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Professional Supervision Professional Supervision

Supporting workforce retention and development.

Professional Supervision

Professional supervision is the process of one worker seeking another person with the same qualification and expertise in supervision to assist them to work through aspects of their professional development.

Professional supervision is a two-way, equal relationship that allows for the cycle of experience, reflection, analysis and action in a dynamic, shared and confidential environment, and is a key part of Continuous Professional Development.

Professional supervision is an annual requirement for financial counsellors undertaking casework.
Supervision sessions should occur on a regular basis throughout the year. This process is predominantly driven by the supervisee. Supervision can be undertaken in various modes: face-to-face, video conference, telephone or email meetings between the supervisee and supervisor.

Supervision should provide a safe and exclusive environment for both supervisee and supervisor. This will enable the supervisee to ask questions and have discussions around any issue that is affecting their practice. Professional supervision may involve casework, emotional, personal and psychological support with a view to the supervisee seeking what is needed and the supervisor assisting with resourcing and support. Professional supervision is an educative and supportive function and is not line management.

Professional supervision is a mechanism that supports workforce retention and development and manages risk for the individual financial counsellors and the employing agencies.

FCRC also assists with the facilitation of telephone group based professional supervision to support those who are more remote and would like some variety to assist their professional development.

The Professional Supervision framework aims to:

  • Support financial counsellors to debrief, discuss their work safely and develop in their role
  • Manage vicarious trauma and burnout
  • Extend the financial counsellor’s knowledge, skill set and awareness
  • Promote quality service delivery and professionalism
  • Manage risk for agencies
  • Provide the best services for their clients