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Upcoming Sessions

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Upcoming Sessions

Below is a list of CPD sessions offered. Each session shows the learning level for that session, and the points allocated for purposes of FCRC membership compliance. The list includes SPDP sessions, as well as other CPD topics that are key to financial counselling professional practice.

You must register for each session using each session's individual registration link.
The learning materials for the sessions will also be posted here as they become available.

ESC Training

Tuesday 13 Nov 2018

11:00AM - 1:00PM

ESC Training

PRESENTED BY: Sarah McDowell, Director for Energy, Essential Services Commission

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Hardship Systems

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 3

Learn about new rules contained within the Energy Retail Code which will come into effect from 1 January 2019. Minimum standards for how energy companies treat customers who are in, or who might be facing payment difficulty are outlined within this new Energy Code and Payment Difficulties Framework.

Get some insight into the types of standard assistance and tailored assistance that energy customers are now entitled to, as well as new safeguards to ensure that customers are only disconnected for non-payment of a bill as a last resort. In this two hour session, the regulator responsible for the new rules will outline the new assistance on offer, and explore how these new rules may apply using a series of case studies.

On successful completion of this session participants will be able to:

  • Understand the types of payment arrangements customers are entitled to receive
  • Work effectively within the new energy code and payment difficulties framework
  • Identify utilities providers who aren’t complying with the minimum standards set within the new code and raise it with relevant authorities

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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AFCA Introduction

Tuesday 13 Nov 2018

2:00PM - 4:00PM

AFCA Introduction

PRESENTED BY: Melanie Hallam, AFCA; Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Ombudsman schemes

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

The Australian Financial Complaints Authority (AFCA) is the new external dispute resolution (EDR) scheme for financial service providers.From 1 November 2018 AFCA will start accepting complaints, replacing the Financial Ombudsman Service (FOS); the Credit & Investments Ombudsman (CIO); and the Superannuation Complaints Tribunal.This course will provide an overview of AFCA and its terms of reference and provide tips and tricks on running an EDR complaint through AFCA.

Upon completion of this session participants will be able to:

  • Demonstrate a clear understanding of AFCA’s new Terms of Reference
  • Work within AFCA’s new policies and procedures
  • Run an EDR complaint through AFCA

Participants will be required to complete a short pre-session task (reading and a survey) due two weeks before the session. This session will be delivered face to face.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Credit card reforms BENALLA

Tuesday 20 Nov 2018

1:00pm - 3:00pm

Credit card reforms BENALLA

PRESENTED BY: Consumer Action Law Centre

LOCATION: Hume Network meeting, Benalla

CPD CORE TOPICS: Consumer Credit Law

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

Credit cards are given special treatment under the National Consumer Credit Protection Act. Furthermore new responsible lending laws that apply specifically to credit cards are rolling out between July 2018 and January 2019.Financial counsellors and consumer advocates see many people who have been given credit cards that cause significant financial hardship. These new laws will provide important protections to your clients.

On successful completion of this session participants will learn:

  • What specific laws apply to credit cards and how to practically work with these laws
  • Which new laws have been introduced recently that apply to credit cards and how these laws can protect consumers
  • Details on running a responsible lending claim for someone with credit card debts

Participants will be required to complete a short pre-session task (reading and a survey) due two weeks before the session.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Specialist and Senior Practitioners Masterclass: Family Violence Training

Thursday 29 Nov 2018

9:30AM - 4:30PM

Specialist and Senior Practitioners Masterclass: Family Violence Training

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 3

This Masterclass is specifically designed for specialist Family Violence Financial Counsellors in Victoria and those senior practitioners that:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse

Completion of the Advance Level Unit is a prerequisite for participation in this Masterclass.

This session has a close look into those less frequent, extremely complex cases and provides fine details on working within a family violence framework.

The session is grounded in practical casework scenarios.Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence.This session will include presenter-led and group discussion based on actual scenarios.

Enrolments for this session are limited and organised through submitting an expression of interest stating why you believe this training to be relevant to your position. Please be aware expressing your interest does not guarantee a spot. You will be notified if a spot was assigned to you by the 31st of October 2018.

To register your interest please click the below link.


 

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Telephone Counselling

Friday 30 Nov 2018

9:30AM - 4:30PM

Telephone Counselling

PRESENTED BY: Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Telephone skills

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 6

The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework and strategies to work effectively in providing assistance to clients over the phone.

Participants will learn:

  • The skills necessary for phone casework
  • How to identify the different stages of a call and how to build the client relationship at each stage
  • Strategies for managing challenging calls
  • Strategies for self-care and reflective practice

Presenter: Preethi Vergis is a Training and Outreach Manager from Consumer Action Law Centre

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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