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Upcoming Sessions

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Upcoming Sessions

Below is a list of CPD sessions offered. Each session shows the learning level for that session, and the points allocated for purposes of FCRC membership compliance. The list includes topics that are key to financial counselling professional practice.

You must register for each session using each session's individual registration link.

Vicarious Trauma and Self-care

Wednesday 20 Mar 2019

9:30am - 1:30pm

Vicarious Trauma and Self-care

PRESENTED BY: Adam Blanch, Good Psychology

LOCATION: Curate Space, Level 6, 306 Little Collins Street (via The Causeway), Melbourne

CPD CORE TOPICS: Self-care

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? This session will provide space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.

On successful completion of this session participants will be able to:

  • Distinguish vicarious trauma from burnout, compassion fatigue and other related concepts
  • Identify personal and professional strategies for preventing vicarious trauma
  • Identify factors involved in sustaining ourselves over the longer term
  • Reflect on our own intrinsic motivators
  • Understand the concept of emotional intelligence and its relevance to mental health

This session will include presenter-led and group discussion as well as practical skill development exercises.

Adam Blanch is a registered psychologist, holds several degrees in mental health and has been a therapist for over thirty years. He is also a facilitator and educator with a special interest in the field of trauma and complex trauma.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Cultural Respect & Appreciation: Working with Aboriginal & Torres Strait Islander clients

Thursday 21 Mar 2019

12:00pm - 4:30pm

Cultural Respect & Appreciation: Working with Aboriginal & Torres Strait Islander clients

PRESENTED BY: GIRRAWAY GANYI CONSULTANCY, AJ Williams-Tchen

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Indigenous clients

CATEGORY: Skills

LEVEL: 2

CPD POINTS: 3

Course Description

This session will identify perspectives, culture and experiences of Aboriginal & Torres Strait Islander people in Victoria and highlight practical strategies to providing effective and respectful assistance when working with Indigenous clients in financial distress. It will provide an insight into Indigenous cultures in Australia with a focus on economic and financial themes.

Upon completion of this session participants will be able to:

  • Understand the economic circumstances of Aboriginal & Torres Strait Islander people in Australia 
  • Identify financial barriers faced by Indigenous people today
  • Understand how history impacts on contemporary Aboriginal & Torres Strait Islanders 
  • Discuss practical strategies when working with Aboriginal & Torres Strait Islander people 

This session will be delivered by AJ Williams-Tchen. He is of Wirdajuri / Wotjobulak background and has delivered over 600 cultural workshops across a broad range of sectors. He is a qualified nurse, youth worker, social worker and counsellor and has over 27 years’ experience in the health & community service sector.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

 

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Legal updates

Wednesday 27 Mar 2019

1:00pm - 4:00pm

Legal updates

PRESENTED BY: Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Various

CATEGORY: Technical

LEVEL: 2

CPD POINTS: 3

Course Description

Find out about the latest changes and upcoming possibilities for changes to the law. In this session, we will be focusing on the Royal Commission and learning about problems with funeral insurance faced by Aboriginal communities.

On successful completion of this session participants will be able to:

  • Work effectively within the changed laws
  • Understand the implications those changes to the law will have or could have

This session will include a presentation followed by Q&A as well as group discussions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Consumer Law e-Learning

Monday 01 Apr 2019

Anytime

Consumer Law e-Learning

PRESENTED BY: Consumer Action Law Centre

LOCATION: Online

CPD CORE TOPICS: Consumer Law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 2

Course Description

Learn the basics of consumer law and help your clients with complaints about faulty goods and poor services; misleading and deceptive conduct; unconscionable conduct; and door to door sales. In this course, you will learn about:

 

  • What can you do when your client is stuck with debt for a faulty product or receives substandard service?
  • What are unfair contract terms?
  • What is misleading and deceptive conduct? What is unconscionable conduct?
  • What steps can you take to help a client enforce their rights?
  • Spotting consumer law issues in the context of financial counselling casework

 

This session is designed as an e-learning and can be completed in your own time. It will be available from the 1st of April 2019. Please register to receive further communication, including sign-in instructions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Centrelink DSP and Debts Forum (Statewide Network meeting)

Tuesday 09 Apr 2019

9:30AM - 4:00PM

Centrelink DSP and Debts Forum (Statewide Network meeting)

PRESENTED BY: Panelists: Peter Horbury (Social Security Rights Victoria); John Berrill – Principal Solicitor (Berrill & Watson); Graham Wells – Senior Lawyer (Victoria Legal Aid) Len Jaffit – Senior Technical Specialist, Social Security Law (Victoria Legal Aid); Tom Danskin – Centrelink Engagement Team Worker (Centrelink); Jack Intziadis – Financial Information Services Officer, (Centrelink) (TBC)

LOCATION: ANZ Centre, Core C Conference Suite, Upper Ground Floor, 833 Collins Street, Docklands

CPD CORE TOPICS: Centrelink

CATEGORY: Skills

LEVEL: 2

CPD POINTS: 3

Hear from experts on the Disability Support Pension (DSP) what you need to know in order to assist your clients. Learn to identify clients that might qualify for the DSP and how to support them through the application process. A step by step guide will be provided, which will include relevant forms, specific language required to complete these forms successfully, timeframes that apply and the appeals process.

This three hour session will be facilitated through a panel of experts and will include Q&A from the audience.

Upon completion of this workshop, participants will be able to:

  • Identify people that might qualify for DSP
  • Support clients through the process of applying for DSP
  • Work with the DSP toolkit
  • Provide advice to their clients regarding relevant timeframes around the DSP
  • Understand how to appeal an unsuccessful DSP application outcome.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics .

 

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Telephone Counselling Skills

Wednesday 10 Apr 2019

9:30am - 4:30pm

Telephone Counselling Skills

PRESENTED BY: Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre

LOCATION: Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000

CPD CORE TOPICS: Telephone skills

CATEGORY: Technical, Skills, Ethics

LEVEL: 2

CPD POINTS: 6

Course Description

The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework and strategies to work effectively in providing assistance to clients over the phone.

 

Participants will learn:

 

  • The skills necessary for phone casework
  • How to identify the different stages of a call and how to build the client relationship at each stage
  • Strategies for managing challenging calls
  • Strategies for self-care and reflective practice


Presenter:
Preethi Vergis is a Training and Outreach Manager from Consumer Action Law Centre

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Bankruptcy know-how

Wednesday 01 May 2019

9:30am - 12:00pm

Bankruptcy know-how

PRESENTED BY: TBC

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Bankruptcy

CATEGORY: Technical, Skills

LEVEL: 2

CPD POINTS: 3

Course Description

Financial counsellors assist people who are either bankrupt or considering bankruptcy all of the time. This session will provide an opportunity to update or refresh knowledge of bankruptcy, and explore the handling of complex bankruptcy issues involving tax, superannuation and small business issues. This session endeavours to provide you with plenty of opportunities for practical application of your skills and includes interactive exercises.

We encourage all participants to complete the Bankruptcy e-Learning module prior to attending this training, particularly if you have limited experience supporting clients through the bankruptcy process.

The session is grounded in practical casework scenarios. On successful completion of this session participants will learn:

  • The process that creditors must use to bankrupt someone
  • The process that debtors use to bankrupt on their debts
  • The consequences of bankruptcy
  • The difference between bankruptcy and Debt Agreements
  • Some tips and tricks and things to be aware of when assisting someone with completing their statement of affairs when client chose bankruptcy as an option

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Bankruptcy and gambling

Wednesday 01 May 2019

1:00pm - 4:00pm

Bankruptcy and gambling

PRESENTED BY: TBC

LOCATION: Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne

CPD CORE TOPICS: Gambling related harm; Bankruptcy

CATEGORY: Technical, Skills

LEVEL: 3

CPD POINTS: 3

Course Description

Financial counsellors assist people who are either bankrupt or considering bankruptcy all of the time. This level 3 session will focus specifically on issues around bankruptcy and gambling harm. We will be looking at a couple of different scenarios including partnerships where there is a house at risk.

The session is grounded in practical casework scenarios. On successful completion of this session participants will learn:

  • The consequences of disclosing problem gambling in the bankruptcy process;
  • The impact a bankruptcy has on a shared asset
  • Some tips and tricks and things to be aware of when it comes to advising someone about bankruptcy

Please note, this is a level 3 session, specifically designed for financial counsellors with extensive casework experience, you will be asked to complete a survey about the issues you see with your clients prior to attending the session.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Credit Law e-Learning

Friday 03 May 2019

Anytime

Credit Law e-Learning

PRESENTED BY: Consumer Action Law Centre

LOCATION: Online

CPD CORE TOPICS: Credit law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 2

Course Description

Learn the basics of credit law to help you negotiate with credit providers who have breached the law. In this course, you will learn about:

  • When to claim hardship and when to claim a breach of responsible lending laws
  • Credit cards
  • Payday loans
  • Consumer leases for household goods and vehicles
  • Going beyond waivers and seeking compensation on behalf of clients

 

 

This session is designed as an e-learning and can be completed in your own time. It will be available from the 3rd of May. Please register to receive further communication, including sign-in instructions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Case notes and case files – a practical guide

Monday 06 May 2019

9:30am - 12:30pm

Case notes and case files – a practical guide

PRESENTED BY: TBC

LOCATION: TBC

CPD CORE TOPICS: Case notes

CATEGORY: Skills

LEVEL: 1

CPD POINTS: 3

Course Description

Case notes must reflect an accurate and timely record of client engagement, events and key activities undertaken during advocacy; case notes must be clear and objective. What happens if case notes get subpoenaed and what information will they be looking for? Arm yourself with the best tools for effective and accurate communication.

This is a level 1 session, designed for new graduates and Financial Counsellors early in their career.

Upon successful completion of this session participants will be able to:

  • Understand relevant professional and legal obligations
  • Follow ‘best practice’ guidelines when writing case notes and compiling case files
  • Utilize the SOAP case note format
  • Understand how case notes can impact in areas such as family law, fraud etc.
  • Consider ways to improve their communication skills to achieve better outcomes for clients

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Motivational Interviewing - Asking the right Questions

Tuesday 14 May 2019

9:30am - 1:00pm

Motivational Interviewing - Asking the right Questions

PRESENTED BY: Stavroula Zandes, Health and Wellbeing Consultants

LOCATION: Curate Space, Level 6, 306 Little Collins Street (via The Causeway), Melbourne

CPD CORE TOPICS: Counselling skills

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

Do you work with clients who struggle to make changes? Motivational Interviewing is a unique process that explores and resolves resistance, and through motivational processes focuses on facilitating change amongst your clients. This client-centred counselling approach can positively assist your clients towards behaviour change. This workshop is designed to take your Motivational Interviewing practice to the next level

 

On successful completion of this session participants will be able to:

  • Name the Four Processes of Motivational Interviewing & demonstrate specific skills for each stage
  • Describe and demonstrate the ‘Spirit’ of MI
  • Name, demonstrate and experience the 5 essential ‘Listening Basics’
  • Identify the components of OARS: micro-skills of MI
  • Describe strategies that can assist effective, client centred provision of advice

This session will include presenter-led discussions and practical skill development training.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Debt Enforcement e-Learning

Monday 03 Jun 2019

Anytime

Debt Enforcement e-Learning

PRESENTED BY: Consumer Action Law Centre

LOCATION: Online

CPD CORE TOPICS: Credit law

CATEGORY: Technical

LEVEL: 1

CPD POINTS: 2

Course Description

Debt enforcement practices vary amongst creditors. This Level 1 session will provide an overview of different enforcement options available to creditors and how to assess the consequences to your client of not paying a debt.

 

Upon successful completing of this session, participants will be able to

 

This session is designed as an e-learning and can be completed in your own time. It will be available from the 3rd of June. Please register to receive further communication, including sign-in instructions.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

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Couples and conflict of interests (SHEPPARTON)

Tuesday 11 Jun 2019

1:00pm - 4:00pm

Couples and conflict of interests (SHEPPARTON)

PRESENTED BY: TBC

LOCATION: Primary Care Connect, 399 Wyndham Street, Shepparton

CPD CORE TOPICS: Counselling skills

CATEGORY: Skills, Ethics

LEVEL: 2

CPD POINTS: 3

Course Description

Every client you see as a financial counsellor is unique and therefore no case is identical. Each requires their own individual approach and solutions. This is the same when seeing couples. However, having a couple as your clients poses some extra challenges and therefore requires some extra thought and expertise. Conflicts of interest may become apparent. Another theme that you may identify is family violence, in particular economic abuse. How do you approach this topic with both victim and perpetrator as your client or even in the room?

This training will provide some expert thoughts and insight on best practices when working with couples and facilitate a discussion around ethical boundaries. It will also give some practical advice on how to prepare for working with a couple and look at identifying when referral to others services is appropriate.

The session is grounded in practical casework scenarios. On successful completion of this session participants will be able to:

  • Describe key techniques in managing couples as clients
  • Identify potential conflicts that may arise with a couple as clients, and options for managing conflicts
  • Manage family violence risks in their practice arising from assisting couples
  • Describe the ethical boundaries around couple client work

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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Mortgage Stress

Thursday 13 Jun 2019

1:00pm - 4:00pm

Mortgage Stress

PRESENTED BY: Consumer Action Law Centre

LOCATION: Southern Metro Network meeting (Venue TBC)

CPD CORE TOPICS: Mortgage stress

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

Course Description

Mortgage stress is an ongoing issue which the sector continues to see. Are you equipped with the appropriate skills and knowledge to identify the best interventions to put in place at which time? In this session, you will learn about how you can help your clients who are facing mortgage stress through:

  • Negotiating with creditors where a home is at risk
  • Consumer rights in relation to lending and financial products relevant to clients in mortgage stress
  • Arguing a responsible lending claim through the Ombudsman (Australian Financial Complaints Authority)
  • Understanding the clients options when enforcement proceedings have been issued against the home

Please note: As this is a Level 3 session, specifically designed for financial counsellors with extensive casework experience, you will be asked to complete a survey about the issues you see with your clients prior to attending the session.

This session will be facilitated by one of the experienced lawyers at Consumer Action Law Centre and will include presenter-led and group discussion based on actual scenarios.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session.We thank you for your commitment to our Code of Ethics.

 

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Professional Supervision: Refresh and reflect

Wednesday 26 Jun 2019

9:30am - 12:30pm

Professional Supervision: Refresh and reflect

PRESENTED BY: FCRC (TBC)

LOCATION: Curate Space, Level 6, 306 Little Collins Street (via The Causeway), Melbourne

CPD CORE TOPICS: Supervision

CATEGORY: Technical, Skills, Ethics

LEVEL: 3

CPD POINTS: 3

Course Description

Professional supervision is an essential component of building professional development into financial counselling through providing structured professional support and mentoring to financial counsellors. This session is to refresh your understanding of professional supervision concepts, share & discuss your challenges and stay up to date with new concepts regarding professional supervision. It will enable supervisors to learn from each other and develop a deeper understanding of what constitutes good practice in professional supervision.

It also serves as the final step to becoming a professional supervisor for those who recently participated in the two-day Delta Centre training. Details of professional supervision training required by FCRC can be found on The Delta Centre website.

Upon successful completion of this session participants will have:

  • Consolidated or refreshed their understanding of the role of professional supervision
  • Explored new ways of working with financial counsellors to develop their professionalism and capacity
  • Further developed their expertise in identifying challenges related to professional supervision
  • Developed strategies to assist supervisees to recognise and address challenges
  • Explored aspects of adult learning that you can build into the professional supervision framework that will assist the supervisee to further develop their capacity
  • Consolidated or refreshed their understanding of contracting, and other aspects of professional supervision.

 

 

This session will include presenter-led and group discussion components.

To satisfy your professional obligations - and to be awarded points for attendance - you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

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