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Professional Supervision Professional Supervision

Supporting workforce retention and development.

Professional Supervision

Professional supervision is the process of one worker seeking another person with the same qualification and expertise in supervision to assist them to work through aspects of their professional development.

Professional supervision is a two-way, equal relationship that allows for the cycle of experience, reflection, analysis and action in a dynamic, shared and confidential environment, and is a key part of Continuous Professional Development.

Professional supervision is an annual requirement for financial counsellors undertaking casework.
Supervision sessions should occur on a regular basis throughout the year. This process is predominantly driven by the supervisee. Supervision can be undertaken in various modes: face-to-face, video conference, telephone or email meetings between the supervisee and supervisor.

Supervision should provide a safe and exclusive environment for both supervisee and supervisor. This will enable the supervisee to ask questions and have discussions around any issue that is affecting their practice. Professional supervision may involve casework, emotional, personal and psychological support with a view to the supervisee seeking what is needed and the supervisor assisting with resourcing and support. Professional supervision is an educative and supportive function and is not line management.

Professional supervision is a mechanism that supports workforce retention and development and manages risk for the individual financial counsellors and the employing agencies.

Becoming a Professional Supervisor
FCRC wishes to encourage experienced financial counsellors who have attained the Diploma of Financial Counselling and have had extensive case work experience (minimum three years full-time equivalent) to apply to become Professional Supervisors to provide professional supervision to financial counsellors throughout Victoria.

FCRC requires prospective supervisors to undertake professional supervision training. There are two endorsed providers of professional supervision training: The Delta Centre and ICAN Learn. In addition, to the Delta Centre training, financial counsellors are required to attend one day of follow up training conducted by FCRC.

Dates for FCRC follow up training will be advised via the FCRC calendar.

The Professional Supervision framework aims to:

  • Support financial counsellors to debrief, discuss their work safely and develop in their role
  • Manage vicarious trauma and burnout
  • Extend the financial counsellor’s knowledge, skill set and awareness
  • Promote quality service delivery and professionalism
  • Manage risk for agencies
  • Provide the best services for their clients