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Upcoming Sessions

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Upcoming Sessions

Below is a list of CPD sessions offered. Each session shows the learning level for that session, and the points allocated for purposes of FCRC membership compliance. The list includes topics that are key to financial counselling professional practice.

You must register for each session using each session's individual registration link.

Debt Enforcement – Graduate Workshop

Monday 23 Sep 2019

10:00AM - 12:00PM

BEGINNER SESSION

Debt Enforcement – Graduate Workshop

PRESENTED BY: Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne

CPD CORE TOPICS: Debt enforcement

CPD POINTS: 3

CATEGORY: Technical, Skills

**THIS IS A BEGINNER SESSION - Designed for financial counsellors in the first year of casework practice**

Course Description

This workshop will be the first of our Graduate Year series for newly qualified and early career financial counsellors. In this session, we will address some of the challenges around debt enforcement and consumer credit that you might be facing in your work with clients.

It is a pre-requisite of this session that you complete the Debt Enforcement e-learning, which can take up to 2 hours to complete. We therefore encourage you to register early, to allow sufficient time to complete the e-learning. The e-learning is accessible via the FCRC website. A link will also be emailed to you upon registration.

Participants will learn:

  • How to navigate the debt enforcement process in Victoria
  • The different debt enforcement options available to creditors in Victoria
  • How to determine which options apply to your client’s circumstances
  • The practical impact of these laws on your clients and your practice

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Unregulated Credit Contracts (FCRC Conference)

Wednesday 09 Oct 2019

11:00AM - 1:00PM

OPEN SESSION

Unregulated Credit Contracts (FCRC Conference)

PRESENTED BY: Consumer Action Law Centre

LOCATION: FCRC Conference, Mercure Ballarat, 613 Main Road, Golden Point

CPD CORE TOPICS: Credit Law

CPD POINTS: 3

CATEGORY: Technical, Skills

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

The lack of a broad anti-avoidance provision in the National Consumer Credit Protection Act means that some credit providers take advantage of loopholes in the law to offer high cost, unregulated credit. These creditors impact on people who are struggling the most financially which means financial counsellors may see them in their practice regularly. Learn how to recognise these credit contracts and hear from other financial counsellors and Consumer Action about the strategies that can be used to advocate for your client when the law fails.

Participants will learn:

  • How some credit providers avoid the credit protection legislation
  • How to recognise an unregulated credit contract
  • What to do to help your client when you come across an unregulated credit contract
  • The challenges and limitations of assisting your client with an unregulated credit contract
  • How ASIC’s new PIPs and DADO’s powers can impact on unregulated credit
  • How to be part of the broader campaign to stop unregulated credit

This session will be delivered as part of the FCRC 2019 Conference. If you are not registered to attend the conference but you would like to attend this session, please email training@fcrc.org.au.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Referral practices (FCRC Conference)

Wednesday 09 Oct 2019

2:00PM - 4:00PM

OPEN SESSION

Referral practices (FCRC Conference)

PRESENTED BY: Kat Lane, Bernadette Pasco

LOCATION: FCRC Conference, Mercure Ballarat, 613 Main Road, Golden Point

CPD CORE TOPICS: Referring clients

CPD POINTS: 3

CATEGORY: Ethics

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

Making referrals is an important part of the work we do. This session will provide opportunity to reflect on your referral practices and if these referrals are always providing the most appropriate options for your clients.

Will the referral adequately meet the needs of the client and how do we avoid wearing out the client on a referral roundabout? How do we best address the barriers faced by the client to get further help?

This session will cover everything you wanted to know about referrals. Most importantly, it will include practical tips for you to start using to improve referrals.

On successful completion of this session participants will be able to:

  • Understand why personalised referrals are important
  • Know how to avoid conflicts of interest and bias when making referrals
  • Identify when people need additional assistance to access a referral
  • Understand the differences and issues when referring to free or paid services
  • Implement a range of practical changes to improve the quality of referrals

This session will be delivered as part of the FCRC 2019 Conference. If you are not registered to attend the conference but you would like to attend this session, please email training@fcrc.org.au.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Masterclass: Responsible lending

Wednesday 23 Oct 2019

1:30PM - 3:30PM, + pre-session learning activities

ADVANCED SESSION

Masterclass: Responsible lending

PRESENTED BY: Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne

CPD CORE TOPICS: Credit Law

CPD POINTS: 3

CATEGORY: Skills, Ethics

**THIS IS AN ADVANCED SESSION - Designed for financial counsellors with four or more years of casework experience**

Course Description

This workshop will be the first of our Masterclass series for experienced financial counsellors. In this round table session, we will workshop strategies for dealing with tricky scenarios relating to responsible and irresponsible lending.

On successful completion of this session participants will be able to:

  • Understand the courts, ASIC and AFCA’s approaches to responsible lending
  • Practically apply the responsible lending laws to advocate for your clients through both IDR and AFCA
  • Understand the kind of documents and evidence needed to successfully run a responsible lending case
  • Understand what benchmarking is, how creditors are using it and how to challenge the use of benchmarks in a responsible lending case

As part of this training, participants will be asked to complete a mandatory pre-session learning task prior to the session. Early registrations are encouraged to allow sufficient time to complete the task.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Professional Supervision: Refresh and reflect

Wednesday 23 Oct 2019

9:30AM - 12:30PM

ADVANCED SESSION

Professional Supervision: Refresh and reflect

PRESENTED BY: FCRC, Donna Letchford

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne

CPD CORE TOPICS: Supervision

CPD POINTS: 3

CATEGORY: Technical, Skills, Ethics

**THIS IS AN ADVANCED SESSION - Designed for financial counsellors with four or more years of casework experience**

Course Description

Professional supervision is an essential component of building professional development into financial counselling through providing structured professional support and mentoring to financial counsellors. This session is to refresh your understanding of professional supervision concepts, share & discuss your challenges and stay up to date with new concepts regarding professional supervision. It will enable supervisors to learn from each other and develop a deeper understanding of what constitutes good practice in professional supervision.

It also serves as the final step to becoming a professional supervisor for those who recently participated in the two-day Delta Centre training. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Upon successful completion of this session participants will have

  • Consolidated or refreshed their understanding of the role of professional supervision
  • Explored new ways of working with financial counsellors to develop their professionalism and capacity
  • Further developed their expertise in identifying challenges related to professional supervision
  • Developed strategies to assist supervisees to recognise and address challenges
  • Explored aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity
  • Consolidated or refreshed their understanding of contracting, and other aspects of professional supervision.

This session will include presenter-led and group discussion components.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Leadership Skills – Conflict Management

Tuesday 29 Oct 2019

9:30AM - 1:30PM

OPEN SESSION

Leadership Skills – Conflict Management

PRESENTED BY: Adam Blanch, Good Psychology

LOCATION: Curate Space, Level 6, 306 Little Collins Street (entry via The Causeway), Melbourne

CPD CORE TOPICS: Management

CPD POINTS: 3

CATEGORY: Skills, Ethics

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

This session is scheduled at a level 2 and is open to anyone interested in taking on a leadership position in the future as well as those currently holding a management position. The focus of this training will be on conflict resolution as a key leadership skill. It will provide lots of practical skill development opportunities.

Topics covered will include problematic personalities and how to respond to them, moving on to running effective meetings including managing difficult behaviours appropriately and resolving conflicts more broadly.

Upon completion of this session participants will be able to:

  • Run meetings more effectively
  • Identify problematic behaviours and respond appropriately
  • Communicate effectively around conflict in a team environment
  • Support team members in resolving conflict

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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TC and FC teamwork – referral and collaboration

Tuesday 29 Oct 2019

2:00PM - 4:30PM

OPEN SESSION

TC and FC teamwork – referral and collaboration

PRESENTED BY: TBC

LOCATION: Curate Space, Level 6, 306 Little Collins Street (entry via The Causeway), Melbourne

CPD CORE TOPICS: Casework, Gambling harm

CPD POINTS: 3

CATEGORY: Skills, Ethics

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

Many clients, particularly those affected by gambling harm, benefit from working simultaneously with a therapeutic counsellor and a financial counsellor. However, there are not, as yet, well developed models of interdisciplinary approaches to clients experiencing gambling harm, and there is a lot to learn about how to develop effective cooperation between ‘FCs and TCs’. This session for both TCs and FCs will establish a clear understanding of the different roles of each, then look at ways the two can or should collaborate in producing the best possible outcomes for clients. The session will develop shared understandings of what best practice collaboration looks like, including teamwork processes, information sharing and privacy issues, and achieving good client outcomes.

This is a cross-sector workshop, both financial counsellors and therapeutic counsellors are encouraged to participate. On successful completion of this session participants will:

  • Have a clear understanding of each other’s roles, those of a FC and a TC
  • Understand the benefits for clients when working collaboratively
  • Gain new networks for referral
  • Know how to foster and promote a collaborative relationship with FC/TC
  • Be aware of confidentiality and privacy obligations and what is and isn’t appropriate to share, and when to share it.
  • Be able to establish more effective collaborative relationship with other professionals

The session will facilitate active sharing of ideas and group discussions. To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Challenging Centrelink Decisions – Practical skills and knowledge (SALE)

Tuesday 12 Nov 2019

10:00AM - 2:00PM

OPEN SESSION

Challenging Centrelink Decisions – Practical skills and knowledge (SALE)

PRESENTED BY: Bryn Overend, Leanne Khan, SSRV

LOCATION: Sale, Venue TBC

CPD CORE TOPICS: Centrelink

CPD POINTS: 3

CATEGORY: Technical, Skills

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

For many Australians, access to Centrelink payments is essential for their basic financial survival and wellbeing. This course is designed to provide attendees with the practical skills and tools necessary to assist clients who disagree with a Centrelink decision, including navigating the Centrelink appeals process (in particular for Disability Support Pension applicants) and assisting those who have had debts raised against them for alleged overpayments. This session is designed to incorporate and complement existing knowledge of attendees and will be interactive and dynamic, with a focus on the application of technical knowledge and skills in a practical setting. It also aims at bringing social security experts and financial counsellors together in order to provide better outcomes for clients.

Upon successful completion of this session, participants will be able to:

  • Navigate the tools and resources available in assessing a client’s eligibility for specific Centrelink payments;
  • Assist clients in effectively and practically navigating the Centrelink appeals framework;
  • Assist in appealing a decision to reject a client’s application for a Centrelink payment, in particular an application for Disability Support Pension;
  • Assist a client in appealing a Centrelink debt, specifically in relation to:
    • A debt raised as a result of administrative error;
    • A debt raised against a client for whom special circumstances exist;
    • A debt raised against a client following bankruptcy;
  • Assist clients who have received payments or pay outs that may affect their Centrelink payments
  • Navigate a range of tools and resources available to assist a client in enforcing their rights for Centrelink payments, including an integrated service with SSRV.

This session will be facilitated by Bryn Overend, community lawyer, and Leanne Khan, financial counsellor, both from SSRV. It will include presenter led discussions as well as practical group work.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics .

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Telephone Counselling Skills

Wednesday 13 Nov 2019

9:30AM - 4:30PM

OPEN SESSION

Telephone Counselling Skills

PRESENTED BY: Preethi Vergis, Learning and Sector Development Manager, Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne

CPD CORE TOPICS: Telephone skills

CPD POINTS: 6

CATEGORY: Technical, Skills, Ethics

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework to work effectively in providing assistance to clients over the phone and will involve a facilitated discussion between participants on effective strategies for managing challenging calls.

Participants will learn:

  • The skills necessary for phone casework
  • How to identify the different stages of a call and how to build the client relationship at each stage
  • Strategies for managing challenging calls
  • Strategies for self-care and reflective practice

Participants are encouraged to submit responses to 2-3 questions that will be included in your registration confirmation email. Participation in this activity is not mandatory but will allow us to tailor the session content more closely to your learning needs. We also encourage you to register early particularly if you have any specific questions or scenarios that you would like to see addressed in this session.

Facilitated by Preethi Vergis, Learning and Sector Development Manager from Consumer Action Law Centre

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Family Law (CRANBOURNE)

Thursday 21 Nov 2019

1:00PM - 4:00PM

OPEN SESSION

Family Law (CRANBOURNE)

PRESENTED BY: Jennifer Lindstrom, Monash Law Clinics

LOCATION: TBC

CPD CORE TOPICS: Family Law

CPD POINTS: 3

CATEGORY: Technical, Skills

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

Separation in many instances is a major contributor to poverty. What should I tell my client about separation? This session will provide an overview of the family law system and look into division of assets, joint debts, child support and spouse maintenance.

Upon successful completion of this session, participants will be able to:

  • Provide accurate information around the family law system to clients
  • Know when to refer clients to specialist lawyers
  • Support clients whilst family law settlements are going on

This session will be facilitated by Jennifer Lindstrom, Legal Practice Manager &Principal Lawyer at Monash Law Clinics. It will include presenter led discussions as well as practical group work.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Leaderclass: Family Violence Training

Wednesday 27 Nov 2019

9:30AM - 4:30PM

ADVANCED SESSION

Leaderclass: Family Violence Training

PRESENTED BY: Women’s Legal Service Victoria and WIRE Women’s Information

LOCATION: St. Michaels Church, Level 2, St Michael’s Place, 120 Collins Street, Melbourne

CPD CORE TOPICS: Family Violence

CPD POINTS: 6

CATEGORY: Technical, Skills, Ethics

**THIS IS AN ADVANCED SESSION - Designed for financial counsellors who have completed all pre-requisite training**

Course Description

This Leaderclass is a continuation of the Masterclass held at the end of 2018 and designed specifically for the leading practitioners in the field. The aim of the Leaderclass is to provide specialist, leading financial counsellors with opportunity to continue building best practice skills and knowledge in responding to the needs of clients impacted by family violence. The content and format of the Leaderclass will be determined in consultation with participants. It will assist senior practitioners to respond to complex cases – the type of cases you might not encounter every day, but that challenge your current skill set.

Completion of the FV Masterclass is a prerequisite for participation in this Leaderclass.

This session will have a close look into those less frequent, especially complex cases and provide fine details on working within a family violence framework.

The session is grounded in practical casework scenarios. Participants will learn to:

  • Apply specialist skills and knowledge required to address complex family violence and economic abuse casework
  • Support others delivering financial counselling services in a family violence and/or economic abuse context

Women’s Legal Service Victoria and WIRE Women’s Information are industry experts in working with clients impacted by family violence. This session will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Challenging Centrelink Decisions – Practical skills and knowledge

Tuesday 03 Dec 2019

9:30AM - 12:30PM

OPEN SESSION

Challenging Centrelink Decisions – Practical skills and knowledge

PRESENTED BY: Bryn Overend, Leanne Khan, SSRV

LOCATION: Curate Space, Level 6, 306 Little Collins Street (entry via The Causeway), Melbourne

CPD CORE TOPICS: Centrelink

CPD POINTS: 3

CATEGORY: Technical, Skills

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

For many Australians, access to Centrelink payments is essential for their basic financial survival and wellbeing. This course is designed to provide attendees with the practical skills and tools necessary to assist clients who disagree with a Centrelink decision, including navigating the Centrelink appeals process (in particular for Disability Support Pension applicants) and assisting those who have had debts raised against them for alleged overpayments. This session is designed to incorporate and complement existing knowledge of attendees and will be interactive and dynamic, with a focus on the application of technical knowledge and skills in a practical setting. It also aims at bringing social security experts and financial counsellors together in order to provide better outcomes for clients.

Upon successful completion of this session, participants will be able to:

  • Navigate the tools and resources available in assessing a client’s eligibility for specific Centrelink payments;
  • Assist clients in effectively and practically navigating the Centrelink appeals framework;
  • Assist in appealing a decision to reject a client’s application for a Centrelink payment, in particular an application for Disability Support Pension;
  • Assist a client in appealing a Centrelink debt, specifically in relation to:
    • A debt raised as a result of administrative error;
    • A debt raised against a client for whom special circumstances exist;
    • A debt raised against a client following bankruptcy;
  • Assist clients who have received payments or pay outs that may affect their Centrelink payments
  • Navigate a range of tools and resources available to assist a client in enforcing their rights for Centrelink payments, including an integrated service with SSRV.

This session will be facilitated by Bryn Overend, community lawyer, and Leanne Khan, financial counsellor, both from SSRV. It will include presenter led discussions as well as practical group work.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics

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Legal Updates – Part IX and others

Tuesday 03 Dec 2019

1:30PM - 3:30PM

OPEN SESSION

Legal Updates – Part IX and others

PRESENTED BY: Consumer Action Law Centre

LOCATION: Curate Space, Level 6, 306 Little Collins Street (entry via The Causeway), Melbourne

CPD CORE TOPICS: Various

CPD POINTS: 3

CATEGORY: Technical

**THIS IS AN OPEN SESSION - Designed for financial counsellors of all levels of experience**

Course Description

Find out about the latest changes and upcoming possibilities for changes to the law. In this session, we will be focusing on the Part IX reforms which came into effect mid-2019 amongst others.

On successful completion of this session participants will be able to:

  • Understand what the new laws are;
  • Understand the implications of the changes to the work financial counsellors do
  • Know how to practically assist your clients using the new protections

This session will include a presentation followed by Q&A as well as group discussions.

Participants are encouraged to submit responses to 2-3 questions that will be included in your registration confirmation email. Participation in this activity is not mandatory but will allow us to tailor the session content more closely to your learning needs. We also encourage you to register early particularly if you have any specific questions or scenarios that you would like to see addressed in this session.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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