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Upcoming Sessions

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Upcoming Sessions

Below is a list of CPD sessions offered. Each session shows the learning level for that session, and the points allocated for purposes of FCRC membership compliance. The list includes topics that are key to financial counselling professional practice.

You must register for each session using each session's individual registration link.

TC and FC teamwork - referral and collaboration

Wednesday 30 Jan 2019

1:30pm - 4:30pm

TC and FC teamwork - referral and collaboration

PRESENTED BY: TBC

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Casework, Gambling Harm

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

Many clients, particularly those affected by gambling harm, benefit from working simultaneously with a therapeutic counsellor and a financial counsellor. However, there are not, as yet, well developed models of interdisciplinary approaches to clients experiencing gambling harm, and there is a lot to learn about how to develop effective cooperation between ‘Fcs and TCs’. This session for both TCs and FCs will establish a clear understanding of the different roles of each, then look at ways the two can or should collaborate in producing the best possible outcomes for clients. The session will develop shared understandings of what best practice collaboration looks like, including teamwork processes, information sharing and privacy issues, and achieving good client outcomes.

This is a cross-sector workshop, both financial counsellors and therapeutic counsellors are encouraged to participate. On successful completion of this session participants will:

  • Have a clear understanding of each other’s roles, those of a FC and a TC
  • Understand the benefits for clients when working collaboratively
  • Gain new networks for referral
  • Know how to foster and promote a collaborative relationship with FC/TC
  • Be aware of confidentiality and privacy obligations and what is and isn’t appropriate to share, and when to share it.
  • Be able to establish more effective collaborative relationship with other professionals

The session will facilitate active sharing of ideas and group discussions. To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Superannuation

Wednesday 06 Feb 2019

10:00am - 1:00pm

Superannuation

PRESENTED BY: Rhys Chamberlain, Maurice Blackburn

LOCATION: Maurice Blackburn, Level 21, 380 La Trobe Street, Melbourne

CPD CORE TOPICS: Superannuation

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Course Description

This interactive session will arm you with the necessary information to provide accurate and clear information to clients when considering their superannuation options.

The session is grounded in practical casework scenarios that highlight the application of superannuation law. Casework examples will include the transition to retirement client, the unemployed client, the Disability Support Pension (DSP) client and the retired client. Additionally the practical implications of the ‘Insurance in Superannuation Voluntary Code of Practice’ will be discussed.

Participants will learn:

  • To understand the full range of benefit types and criteria that could apply to those clients
  • The assessment process of the superannuation trustee
  • How Centrelink treats superannuation insurance payments
  • What the tax implications are with each potential payment type
  • What the bankruptcy implication is with each payment type

Rhys Chamberlain, Client Services Executive at Maurice Blackburn Lawyers will be facilitating this session with FC support.

This session will include presenter-led and group discussions based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Thursday 14 Feb 2019

FRIDAY 15 FEB: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women’s Legal Service Victoria and WIRE Women’s Information

LOCATION: St Michael's Church, Level 2, St Michael's Place, 120 Collins Street, Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

Course Description

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Clients with small businesses and sole traders – Ins and outs

Monday 18 Feb 2019

9:30am - 12:30pm

Clients with small businesses and sole traders – Ins and outs

PRESENTED BY: TBC

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Small business

CATEGORY: Skills

LEVEL: 2

CPD POINTS: 3

Course Description

Ever had that client who had an ABN to trade, or has a failed business which is closed- leaving lots of debt and facing potential bankruptcy? Find out what you can do as a financial counsellor for individuals who have a failed business and are in financial difficulty.

 

The session is grounded in practical scenarios. Participants will consolidate their understanding of:

  • the financial counsellor responsibility in relation to small business
  • the different types of business entities and bankruptcy procedures around them
  • what needs to happen in relation to the ATO to prevent further debt
  • PAYG liabilities and consequences of debt on the individual
  • Superannuation liabilities and consequences of debt on the individual

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Complex needs and pathways to independence

Monday 18 Feb 2019

1:30pm – 4:30pm

Complex needs and pathways to independence

PRESENTED BY: Julie Aganoff, Psychologist, Change Futures

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Dr Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Vicarious Trauma and Self-care (MORWELL)

Tuesday 19 Feb 2019

10:00am - 1:00pm

Vicarious Trauma and Self-care (MORWELL)

PRESENTED BY: Julie Aganoff, Psychologist, Change Futures

LOCATION: Anglicare Morwell, 190 Commercial Road, Morwell

CPD CORE TOPICS: Self-care

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? This session will provide space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.

On successful completion of this session participants will be able to:

  • Distinguish vicarious trauma from burnout, compassion fatigue and other related concepts
  • Identify personal and professional strategies for preventing vicarious trauma
  • Identify factors involved in sustaining ourselves over the longer term
  • Reflect on our own intrinsic motivators
  • Understand the concept of emotional intelligence and its relevance to mental health

This session will include presenter-led and group discussion as well as practical skill development exercises.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Vicarious Trauma and Self-care (GEELONG)

Wednesday 20 Feb 2019

10:00am - 1:00pm

Vicarious Trauma and Self-care (GEELONG)

PRESENTED BY: Julie Aganoff, Psychologist, Change Futures

LOCATION: Good Shepherd Microfinance, 104 Moorabool Street, Geelong

CPD CORE TOPICS: Self-care

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? This session will provide space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.

On successful completion of this session participants will be able to:

  • Distinguish vicarious trauma from burnout, compassion fatigue and other related concepts
  • Identify personal and professional strategies for preventing vicarious trauma
  • Identify factors involved in sustaining ourselves over the longer term
  • Reflect on our own intrinsic motivators
  • Understand the concept of emotional intelligence and its relevance to mental health

This session will include presenter-led and group discussion as well as practical skill development exercises.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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New Energy Code and Payment Difficulties Framework

Tuesday 26 Feb 2019

10:00am - 12:00pm

New Energy Code and Payment Difficulties Framework

PRESENTED BY: Essential Services Commission (ESC)

LOCATION: Online

CPD CORE TOPICS: Hardship provisions

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 2

Course Description

Learn about new rules contained within the Energy Retail Code which will have come into effect from 1 January 2019. Minimum standards for how energy companies treat customers who are in, or who might be facing payment difficulty are outlined within this new Energy Code and Payment Difficulties Framework.

Get some insight into the types of standard assistance and tailored assistance that energy customers are now entitled to, as well as new safeguards to ensure that customers are only disconnected for non-payment of a bill as a last resort. In this two hour session, the regulator responsible for the new rules will outline the new assistance on offer, and explore how these new rules may apply using a series of case studies.

 

On successful completion of this session participants will be able to:

 

  • Understand the types of payment arrangements customers are entitled to receive
  • Work effectively within the new energy code and payment difficulties framework
  • Identify utilities providers who aren’t complying with the minimum standards set within the new code and raise it with relevant authorities

 

 

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Thursday 28 Feb 2019

9:30am - 4:30pm

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: St Michael's Church, Level 2, St Michael's Place, 120 Collins Street, Melbourne

CPD CORE TOPICS: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 6

Course Description

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios.Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence.This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Navigating the child support system

Tuesday 05 Mar 2019

9:30am - 12:30pm

Navigating the child support system

PRESENTED BY: Domenica Valada, VLA; Kathryn Thomas, DHS (TBC)

LOCATION: Victorian Legal Aid (VLA), 570 Bourke Street, Melbourne

CPD CORE TOPICS: Child Support, Family Law

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Course Description

People in hardship can be on the receiving or the paying end of child support. These are two different scenarios that this session will look into. For the receiving parent child support entitlements and different collection options are relevant and will be explored. They may also need help to deal with a Centrelink overpayment, as child support and family tax benefit payments are inter-related. Some of your clients might benefit from the change of assessment, or income declaration forms. The latter being more applicable to the paying parent who might be in financial hardship and struggle to make those payments. It will become apparent that child support payments can often be linked to economic abuse and family violence, something this session will explore further.

 

Upon successful completion of this session, participants will be able to:

 

  • Understand the child support framework
  • Advice clients on a range of child support and Centrelink financial forms
  • Have a clear understanding of issues associated with timely receipt and payment of child support
  • Distinguish between different collection options and understand their pro’s and con’s
  • Identify clients that might benefit from a change of assessment and support them through the process
  • Know when to refer clients on for legal advice

This session will be facilitated by Domenica Vadala, Senior Child Support Lawyer at VLA and supported by a representative from DHS, Centrelink. It will include presenter led discussions as well as practical group work.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Elder Abuse and Aged Care

Tuesday 05 Mar 2019

1:00pm - 4:00pm

Elder Abuse and Aged Care

PRESENTED BY: Bernadette Pasco, FCRC

LOCATION: Victorian Legal Aid, 570 Bourke Street, Melbourne

CPD CORE TOPICS: Elder Abuse

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

The term Elder Abuse has been floating around a lot, but what does it actually mean? How is it defined and what are the different forms it takes? During this session you will learn how to work with older people as clients. Elder abuse often comes in the form of financial abuse.

The session will also include looking at aged care entitlements, including Home and Community care, home care packages and residential care. Find out about the differences and requirements to access each of these and the interaction of entitlements and elder abuse.

Upon completion of this participants will be able to:

  • define the term elder abuse
  • assist other team members to discuss elder abuse situations and identify workplace processes to assist a client that displays key indicators of elder abuse
  • understand different aged care entitlements and how they can be linked to elder abuse

Bernadette Pasco is leading the FCRC Elder Abuse project, designing specialist training for financial counsellors working with elder abuse. Bernadette also ran the FCRC Dignity and Debt project which focused on older people and debt issues. She is also a life member of FCRC.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics .

 

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Vicarious Trauma and Self-care

Wednesday 20 Mar 2019

9:30am - 1:30pm

Vicarious Trauma and Self-care

PRESENTED BY: Adam Blanch, Good Psychology

LOCATION: Multicultural Hub, 506 Elizabeth Street, Melbourne

CPD CORE TOPICS: Self-care

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? This session will provide space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.

On successful completion of this session participants will be able to:

  • Distinguish vicarious trauma from burnout, compassion fatigue and other related concepts
  • Identify personal and professional strategies for preventing vicarious trauma
  • Identify factors involved in sustaining ourselves over the longer term
  • Reflect on our own intrinsic motivators
  • Understand the concept of emotional intelligence and its relevance to mental health

This session will include presenter-led and group discussion as well as practical skill development exercises.

Adam Blanch is a registered psychologist, holds several degrees in mental health and has been a therapist for over thirty years. He is also a facilitator and educator with a special interest in the field of trauma and complex trauma.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Working with indigenous clients

Thursday 21 Mar 2019

12:00pm - 4:30pm

Working with indigenous clients

PRESENTED BY: GIRRAWAY GANYI CONSULTANCY, AJ Williams-Tchen

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Indigenous clients

CATEGORY: Skills

LEVEL: 2

CPD POINTS: 3

Course Description

 

This session will identify perspectives, culture and experiences of Aboriginal & Torres Strait Islander people in Victoria and highlight practical strategies to providing effective and respectful assistance when working with indigenous clients in financial distress. It will provide an insight into indigenous cultures in Australia with a focus on economic and financial themes.

Upon completion of this session participants will be able to:

  • Work more effectively with indigenous clients to achieve better outcomes
  • Understand what priorities and outcomes are of most significance to indigenous clients and their communities
  • Advocate more effectively on behalf of indigenous clients
  • Better understand Indigenous cultures in Australia

This session will be delivered by AJ Williams-Tchen. He is of Wirdajuri / Wotjobulak background and has delivered over 600 cultural workshops across a broad range of sectors. He is a qualified nurse, youth worker, social worker and counsellor and has over 27 years’ experience in the health & community service sector.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Legal updates

Wednesday 27 Mar 2019

1:00pm - 4:00pm

Legal updates

PRESENTED BY: Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Various

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

Course Description

Find out about the latest changes and upcoming possibilities for changes to the law. In this session, we will be focusing on the Royal Commission and learning about problems with funeral insurance faced by Aboriginal communities.

On successful completion of this session participants will be able to:

  • Work effectively within the changed laws
  • Understand the implications those changes to the law will have or could have

This session will include a presentation followed by Q&A as well as group discussions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Consumer Law e-Learning

Monday 01 Apr 2019

Anytime

Consumer Law e-Learning

PRESENTED BY: Consumer Action Law Centre

LOCATION: Online

CPD CORE TOPICS: Consumer Law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 2

Course Description

Learn the basics of consumer law and help your clients with complaints about faulty goods and poor services; misleading and deceptive conduct; unconscionable conduct; and door to door sales. In this course, you will learn about:

 

  • What can you do when your client is stuck with debt for a faulty product or receives substandard service?
  • What are unfair contract terms?
  • What is misleading and deceptive conduct? What is unconscionable conduct?
  • What steps can you take to help a client enforce their rights?
  • Spotting consumer law issues in the context of financial counselling casework

 

This session is designed as an e-learning and can be completed in your own time. It will be available from the 1st of April 2019. Please register to receive further communication, including sign-in instructions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Telephone Counselling Skills

Wednesday 10 Apr 2019

9:30am - 4:30pm

Telephone Counselling Skills

PRESENTED BY: Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Telephone skills

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 6

Course Description

The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework and strategies to work effectively in providing assistance to clients over the phone.

 

Participants will learn:

 

  • The skills necessary for phone casework
  • How to identify the different stages of a call and how to build the client relationship at each stage
  • Strategies for managing challenging calls
  • Strategies for self-care and reflective practice


Presenter:
Preethi Vergis is a Training and Outreach Manager from Consumer Action Law Centre

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Bankruptcy know-how

Wednesday 01 May 2019

9:30am - 12:00pm

Bankruptcy know-how

PRESENTED BY: TBC

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Bankruptcy

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Course Description

Financial counsellors assist people who are either bankrupt or considering bankruptcy all of the time. This session will provide an opportunity to update or refresh knowledge of bankruptcy, and explore the handling of complex bankruptcy issues involving tax, superannuation and small business issues. This session endeavours to provide you with plenty of opportunities for practical application of your skills and includes interactive exercises.

We encourage all participants to complete the Bankruptcy e-Learning module prior to attending this training, particularly if you have limited experience supporting clients through the bankruptcy process.

The session is grounded in practical casework scenarios. On successful completion of this session participants will learn:

  • The process that creditors must use to bankrupt someone
  • The process that debtors use to bankrupt on their debts
  • The consequences of bankruptcy
  • The difference between bankruptcy and Debt Agreements
  • Some tips and tricks and things to be aware of when assisting someone with completing their statement of affairs when client chose bankruptcy as an option

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Bankruptcy and gambling

Wednesday 01 May 2019

1:00pm - 4:00pm

Bankruptcy and gambling

PRESENTED BY: TBC

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Gambling related harm; Bankruptcy

CATEGORY: Technical, Skills

LEVEL: 3

CPD POINTS: 3

Course Description

Financial counsellors assist people who are either bankrupt or considering bankruptcy all of the time. This level 3 session will focus specifically on issues around bankruptcy and gambling harm. We will be looking at a couple of different scenarios including partnerships where there is a house at risk.

The session is grounded in practical casework scenarios. On successful completion of this session participants will learn:

  • The consequences of disclosing problem gambling in the bankruptcy process;
  • The impact a bankruptcy has on a shared asset
  • Some tips and tricks and things to be aware of when it comes to advising someone about bankruptcy

Please note, this is a level 3 session, specifically designed for financial counsellors with extensive casework experience, you will be asked to complete a survey about the issues you see with your clients prior to attending the session.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Credit Law e-Learning

Friday 03 May 2019

Anytime

Credit Law e-Learning

PRESENTED BY: Consumer Action Law Centre

LOCATION: Online

CPD CORE TOPICS: Credit law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 2

Course Description

Learn the basics of credit law to help you negotiate with credit providers who have breached the law. In this course, you will learn about:

  • When to claim hardship and when to claim a breach of responsible lending laws
  • Credit cards
  • Payday loans
  • Consumer leases for household goods and vehicles
  • Going beyond waivers and seeking compensation on behalf of clients

 

 

This session is designed as an e-learning and can be completed in your own time. It will be available from the 3rd of May. Please register to receive further communication, including sign-in instructions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Case notes and case files – a practical guide

Monday 06 May 2019

9:30am - 12:30pm

Case notes and case files – a practical guide

PRESENTED BY: TBC

LOCATION: TBC

CPD CORE TOPICS: Case notes

CATEGORY: Skills

LEVEL: 1

CPD POINTS: 3

Course Description

Case notes must reflect an accurate and timely record of client engagement, events and key activities undertaken during advocacy; case notes must be clear and objective. What happens if case notes get subpoenaed and what information will they be looking for? Arm yourself with the best tools for effective and accurate communication.

This is a level 1 session, designed for new graduates and Financial Counsellors early in their career.

Upon successful completion of this session participants will be able to:

  • Understand relevant professional and legal obligations
  • Follow ‘best practice’ guidelines when writing case notes and compiling case files
  • Utilize the SOAP case note format
  • Understand how case notes can impact in areas such as family law, fraud etc.
  • Consider ways to improve their communication skills to achieve better outcomes for clients

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Motivational Interviewing - Asking the right Questions

Tuesday 14 May 2019

9:30am - 1:00pm

Motivational Interviewing - Asking the right Questions

PRESENTED BY: Stavroula Zandes, Health and Wellbeing Consultants

LOCATION: Multicultural Hub, 506 Elizabeth Street, Melbourne

CPD CORE TOPICS: Counselling skills

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

Do you work with clients who struggle to make changes? Motivational Interviewing is a unique process that explores and resolves resistance, and through motivational processes focuses on facilitating change amongst your clients. This client-centred counselling approach can positively assist your clients towards behaviour change. This workshop is designed to take your Motivational Interviewing practice to the next level

 

On successful completion of this session participants will be able to:

  • Name the Four Processes of Motivational Interviewing & demonstrate specific skills for each stage
  • Describe and demonstrate the ‘Spirit’ of MI
  • Name, demonstrate and experience the 5 essential ‘Listening Basics’
  • Identify the components of OARS: micro-skills of MI
  • Describe strategies that can assist effective, client centred provision of advice

This session will include presenter-led discussions and practical skill development training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Debt Enforcement e-Learning

Monday 03 Jun 2019

Anytime

Debt Enforcement e-Learning

PRESENTED BY: Consumer Action Law Centre

LOCATION: Online

CPD CORE TOPICS: Credit law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 2

Course Description

Debt enforcement practices vary amongst creditors. This Level 1 session will provide an overview of different enforcement options available to creditors and how to assess the consequences to your client of not paying a debt.

 

Upon successful completing of this session, participants will be able to

 

This session is designed as an e-learning and can be completed in your own time. It will be available from the 3rd of June. Please register to receive further communication, including sign-in instructions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Couples and conflict of interests

Tuesday 11 Jun 2019

1:00pm - 4:00pm

Couples and conflict of interests

PRESENTED BY: Penny Evans

LOCATION: Benalla Community Care, 45 Coster Street, Benalla

CPD CORE TOPICS: Counselling skills

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

Every client you see as a financial counsellor is unique and therefore no case is identical. Each requires their own individual approach and solutions. This is the same when seeing couples. However, having a couple as your clients poses some extra challenges and therefore requires some extra thought and expertise. Conflicts of interest may become apparent. Another theme that you may identify is family violence, in particular economic abuse. How do you approach this topic with both victim and perpetrator as your client or even in the room?

This training will provide some expert thoughts and insight on best practices when working with couples and facilitate a discussion around ethical boundaries. It will also give some practical advice on how to prepare for working with a couple and look at identifying when referral to others services is appropriate.

The session is grounded in practical casework scenarios. On successful completion of this session participants will be able to:

  • Describe key techniques in managing couples as clients
  • Identify potential conflicts that may arise with a couple as clients, and options for managing conflicts
  • Manage family violence risks in their practice arising from assisting couples
  • Describe the ethical boundaries around couple client work

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Mortgage Stress

Thursday 13 Jun 2019

1:00pm - 4:00pm

Mortgage Stress

PRESENTED BY: Consumer Action Law Centre

LOCATION: Southern Metro Network meeting (Venue TBC)

CPD CORE TOPICS: Mortgage stress

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

Course Description

Mortgage stress is an ongoing issue which the sector continues to see. Are you equipped with the appropriate skills and knowledge to identify the best interventions to put in place at which time? In this session, you will learn about how you can help your clients who are facing mortgage stress through:

  • Negotiating with creditors where a home is at risk
  • Consumer rights in relation to lending and financial products relevant to clients in mortgage stress
  • Arguing a responsible lending claim through the Ombudsman (Australian Financial Complaints Authority)
  • Understanding the clients options when enforcement proceedings have been issued against the home

Please note: As this is a Level 3 session, specifically designed for financial counsellors with extensive casework experience, you will be asked to complete a survey about the issues you see with your clients prior to attending the session.

This session will be facilitated by one of the experienced lawyers at Consumer Action Law Centre and will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Professional Supervision: Refresh and reflect

Wednesday 26 Jun 2019

9:30am - 12:30pm

Professional Supervision: Refresh and reflect

PRESENTED BY: FCRC (TBC)

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Supervision

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

Course Description

Professional supervision is an essential component of building professional development into financial counselling through providing structured professional support and mentoring to financial counsellors. This session is to refresh your understanding of professional supervision concepts, share & discuss your challenges and stay up to date with new concepts regarding professional supervision. It will enable supervisors to learn from each other and develop a deeper understanding of what constitutes good practice in professional supervision.

It also serves as the final step to becoming a professional supervisor for those who recently participated in the two-day Delta Centre training. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Upon successful completion of this session participants will have:

  • Consolidated or refreshed their understanding of the role of professional supervision
  • Explored new ways of working with financial counsellors to develop their professionalism and capacity
  • Further developed their expertise in identifying challenges related to professional supervision
  • Developed strategies to assist supervisees to recognise and address challenges
  • Explored aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity
  • Consolidated or refreshed their understanding of contracting, and other aspects of professional supervision.

 

 

This session will include presenter-led and group discussion components.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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