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Calendar of Events Calendar of Events

View information on all upcoming FCRC and related events.

Calendar of Events

View information on all upcoming FCRC and related events.

To view an event, simply click on it to display the details.

Calendar of Events

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CPD
Network meeting
Board meeting
Conference
Agency Managers meeting
Working Group

Wednesday 24 Oct 2018

9:30AM

Gambling Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 30 Oct 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Thursday 08 Nov 2018

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION TBC

Tuesday 13 Nov 2018

11:00AM - 1:00PM

ESC Training

PRESENTED BY Sarah McDowell, Director for Energy, Essential Services Commission
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
CPD Core Topics: Hardship Systems
Category: Technical
LEVEL 1
CPD POINT 3

Learn about new rules contained within the Energy Retail Code which will come into effect from 1 January 2019. Minimum standards for how energy companies treat customers who are in, or who might be facing payment difficulty are outlined within this new Energy Code and Payment Difficulties Framework.

Tuesday 13 Nov 2018

2:00PM - 4:00PM

AFCA Introduction

PRESENTED BY Melanie Hallam, AFCA; Consumer Action Law Centre
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
CPD Core Topics: Ombudsman schemes
Category: Technical, Skills
LEVEL 2
CPD POINT 3

The Australian Financial Complaints Authority (AFCA) is the new external dispute resolution (EDR) scheme for financial service providers. From 1 November 2018 AFCA will start accepting complaints, replacing the Financial Ombudsman Service (FOS); the Credit & Investments Ombudsman (CIO); and the Superannuation Complaints Tribunal. This course will provide an overview of AFCA and its terms of reference and provide tips and tricks on running an EDR complaint through AFCA.

Tuesday 13 Nov 2018

11:00AM - 12:30PM

Utilities Working Group

LOCATION FCRC, Level 6, 179 Queen Street, Melbourne

Wednesday 14 Nov 2018

10:00AM - 12:00PM

Family Violence Professional Supervision & Network meeting

LOCATION FCRC, Level 6, 179 Queen Street, Melbourne

Thursday 15 Nov 2018

10:00AM - 12:00PM

Agency Managers meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Thursday 15 Nov 2018

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION TBC

Tuesday 20 Nov 2018

1:00pm - 3:00pm

Credit card reforms BENALLA

PRESENTED BY Consumer Action Law Centre
LOCATION Hume Network meeting, Benalla
CPD Core Topics: Consumer Credit Law
Category: Technical
LEVEL 2
CPD POINT 3

Credit cards are given special treatment under the National Consumer Credit Protection Act. Furthermore new responsible lending laws that apply specifically to credit cards are rolling out between July 2018 and January 2019. Financial counsellors and consumer advocates see many people who have been given credit cards that cause significant financial hardship. These new laws will provide important protections to your clients.

Tuesday 20 Nov 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 20 Nov 2018

10:30AM - 3:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Thursday 22 Nov 2018

2:00PM - 4:00PM

Centrelink Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 27 Nov 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Thursday 29 Nov 2018

9:30AM - 4:30PM

Specialist and Senior Practitioners Masterclass: Family Violence Training

PRESENTED BY Women's Legal Service Victoria and WIRE Women's Information
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
CPD Core Topics: Family Violence
Category: Technical
LEVEL 3
CPD POINT 3

This Masterclass is specifically designed for specialist Family Violence Financial Counsellors in Victoria and those senior practitioners that hold a leadership or supervisory role, or work regularly with clients who have experienced family violence and/or economic abuse.

Friday 30 Nov 2018

9:30AM - 4:30PM

Telephone Counselling

PRESENTED BY Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
CPD Core Topics: Telephone skills
Category: Technical, Skills, Ethics
LEVEL 2
CPD POINT 6

Telephone Counselling Skills and assisting clients over the remotely is often a big part of the financial counsellor’s role. This session will provide participants with a framework and strategies to work effectively in providing advice to clients over the phone.

Tuesday 04 Dec 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Monday 10 Dec 2018

TBC

Statewide Network meeting

LOCATION TBC

Wednesday 12 Dec 2018

9:15AM

Infringements Working Group

LOCATION TBC