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Upcoming Sessions

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Upcoming Sessions

Below is a list of CPD sessions offered. Each session shows the learning level for that session, and the points allocated for purposes of FCRC membership compliance. The list includes topics that are key to financial counselling professional practice.

You must register for each session using each session's individual registration link.

Debt Enforcement e-Learning

Monday 03 Jun 2019

Anytime

Debt Enforcement e-Learning

PRESENTED BY: Consumer Action Law Centre

LOCATION: Online

CPD CORE TOPICS: Credit law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 2

Course Description

Debt enforcement practices vary amongst creditors. This Level 1 session will provide an overview of different enforcement options available to creditors and how to assess the consequences to your client of not paying a debt.

 

Upon successful completing of this session, participants will be able to

 

This session is designed as an e-learning and can be completed in your own time. It will be available from the 3rd of June. Please register to receive further communication, including sign-in instructions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Couples and conflict of interests (SHEPPARTON)

Tuesday 11 Jun 2019

1:00pm - 4:00pm

Couples and conflict of interests (SHEPPARTON)

PRESENTED BY: TBC

LOCATION: Primary Care Connect, 399 Wyndham Street, Shepparton

CPD CORE TOPICS: Counselling skills

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

Every client you see as a financial counsellor is unique and therefore no case is identical. Each requires their own individual approach and solutions. This is the same when seeing couples. However, having a couple as your clients poses some extra challenges and therefore requires some extra thought and expertise. Conflicts of interest may become apparent. Another theme that you may identify is family violence, in particular economic abuse. How do you approach this topic with both victim and perpetrator as your client or even in the room?

This training will provide some expert thoughts and insight on best practices when working with couples and facilitate a discussion around ethical boundaries. It will also give some practical advice on how to prepare for working with a couple and look at identifying when referral to others services is appropriate.

The session is grounded in practical casework scenarios. On successful completion of this session participants will be able to:

  • Describe key techniques in managing couples as clients
  • Identify potential conflicts that may arise with a couple as clients, and options for managing conflicts
  • Manage family violence risks in their practice arising from assisting couples
  • Describe the ethical boundaries around couple client work

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Mortgage Stress

Thursday 13 Jun 2019

1:00pm - 4:00pm

Mortgage Stress

PRESENTED BY: Consumer Action Law Centre

LOCATION: Southern Metro Network meeting, Cranbourne Community House, 49 Valepark Crescent, Cranbourne

CPD CORE TOPICS: Mortgage stress

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

Course Description

Mortgage stress is an ongoing issue which the sector continues to see. Are you equipped with the appropriate skills and knowledge to identify the best interventions to put in place at which time? In this session, you will learn about how you can help your clients who are facing mortgage stress through:

  • Negotiating with creditors where a home is at risk
  • Consumer rights in relation to lending and financial products relevant to clients in mortgage stress
  • Arguing a responsible lending claim through the Ombudsman (Australian Financial Complaints Authority)
  • Understanding the clients options when enforcement proceedings have been issued against the home

Please note: As this is a Level 3 session, specifically designed for financial counsellors with extensive casework experience, you will be asked to complete a survey about the issues you see with your clients prior to attending the session.

This session will be facilitated by one of the experienced lawyers at Consumer Action Law Centre and will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Professional Supervision: Refresh and reflect

Wednesday 26 Jun 2019

9:30am - 12:30pm

Professional Supervision: Refresh and reflect

PRESENTED BY: FCRC (TBC)

LOCATION: Curate Space, Level 6, 306 Little Collins Street (via The Causeway), Melbourne

CPD CORE TOPICS: Supervision

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

Course Description

Professional supervision is an essential component of building professional development into financial counselling through providing structured professional support and mentoring to financial counsellors. This session is to refresh your understanding of professional supervision concepts, share & discuss your challenges and stay up to date with new concepts regarding professional supervision. It will enable supervisors to learn from each other and develop a deeper understanding of what constitutes good practice in professional supervision.

It also serves as the final step to becoming a professional supervisor for those who recently participated in the two-day Delta Centre training. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Upon successful completion of this session participants will have:

  • Consolidated or refreshed their understanding of the role of professional supervision
  • Explored new ways of working with financial counsellors to develop their professionalism and capacity
  • Further developed their expertise in identifying challenges related to professional supervision
  • Developed strategies to assist supervisees to recognise and address challenges
  • Explored aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity
  • Consolidated or refreshed their understanding of contracting, and other aspects of professional supervision.

 

 

This session will include presenter-led and group discussion components.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Elder Abuse - 2 day intensive training

Monday 01 Jul 2019

TUESDAY 2 JUL: 9:30AM - 4:30PM

Elder Abuse - 2 day intensive training

PRESENTED BY: Bernadette Pasco, FCRC

LOCATION: TBC

CPD CORE TOPICS: Elder Abuse

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 10

Course Description

Be part of innovation and develop your expertise!

FCRC is offering this 2-day workshop as part of its Elder Abuse project, funded by Department of Health and Human Services. This project aims to both train financial counsellors to work effectively with older people at risk of or experiencing elder abuse, and to train and develop aged care, health and allied professionals working in the DHHS Integrated Model of Care program about financial counselling and what it can bring to client/patient care around elder abuse.

Financial counsellors are a key part of the elder abuse prevention puzzle. The opportunity is now to develop specialist understanding and become a key professional to identify financial and other Elder Abuse and its prevention.

Upon successful completion of day one participants should be able to:

  • Explain key attributes of the older person
  • Have a clear understanding of aged care frameworks
  • Interpret the complexities of family dynamics and understand how these impact on prevention frameworks
  • Identify forms of elder abuse
  • Work in different ways within an integrated model of care

Upon successful completion of day two participants should be able to:

  • Pinpoint financial and legal issues that are exposed in financial elder abuse
  • Navigate the aged care sector and associated processes more easily
  • Report and record elder abuse appropriately
  • Work effectively within existing Health Justice Partnerships
  • Access elder abuse resources and draw on those when needed

The session will facilitate active sharing of ideas and group discussions. To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate on both days. We thank you for your commitment to our Code of Ethics

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