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Upcoming Sessions

Below is a list of CPD sessions offered. Each session shows the learning level for that session, and the points allocated for purposes of FCRC membership compliance. The list includes SPDP sessions, as well as other CPD topics that are key to financial counselling professional practice.

You must register for each session using each session's individual registration link.
The learning materials for the sessions will also be posted here as they become available.

Managing the client narrative

Monday 30 Apr 2018

9:30am – 12:30pm

Managing the client narrative

PRESENTED BY: Financial & Consumer Rights Council (FCRC), Psychologist

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

SPDP: No

CPD Core Topics: Interview techniques

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Being able to get the facts from your client while understanding their story can be a challenge. Learn how to keep your client on-track to enable accurate assessment of their situation while minimising contributing factors of vicarious trauma. Develop your capacity to manage client interaction to keep focus on essential elements that can achieve the best financial counselling outcomes.

This session will also equip financial counsellors with the skills to guide clients towards prompt and effective decision-making to not only stabilise, but also to progress their situation – Health, relationships and employment prospects are areas which often benefit from empowering your client.

The session is grounded in practical casework scenarios. Participants will learn:

  • How to minimise vicarious trauma by focusing the client narrative
  • Counselling skills to assist clients in adopting effective and sustainable solutions to their financial problems
  • To assist clients in recognising early intervention as the best intervention
  • How to help an indecisive client see the benefits of prompt decision making to empower and regain control of their situation

Psychologist and Financial Counsellor to co-present. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Consumer leases - Where a client's household property is at risk

Monday 30 Apr 2018

1:30pm – 4:30pm

Consumer leases - Where a client's household property is at risk

PRESENTED BY: Catherine Miller, Senior Solicitor, Consumer Action Law Centre (CALC), and Barbora Ježek, Solicitor, Consumer Action Law Centre (CALC)

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

SPDP: Yes

CPD Core Topics: Consumer Credit Law

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Clients’ property can be at risk of repossession or sale in a number of different scenarios –consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright. Different legislation and codes can apply to the contract and the powers the lender has to repossess and sell your clients’ goods. Learn the difference between a pledge, a loan and a lease and how to best advocate for your clients where their household goods or cars may be at risk of being seized and sold. This course takes participants through relevant codes and legal provisions governing these types of products.

The session is grounded in practical casework scenarios. Participants will learn:

  • The differences between a pledge, a loan and a lease
  • How the National Consumer Credit Protection Act applies to secured loans and consumer leases and the legal differences between those two products
  • Responsible lending requirements for loans and consumer leases, including ASIC Regulatory Guide 209
  • The law of blackmail securities and what property a lender cannot take security over
  • Different advocacy strategies and what to include when making representations on behalf of a client
  • The law surrounding pawn broking in Victoria

Presenters: Catherine Miller is a Senior Solicitor and Barbora Ježek is a Solicitor, both at Consumer Action Law Centre.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Foundation Level Unit

Monday 07 May 2018

TUESDAY 8 MAY: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

SPDP: No

CPD Core Topics: Family Violence

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 10 (over two days)

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

The training has a dual focus on the development of core skills to work effectively with victims/survivors and perpetrators of family violence, and professional practice skills required for responsive and effective financial counselling service provision.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Provide client services with a strong understanding of family violence, the principles of trauma-informed care and the impact of unconscious bias on service provision.
  • Provide responsive and effective financial counselling services to clients impacted by family violence and/or economic abuse.

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

Completion of the Common Risk assessment Framework (CRAF) 1 which can be accessed online as e-CRAF at http://www.thelookout.org.au/training-events/craf/elearning is a pre requisite for completing this Foundation Course.

It is an expectation from the Royal Commission into Family Violence that all financial counsellors undertake this training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Violence Training for Financial Counsellors: Advanced Level Unit

Wednesday 09 May 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY: Women's Legal Service Victoria and WIRE Women's Information

LOCATION: Melbourne

SPDP: No

CPD Core Topics: Family Violence

CATEGORY: Technical

LEVEL: 3

CPD POINTS: 5

The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who:

  • hold a leadership or supervisory role
  • work regularly with clients who have experienced family violence and/or economic abuse
  • wish to deepen and extend their skills working with clients who have experienced family violence and/or economic abuse

Completion of the Foundation Level Unit is a prerequisite for participation in the Advanced Level Unit.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Casework supervision: Conflicts and clients

Friday 11 May 2018

1:00PM - 3:00PM

Casework supervision: Conflicts and clients

PRESENTED BY: Financial & Consumer Rights Council (FCRC)

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

SPDP: No

CPD Core Topics: Casework Supervision

CATEGORY: Skills, Ethics

LEVEL: 3

CPD POINTS: 3

In the context of family breakdown, often both parties in the situation will experience financial stresses, and may both seek support from a financial counsellor. This session considers how financial counsellors should manage the potential for complications in a situation where a client they represent is in conflict with a client represented by another financial counsellor – whether within the same agency, or from another agency.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Assess the potential for problems in representing a client in the context of family breakdown
  • Understand and identify co-morbidity issues and their impact on case management
  • Manage the interactions between family violence, gambling and AOD related issues in clients’ situations, including appropriate use of referrals and other supports
  • Establish appropriate professional interactions with other financial counsellors or advocates representing related or linked clients

This session will be delivered by an experienced financial counsellor and a professional supervisor and will include presenter-led and group discussion based on actual scenarios.

 

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Managing the client narrative

Tuesday 22 May 2018

1:00PM - 3:00PM

Managing the client narrative

PRESENTED BY: Financial & Consumer Rights Council (FCRC), Psychologist

LOCATION: Connect Health & Community, 2A Gardeners Road, Bentleigh East

SPDP: No

CPD Core Topics: Interview techniques

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Being able to get the facts from your client while understanding their story can be a challenge. Learn how to keep your client on-track to enable accurate assessment of their situation while minimising the risk of vicarious trauma, and using your time efficiently. Develop your capacity to manage client interaction to keep focus on essential elements that can achieve the best financial counselling outcomes.

This session will also equip financial counsellors with the skills to guide clients towards prompt and effective decision-making to not only stabilise, but also to progress their situation – Health, relationships and employment prospects are areas which often benefit from empowering your client.

The session is grounded in practical casework scenarios. Participants will learn:

  • How to minimise the risk of vicarious trauma by focusing the client narrative
  • Accurately identify and address co-presenting issues such as trauma, AOD and gambling
  • Counselling skills to assist clients in adopting effective and sustainable solutions to their financial problems
  • To assist clients in recognising early intervention as the best intervention
  • How to help an indecisive client see the benefits of prompt decision making to empower and regain control of their situation

Psychologist and Financial Counsellor to co-present. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Print / Save

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Consumer leases - Where a client's household property is at risk (BALLARAT)

Thursday 31 May 2018

1:00pm – 4:00pm

Consumer leases - Where a client's household property is at risk (BALLARAT)

PRESENTED BY: Amanda Storey, Director of Legal Practice, Consumer Action Law Centre (CALC)

LOCATION: CAFS Ballarat, 115 Lydiard St North, Ballarat VIC 3350

SPDP: Yes

CPD Core Topics: Consumer Credit Law

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Clients’ property can be at risk of repossession or sale in a number of different scenarios –consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright. Different legislation and codes can apply to the contract and the powers the lender has to repossess and sell your clients’ goods. Learn the difference between a pledge, a loan and a lease and how to best advocate for your clients where their household goods or cars may be at risk of being seized and sold. This course takes participants through relevant codes and legal provisions governing these types of products.

The session is grounded in practical casework scenarios. Participants will learn:

  • The differences between a pledge, a loan and a lease
  • How the National Consumer Credit Protection Act applies to secured loans and consumer leases and the legal differences between those two products
  • Responsible lending requirements for loans and consumer leases, including ASIC Regulatory Guide 209
  • The law of blackmail securities and what property a lender cannot take security over
  • Different advocacy strategies and what to include when making representations on behalf of a client
  • The law surrounding pawn broking in Victoria

Presenters: Amanda Storey is the Director of Legal Practice at Consumer Action Law Centre.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

Print / Save

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Telephone Counselling

Friday 01 Jun 2018

9:30 am – 4:30 pm

Telephone Counselling

PRESENTED BY: Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre

LOCATION: Meat Market, 5 Blackwood Street, North Melbourne

SPDP: No

CPD Core Topics: Telephone skills

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 3

The Telephone Counselling Skills training program has been developed for financial counsellors who assist to clients over the phone as part of their work. It will provide participants with a framework and strategies to work effectively in providing assistance to clients over the phone.

Participants will learn:

  • The skills necessary for phone casework
  • How to identify the different stages of a call and how to build the client relationship at each stage
  • Strategies for managing challenging calls
  • Strategies for self-care and reflective practice

Presenter: Preethi Vergis is a Training and Outreach Manager from Consumer Action Law Centre

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Complex needs and pathways to independence

Tuesday 05 Jun 2018

1:00am - 4:00pm

Complex needs and pathways to independence

PRESENTED BY: Julie Aganoff, Psychologist

LOCATION: Benalla Community Care, 45 Coster St, Benalla

SPDP: No

CPD Core Topics: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. Supporting clients with complex needs on their journey in becoming self-actualised and independent from the services of a financial counsellor is not easy to do. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Complex needs and pathways to independence

Wednesday 06 Jun 2018

9:30am-12:30pm

Complex needs and pathways to independence

PRESENTED BY: Julie Aganoff, Psychologist

LOCATION: Anglicare, 162 Commercial Road, Morwell VIC 3840

SPDP: No

CPD Core Topics: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. Supporting clients with complex needs on their journey in becoming self-actualised and independent from the services of a financial counsellor is not easy to do. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Consumer leases - Where a client's household property is at risk (MORWELL)

Wednesday 06 Jun 2018

1:30pm – 4:30pm

Consumer leases - Where a client's household property is at risk (MORWELL)

PRESENTED BY: Amanda Storey, Director of Legal Practice, Consumer Action Law Centre (CALC)

LOCATION: Anglicare, 162 Commercial Road, Morwell VIC 3840

SPDP: Yes

CPD Core Topics: Consumer Credit Law

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Clients’ property can be at risk of repossession or sale in a number of different scenarios –consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright. Different legislation and codes can apply to the contract and the powers the lender has to repossess and sell your clients’ goods. Learn the difference between a pledge, a loan and a lease and how to best advocate for your clients where their household goods or cars may be at risk of being seized and sold. This course takes participants through relevant codes and legal provisions governing these types of products.

The session is grounded in practical casework scenarios. Participants will learn:

  • The differences between a pledge, a loan and a lease
  • How the National Consumer Credit Protection Act applies to secured loans and consumer leases and the legal differences between those two products
  • Responsible lending requirements for loans and consumer leases, including ASIC Regulatory Guide 209
  • The law of blackmail securities and what property a lender cannot take security over
  • Different advocacy strategies and what to include when making representations on behalf of a client
  • The law surrounding pawn broking in Victoria

Presenters: Amanda Storey is the Director of Legal Practice at Consumer Action Law Centre.

This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics

Print / Save

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Complex needs and pathways to independence

Thursday 07 Jun 2018

10:00am-1:00pm

Complex needs and pathways to independence

PRESENTED BY: Julie Aganoff, Psychologist

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

SPDP: No

CPD Core Topics: Complex needs

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Long term behavioural change is the best way to assist some of your clients in achieving better outcomes and quality of life. Yet many clients have multiple challenges, such as substance use, gambling behaviour, long-term unemployment and family breakdown that interact in complex ways. Supporting clients with complex needs on their journey in becoming self-actualised and independent from the services of a financial counsellor is not easy to do. How do you build up a person’s capacity for being self-sufficient while balancing agency needs and time constraints yourself? How do you manage someone who is resistant to change and is considered ‘a hopeless cause’?

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply techniques such as motivational interviewing, mindfulness and change management for long term change
  • Encourage clients to take responsibility for their own outcomes and obligations with minimal secondary trauma.
  • Implement new techniques into their current practice while balancing the short term needs of the agency and their own capacity
  • Avoid clients developing dependency on financial counselling services

Julie Aganoff is a Psychologist and has worked in child protection, suicide, mental health, domestic violence, crisis response and with children and adults who have experienced abuse and trauma and has a particular interest in professional supervision to social workers, counsellors, managers in human services and psychologists.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Print / Save

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Casework supervision: Conflicts and clients

Thursday 21 Jun 2018

10:00am – 1:00pm

Casework supervision: Conflicts and clients

PRESENTED BY: Financial & Consumer Rights Council (FCRC)

LOCATION: Multicultural Hub, 506 Elizabeth Street, Melbourne VIC 3000

SPDP: Yes

CPD Core Topics: Casework Supervision

CATEGORY: Skills, Ethics

LEVEL: 3

CPD POINTS: 3

In the context of family breakdown, often both parties in the situation will experience financial stresses, and may both seek support from a financial counsellor. This session considers how financial counsellors should manage the potential for complications in a situation where a client they represent is in conflict with a client represented by another financial counsellor – whether within the same agency, or from another agency.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Assess the potential for problems in representing a client in the context of family breakdown
  • Consider the relevance of family violence related issues
  • Establish appropriate professional interactions with another financial counsellor representing a client in conflict with their client

This session will be delivered by an experienced financial counsellor and professional supervisor and will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

Print / Save

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Professional Supervision Training

Wednesday 27 Jun 2018

1:00PM - 4:00PM

Professional Supervision Training

PRESENTED BY: Donna Letchford, FCRC

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne

SPDP: No

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

This session is to consolidate your learning about professional supervision and is the final step to becoming a professional supervisor. Participants must complete the two-day Delta Centre training before undertaking this session. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Consolidate and explore your professional supervision skills, and complete the last step of this training or refresh your understanding of the concepts of professional supervision, raise challenges. Consolidate best practice frameworks to support your financial counselling colleagues and assist the sector to become resilient.

Participants will:

  • Consolidate understanding of the role of professional supervision;
  • Explore ways of working with financial counsellors to develop their professionalism and capacity
  • Develop expertise in identifying challenges related to professional supervision;
  • Develop strategies to assist supervisees to recognise and address challenges;
  • Explore aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity;
  • Explore challenges of professional supervision in the context of the financial counselling team and agencies - for those who have experience of professional supervision
  • Consolidate understanding of contracting, and other aspects of professional supervision.

This session will include presenter-led and group discussion components.

You will be able to spend some time in group professional supervision as a part of this session.

 

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