMSF)
  • The parameters if an SMSF
  • The risks of SMSF for people with gambling problems
  • Regulatory framework and Tax implications
  • Questions financial counsellors need to ask their clients

Susan Orchard is a problem gambling financial counsellor who is a former accountant with a background in SMSF. Pam Mutton is an experienced financial counsellor that has worked with problem gamblers and their families for several years. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

DOWNLOAD LEARNING MATERIALS:

Handouts am session.pdf

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Casework Supervision: staff, case notes & mitigating risk

Tuesday 22 Aug 2017

1:00PM - 4:00PM

Casework Supervision: staff, case notes & mitigating risk

PRESENTED BY: Consumer Action Law Centre (CALC); Financial & Consumer Rights Council (FCRC); Agency Manager

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Advanced Casework Supervision

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

Casework supervision of staff involves reviewing client files. Do your file audits ever encounter inconsistent or sub-standard case notes? Learn how to assist your staff to improve these documents and mitigate risk for your agency.

The first part of this session will involve a panel discussion involving presenters from Financial & Consumer Rights Council (FCRC), Consumer Action Law Centre (CALC) who will discuss:

  • Professional obligations and regulatory requirements of case notes
  • Understanding client privacy of case notes and their impact on areas of the law
  • Professional indemnity insurance requirements and risk management
  • How the Code of Ethics developed by Financial Counselling Australia applies to Financial Counsellors
  • Expectations of managers and team leaders for casework supervision purposes

The second component of this session will involve a CALC led presentation of casework supervision approaches by managers and team leaders from the sector. Using case note examples where participants will have an open discussion to find best approach on:

  • What is considered ‘best practice’ of management of case files
  • Complaint management and ethical issues such as conflicts, capacity, client instructions, suicide threats, client confidentiality
  • The level of information required in case-notes between different agencies.
  • How a basic template would look for financial counsellors which can be used in everyday practice.
  • How good case notes can be used to contribute to systemic change

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

DOWNLOAD LEARNING MATERIALS:

170822 Casework Supervision.pptx

ALLOCATE method 080817.pdf

CASE PLANNING AND CASE NOTES.PDF

https://www.childwise.org.au/page/42/state-legislation-reporting-vic

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Get those case notes done!

Tuesday 08 Aug 2017

1:30PM - 4:30PM

Get those case notes done!

PRESENTED BY: Consumer Action Law Centre (CALC); Financial & Consumer Rights Council (FCRC)

LOCATION: Maurice Blackburn 10/456 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Maintaining records

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Case notes must reflect an accurate and timely record of client engagement, events and key activities undertaken during advocacy; case notes must meet legal obligations, be clear and objective. Arm yourself with the best tools for effective and accurate communication.

The first part of this session will involve a panel discussion involving presenters from Financial & Consumer Rights Council (FCRC), Consumer Action Law Centre (CALC), an agency manager, and financial counsellor, who will focus on:

  • Professional and legal obligations
  • What is considered ‘best practice’ within the sector
  • A template using the SOAP case note format and how to develop a case plan
  • Privacy of the client and case notes which can impact in areas such as family law, fraud etc.
  • How good case notes can contribute to systemic issue identification

The second component of this session will involve a CALC led workshop using examples and case studies where participants will:

Understand the level of information required in case-notes between different agencies

Investigate common themes which can be used as ‘bench marks’ within the sector

  • Consider ways to improve their communication skills to achieve better outcomes for clients
  • Develop a template which financial counsellors can be used in everyday practice

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

DOWNLOAD THE LEARNING MATERIALS:

Case planning and case notes

Case studies

Presentation slides

 

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Professional Supervision Training

Wednesday 19 Jul 2017

10:00AM - 1:00PM

Professional Supervision Training

PRESENTED BY: Bernadette Pasco and Peter Gartlan, FCRC

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

This session is to consolidate your learning about professional supervision and is the final step to becoming a professional supervisor. Participants must complete the two-day Delta Centre training before undertaking this session. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Consolidate and explore your professional supervision skills, and complete the last step of this training or refresh your understanding of the concepts of professional supervision, raise challenges. Consolidate best practice frameworks to support your financial counselling colleagues and assist the sector to become resilient.

Participants will:

  • Consolidate understanding of the role of professional supervision;
  • Explore ways of working with financial counsellors to develop their professionalism and capacity
  • Develop expertise in identifying challenges related to professional supervision;
  • Develop strategies to assist supervisees to recognise and address challenges;
  • Explore aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity;
  • Explore challenges of professional supervision in the context of the financial counselling team and agencies - for those who have experience of professional supervision
  • Consolidate understanding of contracting, and other aspects of professional supervision.

This session will include presenter-led and group discussion components.

You will be able to spend some time in group professional supervision as a part of this session.

Download the learning materials here:

PROFESSIONAL SUPERVISION 2017.pptx

Debrief process useful in supervision

Gibbs Reflective Cycle

Reflective practice approaches

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Addictions: an integrated client approach

Thursday 13 Jul 2017

10:30AM - 12:30PM

Addictions: an integrated client approach

PRESENTED BY: Odyssey House; Annette Devereaux, Team Leader, Bethany Community Support

LOCATION: St Lukes Anglicare, 10 Mundy Street, Bendigo

CPD CORE TOPICS: Addictions and casework

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Addictions impact on the way financial counsellors work with clients. It is imperative that any response is within the context of an integrated team. Discover more about the specific needs of clients struggling with addiction, and of casework approaches that enhance client outcomes.

With presentations from experts on various Alcohol and Other Drug (AOD) addictions, participants will explore more about what are AOD barriers to casework outcomes, whether ‘stages of change’ impact of your work, and the use of strengths based/ client empowerment practice

Through casework examples, participants will:

  • Deliver financial counselling in an integrated way
  • Understand role and referral to specialist services and how best to work together
  • Have a deeper knowledge of the physiological process of addiction recovery
  • Deal with debt in a sustainable way

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Powerpoint slides

Case study 1

Case study 2

Case study 3

Welcome to my relapse

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E-learning - Small Amount Credit Contracts (payday loans)

Wednesday 21 Jun 2017

3:00PM - 4:00PM

E-learning - Small Amount Credit Contracts (payday loans)

PRESENTED BY: Jillian Williams; Solicitor, Consumer Action Law Centre (CALC)

LOCATION: Online webinar

CPD CORE TOPICS: Consumer Credit Law

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 2

In the wake of Cash Convertors being fined $12m by ASIC in November 2016, this session is a timely reminder for advocates to be updated on responsible lending obligations and the role of the regulator in the consumer protection landscape.

Register as normal and the learning materials and the link to the webinar will be emailed to you one week before. The Reading and webinar must also be complete before the final written response component. All three of these are required to be complete and includes:

  1. Approximately 30 minutes of reading in which you will understand:
    • how recent changes to small amount credit contract (SACC) legislation could impact on advocacy for clients
    • payday loans in the context of credit law
    • the Cash Converters case with Australian Securities & Investments Commission (ASIC) and its implications
  2. A one and a half hour webinar led by Jillian Williams, a solicitor with the Consumer Action Law Centre, where you will apply your knowledge and learn to:
    • advocate for consumers with payment difficulties and debt collection in relation to payday loans
    • pave the way to better financial inclusion through alternatives to payday loans
  3. Submission of a final written response to two case studies, emailed through to registrants on completion of the pre-reading and webinar, to review your understanding of content and consolidate your learning.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to complete all sections. We thank you for your commitment to our Code of Ethics.

CLICK HERE TO START THE E-LEARNING

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Superannuation and your client

Thursday 15 Jun 2017

1:00PM - 4:00PM

Superannuation and your client

PRESENTED BY: Sarah Snowden, Practice Group Leader Superannuation, Slater and Gordon solicitors Susan Orchard; Financial Counsellor, Bentleigh Bayside Community Health (BBCH)

LOCATION: Cranbourne Integrated Care, 140 Sladen Street Cranbourne

CPD CORE TOPICS: Social Security Law

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

This interactive session will arm you with the necessary information to provide accurate and clear information to clients when considering their superannuation options.

The session is grounded in practical casework scenarios that highlight the application of superannuation law. Casework examples will include the transition to retirement client, the unemployed client, the Disability Support Pension (DSP) client and the retired client.

Participants will learn:

  • To understand the full range of benefit types and criteria that could apply to those clients
  • The assessment process of the superannuation trustee
  • How Centrelink treats superannuation insurance payments
  • What the tax implications are with each potential payment type
  • What the bankruptcy implication is with each payment type

Susan Orchard is a Financial Counsellor from BBCH with a background in accounting and superannuation. Sarah Snowden is practice leader – Superannuation at Slater and Gordon solicitors.

This session will include presenter-led and group discussion based on actual scenarios.

 

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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New Legislation: Infringements

Thursday 08 Jun 2017

1:00PM - 4:00PM

New Legislation: Infringements

PRESENTED BY: Brendan Lacota; Lawyer, Moonee Valley Legal Service Jo Parkin; Financial Counsellor, UnitingCare Regen and co-chair Infringements Working Group

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Infringements and penalties

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

There are imminent reforms on the agenda for the infringements system in Victoria. With new legislation commencing in July 2017, you need to know more! Join experts, Brendan Lacota, solicitor and Jo Parkin, Financial Counsellor to explore the impact of change. Brendan and Jo will discuss:

  • changes to the internal review provisions of the Infringements Act 2006 and to the oversight function in respect of those internal review provisions;
  • introduction of a new "work and development permit" scheme
  • harmonisation of court powers with respect to fine defaulters; and
  • the introduction of a "time served” scheme for prisoners in relation to unpaid infringement fines.

Participants will learn:

  • How to apply the new legislation
  • How the Work and Development Scheme will operate in practise
  • How to work with prisoners that may have outstanding infringement notices

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

DIAC Code of Behaviour for asylum seekers .pdf

Payment Order Guidelines.docx

vla-resource-code-of-behaviour-bridging-visa-english.pdf

Presentation - Financial Counsellor presentation - IMES Reform (June 2017).PPT

Statewide Financial - Presentation 8 June - WDP General.pptx

Infringement process 2017 Prezi

 

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E-learning - Introduction to ACL

Friday 26 May 2017

E-learning - Introduction to ACL

PRESENTED BY: Katia Sanderson; Solicitor, Consumer Action Law Centre (CALC)

LOCATION:

CPD CORE TOPICS: Australian Consumer Law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 3

If all else fails-get the contract! Sound familiar? Find out about the application of Australian Consumer Law, how to use it best in your casework as well as associated legislations which are relevant to your casework

This in an online module which explores a casework scenario. Register as normal and the learning materials and access to the e-learning components will be emailed to you on the commencement date.

Participants are required to complete all three components, which include:

  1. Approximately an hour of reading covering key aspects of:
    • recent changes to Australian Consumer Law and key concepts
    • the importance of the purpose and conditions of the contract; identify the differences in contract types
  2. A case study review to apply your knowledge and have:
    • a working awareness of the context of other related legislations
    • an understanding of the application of consumer law in casework
  3. A final questionnaire will be submitted to FCRC to review your understanding of content and consolidate your learning. This will remain open until 30 June 2017.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Register to start the training

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Casework Supervision: The Power of the Debrief

Tuesday 02 May 2017

10:00AM - 1:00PM

Casework Supervision: The Power of the Debrief

PRESENTED BY: Liz O'Brien; Trainer & Facilitator, Health Enhancement for Living Tracey Grinter; Financial Counsellor, Anglicare Victoria

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Advanced Casework Skills

CATEGORY: Skills, Ethics

LEVEL: 3

CPD POINTS: 3

How do you recognise and understand vicarious and secondary trauma and its impacts on the financial counselling workforce? What are the triggers to move the conversation with your colleague from a discussion about the client’s case to a discussion about the financial counsellor? This interactive session will give you the debriefing strategies to respond and support your team appropriately.

Participants will learn to:

  • Understand and compare the difference between burnout, vicarious trauma and secondary trauma
  • Know when to move the conversation about the client’s case to the worker’s feelings and responses
  • Individual and management strategies to build resilience
  • Find the ‘right question’ as part of debriefing with your colleague

 

Liz is a trained healthcare professional with clinical experience in stress and lifestyle management with over 20 years experience. Tracey Grinter is a financial counsellor from Anglicare Victoria who will help co-facilitate and will provide a focused lens on the topic. The session will include presenter-led and group discussion based on actual scenarios.

 

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Workbook

Meditation mp3

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E-learning - Funeral products – Not just insurance

Tuesday 18 Apr 2017

12:00PM - 1:30PM

E-learning - Funeral products – Not just insurance

PRESENTED BY: Philippa Heir; Solicitor, Consumer Action Law Centre (CALC)

LOCATION: Metro and Regional

CPD CORE TOPICS: Superannuation and insurance

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

The financial impacts of Funeral products pose big challenges for consumers and financial counsellors. Learn how to assist your clients who have purchased funeral insurance and other funeral products.

Pre-recorded webinar and multiple choice questions are available for completion here, prior to attending the face-to-face component.

  1. Approximately 30 minutes of reading covering key aspects of:
    • the 4 main funeral insurance products offered;
    • the benefits and traps of each product;
    • recent issues with funeral products including Aboriginal Funeral Bonds
  2. A one-and-a-half-hour webinar led by Philippa Heir, an industry expert with the Consumer Action Law Centre, who will help you apply your knowledge and have you:
    • identify and use relevant Consumer Law;
    • identify appropriate avenues for consumer complaint;
    • identify systemic issues; and
    • advocate effectively for clients experiencing difficulty with contracts.
  3. A final face to face session delivered at your Regional Network Meeting, to review your understanding of content and consolidate your learning. Financial counsellors are encouraged to bring case studies for discussion at this session. Dates and venue will be emailed to registrants after the webinar.

Network meetings where the face-to-face component are being held are as follows (as well as facilitator details if participants have to attend a network which isn’t their own):

 

 

To satisfy your professional obligations - and to be awarded points for attendance - you are required to complete all components listed above. We thank you for your commitment to our Code of Ethics.

Download the learning materials here:

Funeral Products Practice Note April 2017

Funeral Products PP

Video Link

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Living on the Fringe – Rent to buy and rent arrears

Tuesday 28 Mar 2017

2:00PM - 5:00PM

Living on the Fringe – Rent to buy and rent arrears

PRESENTED BY: Solicitor, Tenancy Union Victoria (TUV) Susan Quinn; Senior Policy Officer, Consumer Action Law Centre (CALC)

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Tenancy rights

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Many of our clients live on the fringe, where their housing is at risk. This session will consider two types of housing risks available to vulnerable Victorians. Those that have problems with Vendor Finance, and those that have problems with paying their rent.

Vendor finance (and rent to buy schemes) rarely succeed in home ownership for many reasons. Susan Quinn is a policy officer at CALC and author of a report called ‘Fringe Dwellings’. The first part of this session will discuss rent to buy schemes and vendor finance. This will cover:

  • The risks of ownership rights, affordability, extra costs and role of intermediaries
  • What happens when the deal fails?
  • The current level of consumer protections 

The second part of the session presented by a solicitor from the Tenants Union will focus on rent arrears and is grounded in practical casework scenarios. Participants will learn:

  • What the law says about rental arrears – rights and responsibilities
  • The process available to landlords and tenants
  • Ways to assist clients prepare for a VCAT hearing 

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Presentation Slides

Resource page

Document 1

Document 2

Document 3

Case Studies

CALC Handout

CALC Handout 2

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To appeal or not to appeal - Social Security Law

Tuesday 28 Mar 2017

10:00AM - 1:00PM

To appeal or not to appeal - Social Security Law

PRESENTED BY: Graham Wells; Solicitor, Social Security Rights Victoria (SSRV), Maria Turnbull; Financial Counsellor, Odyssey House, Irene Tsiakas & Sophia Panagiotidis Administrative Appeals Tribunal (AAT)

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Social Security Law

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 3

Running an appeal on behalf of your client can be complex, even for the most experienced of advocates. Build further knowledge about Social Security Law, debt and changes to Administrative Appeals Tribunal (AAT), obtain a file under Freedom of Information and run a Centrelink appeal.

The session is grounded in practical casework scenarios. Participants will learn about:

  • A step-by-step process in how to run a Centrelink appeal
  • Changes to the AAT
  • How to obtain a file under Freedom of Information
  • The current eligibility criteria for the Disability Support Pension (DSP)
  • How to appeal a rejection of the DSP

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Appealing Centrelink Debts.pdf

Eligibility for the DSP.pdf

Case studies

Flipchart

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e-Safety for Women training

Wednesday 01 Mar 2017

10AM-12PM

e-Safety for Women training

PRESENTED BY: Office of the Children's eSafety Commissioner and WESNET

LOCATION: Geelong

LEVEL: 1

CPD POINTS: 3 points

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Debt Recovery law and your client

Tuesday 28 Feb 2017

1:00PM - 4:00PM

Debt Recovery law and your client

PRESENTED BY: Lachlan Edwards; Solicitor, Consumer Action Law Centre (CALC) Annette Lumsden; Financial Counsellor, Bethany Community Support Speaker from Sherriff’s Office, Department of Justice and Regulation

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Debt collection and enforcement

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Debt recovery is a growing industry with often predatory practices. Review the debt collection guidelines and discuss complex client situations. Explore the role of the Sheriff in the context of the Judgment Debt Recovery Act (JDRA).

Participants will learn about: 

  • The protections and obligations under the JDRA
  • The use of appropriate Credit Law to advocate effectively for your client
  • The Role of the Sheriff in the enforcement of court orders
  • The provision of information to clients about their rights and responsibilities
  • The application of JDRA and assets 
  • Review the debt collection guidelines

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

170123 - SPDP - Debt Recovery law and your client.pptx

Case Study 1 & 2.doc

Help I've been sued.pdf

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e-Safety for Women training

Tuesday 28 Feb 2017

10AM-12PM

e-Safety for Women training

PRESENTED BY: Office of the Children's eSafety Commissioner and WESNET

LOCATION: Melbourne CBD

LEVEL: 1

CPD POINTS: 3 points

Safe access to technology is crucial for women so they can stay connected to their family and friends, engage with the world, and get information and support.

The Office of the Children’s eSafety Commissioner and WESNET will be jointly delivering first-level training to raise awareness of technology-facilitated abuse and what can be done about it.

This presentation has been created by the Office of the Children's eSafety Commissioner and WESNET, with support from the Department of Social Services. The presentation is a two-hour workshop for frontline and specialist staff, mainstream professionals and those volunteering in the domestic violence field.

The workshops will give participants:

  • a detailed understanding of how technology-facilitated abuse can occur
  • the knowledge and confidence to support women and families experiencing or recovering from this type of abuse.

Participants will be equipped to assist clients to take control of the technology they are using - to make changes to reduce technology risks, information on how to access a new phone under the WESNET Telstra Safe Connections program and enhance safety for themselves and their families.

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Professional Supervision Training

Wednesday 27 Jun 2018

1:00PM - 4:00PM

Professional Supervision Training

PRESENTED BY: Donna Letchford, FCRC

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne

CPD CORE TOPICS: Supervision

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

This session is to consolidate your learning about professional supervision and is the final step to becoming a professional supervisor. Participants must complete the two-day Delta Centre training before undertaking this session. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Consolidate and explore your professional supervision skills, and complete the last step of this training or refresh your understanding of the concepts of professional supervision, raise challenges. Consolidate best practice frameworks to support your financial counselling colleagues and assist the sector to become resilient.

Participants will:

  • Consolidate understanding of the role of professional supervision;
  • Explore ways of working with financial counsellors to develop their professionalism and capacity
  • Develop expertise in identifying challenges related to professional supervision;
  • Develop strategies to assist supervisees to recognise and address challenges;
  • Explore aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity;
  • Explore challenges of professional supervision in the context of the financial counselling team and agencies - for those who have experience of professional supervision
  • Consolidate understanding of contracting, and other aspects of professional supervision.

This session will include presenter-led and group discussion components.

You will be able to spend some time in group professional supervision as a part of this session.

 

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Credit card reforms

Tuesday 24 Jul 2018

9:30AM - 11:30AM

Credit card reforms

PRESENTED BY: Consumer Action Law Centre; Financial Counsellor

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Consumer Credit Law

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

Credit cards are given special treatment under the National Consumer Credit Protection Act. Furthermore new responsible lending laws that apply specifically to credit cards are rolling out between July 2018 and January 2019.Financial counsellors and consumer advocates see many people who have been given credit cards that cause significant financial hardship. These new laws will provide important protections to your clients.

On successful completion of this session participants will learn:

  • What specific laws apply to credit cards and how to practically work with these laws
  • Which new laws have been introduced recently that apply to credit cards and how these laws can protect consumers
  • Details on running a responsible lending claim for someone with credit card debts

Participants will be required to complete a short pre-session task (reading and a survey) due two weeks before the session.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Complex needs and pathways to independence SPRINGVALE

Monday 06 Aug 2018

1:00pm - 4:00pm

Complex needs and pathways to independence SPRINGVALE

PRESENTED BY: Julie Aganoff, Psychologist, Change Futures

LOCATION: Southern Network meeting, South East Community Links, Springvale

CPD CORE TOPICS: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Complex needs and pathways to independence STATEWIDE NETWORK

Tuesday 07 Aug 2018

1:00pm - 4:00pm

Complex needs and pathways to independence STATEWIDE NETWORK

PRESENTED BY: Julie Aganoff, Psychologist, Change Futures

LOCATION: Robert Burke Room, Batman's Hill on Collins, 623 Collins Street, Melbourne

CPD CORE TOPICS: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Complex needs and pathways to independence WARRNAMBOOL

Wednesday 08 Aug 2018

12:00pm - 3:00pm

Complex needs and pathways to independence WARRNAMBOOL

PRESENTED BY: Julie Aganoff, Psychologist, Change Futures

LOCATION: Western Network meeting, Bayside City Plaza, 24/36 Fairy Street, Warrnambool

CPD CORE TOPICS: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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