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Calendar of Events Calendar of Events

View information on all upcoming FCRC and related events.

Calendar of Events

View information on all upcoming FCRC and related events.

To view an event, simply click on it to display the details.

New CPD training dates are released on 1 June and 1 December each year.

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CPD
Network meeting
Board meeting
Conference
Agency Managers meeting
Working Group

Tuesday 10 Dec 2019

10:00am - 1:00pm

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Wednesday 11 Dec 2019

9:15AM - 11:15AM

Infringements Working Group

LOCATION Norton Rose Fulbright, Level 15, RACV Tower, 485 Bourke Street, Melbourne

Thursday 30 Jan 2020

10:00AM - 12:00PM

FV Network meeting

LOCATION FCRC, Level 6, 179 Queen Street, Melbourne

Monday 03 Feb 2020

9:30AM - 12:30PM

ADVANCED SESSION

Professional Supervision: Keeping it fresh

PRESENTED BY Donna Letchford
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne
CPD CORE TOPICS: Supervision
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

Professional supervision is an essential component of building professional development into financial counselling through providing structured professional support and mentoring to financial counsellors. This session is to refresh your understanding of professional supervision concepts, share & discuss your challenges and stay up to date with new concepts regarding professional supervision. It will enable supervisors to learn from each other and develop a deeper understanding of what constitutes good practice in professional supervision.

Monday 03 Feb 2020

1:30PM - 4:00PM

OPEN SESSION

Insurance Complaints

PRESENTED BY Consumer Action Law Centre
LOCATION Queen Victoria Women's Centre, 210 Lonsdale Street, Melbourne
CPD CORE TOPICS: Insurance
CPD POINTS 3
CATEGORY: Technical, Skills

This session will be focusing on insurance complaints matters. You will find out when you are entitled to ask for a refund and will also learn how to go about doing this. Furthermore, this session will also look at claims issues and provide you with the tools required to dispute a claim that was declined or delayed as well as other complications.

Monday 10 Feb 2020

9:30AM - 1:30PM

SESSION FOR CAV FUNDED FCs ONLY

Family Violence Information Sharing for Financial Counsellors

PRESENTED BY Women's Legal Service Victoria
LOCATION City of Melbourne Bowls Club, Flagstaff Gardens, Dudley Street, Melbourne
CPD CORE TOPICS: Family Violence
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Tuesday 11 Feb 2020

9:30AM - 1:30PM

SESSION FOR CAV FUNDED FCs ONLY

Family Violence Information Sharing for Financial Counsellors

PRESENTED BY Women's Legal Service Victoria
LOCATION Multicultural Hub, 506 Elizabeth Street, Melbourne
CPD CORE TOPICS: Family Violence
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Thursday 13 Feb 2020

9:30AM - 12:00PM

Southern Regional Network Meeting

LOCATION Better Place Cheltenham, Level 1/ 16 Park Road, Cheltenham

Tuesday 18 Feb 2020

10:00AM - 2:15PM

SESSION FOR CAV FUNDED FCs ONLY

Family Violence Information Sharing for Financial Counsellors (BENALLA)

PRESENTED BY Women's Legal Service Victoria
LOCATION Benalla Performing Arts & Cultural Centre, 57 Samaria Road, Benalla
CPD CORE TOPICS: Family Violence
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Tuesday 18 Feb 2020

10:00AM - 4:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Wednesday 19 Feb 2020

9:30AM - 12:30PM

OPEN SESSION

Managing difficult client behaviours

PRESENTED BY Sophie Lea
LOCATION Victorian Responsible Gambling Foundation, 14-20 Blackwood Street, North Melbourne
CPD CORE TOPICS: Case work
CPD POINTS 3
CATEGORY: Ethics, Skills

This session will teach effective ways of dealing with those types of behaviours. Learn how to control the client conversation and manage big emotions and also come to understand some of the underlying issues of these behaviours in this interactive and action-based training. You will also get a chance to become familiar with a model for building rapport quickly, counselling micro skills and solution focused practice before going on practicing your new skills through some case study work.

Thursday 20 Feb 2020

10:00AM - 1:30PM

OPEN SESSION

Challenging Centrelink Decisions – Practical skills and knowledge (GEELONG)

PRESENTED BY Bryn Overend, SSRV
LOCATION Diversitat Geelong (TBC)
CPD CORE TOPICS: Centrelink
CPD POINTS 3
CATEGORY: Technical, Skills

For many Australians, access to Centrelink payments is essential for their basic financial survival and wellbeing. This course is designed to provide attendees with the practical skills and tools necessary to assist clients who disagree with a Centrelink decision, including navigating the Centrelink appeals process (in particular for Disability Support Pension applicants) and assisting those who have had debts raised against them for alleged overpayments. This session is designed to incorporate and complement existing knowledge of attendees and will be interactive and dynamic, with a focus on the application of technical knowledge and skills in a practical setting. It also aims at bringing social security experts and financial counsellors together in order to provide better outcomes for clients.

Wednesday 19 Feb 2020

1:30PM - 4:30PM

OPEN SESSION

New Guardianship and Administration Act: Panel Session

PRESENTED BY Suman Joshi, State Trustees Hilda Quiroga, Office of the Public Advocate Rodney Page, VCAT
LOCATION Victorian Responsible Gambling Foundation, 14-20 Blackwood Street, North Melbourne
CPD CORE TOPICS: Administration orders
CPD POINTS 3
CATEGORY: Skills, Technical

Hear from the Office of the Public Advocate, State Trustees and VCAT on the changes to the Guardianship and Administration Act. What are the implications for FCs? How will State Trustees implement these changes? Learn more broadly about power of attorney, administration orders – how to get one and how to get it revoked as well as State Trustees practices and their responsibilities versus the client who is under administration.

This session will be facilitated by a panel of experts followed by a Q&A session.

Thursday 20 Feb 2020

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION Diversitat Geelong (TBC)

Wednesday 26 Feb 2020

10:00AM - 2:15PM

SESSION FOR CAV FUNDED FCs ONLY

Family Violence Information Sharing for Financial Counsellors (MORWELL)

PRESENTED BY Women's Legal Service Victoria
LOCATION Farnham Court Motel, 26 -30 Princes Drive, Morwell
CPD CORE TOPICS: Family Violence
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Wednesday 11 Mar 2020

9:30AM - 1:30PM

SESSION FOR CAV FUNDED FCs ONLY

Family Violence Information Sharing for Financial Counsellors

PRESENTED BY Women's Legal Service Victoria
LOCATION City of Melbourne Bowls Club, Flagstaff Gardens, Dudley Street, Melbourne
CPD CORE TOPICS: Family Violence
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Wednesday 11 Mar 2020

2:00PM - 4:00PM (+ pre-session learning activities)

ADVANCED SESSION

Masterclass: Consumer Law

PRESENTED BY Consumer Action Law Centre
LOCATION City of Melbourne Bowls Club, Flagstaff Gardens, Dudley Street, Melbourne
CPD CORE TOPICS: Consumer Law
CPD POINTS 3
CATEGORY: Technical, Skills

This Masterclass is for financial counsellors with more than four years of experience who would like an opportunity to workshop strategies and approaches for dealing with complex consumer law issues.

Wednesday 18 Mar 2020

THURSDAY 19 MAR: 9:30AM - 4:30PM

BEGINNER SESSION

Graduate Year – Delivery Block 'Double' – 2-day delivery

PRESENTED BY Various
LOCATION Queen Victoria Women's Centre , Courtyard room, 210 Lonsdale Street, Melbourne
CPD CORE TOPICS: Supervision
CPD POINTS 10
CATEGORY: Skills, Ethics

In this two-day training you will get a chance to go through case studies, ask all your questions, build networks with your peer group. The content will cover credit law, consumer law, our code of ethics and what it requires of us, case notes, letter writing and negotiating skills as well as core case work skills such as managing the conversation and motivational interviewing. We will keep the content delivery to a minimum This training is designed to provide you with a platform for questions, case studies and practical exercises.

Thursday 19 Mar 2020

9:00am - 11:30am

Eastern Region Network meeting

LOCATION EACH (Building B), 46 Warrandyte Road, Ringwood

Thursday 19 Mar 2020

9:30AM - 4:30PM

Graduate Workshop (Day 2)

LOCATION Queen Victoria Women's Centre , Courtyard room, 210 Lonsdale Street, Melbourne

Tuesday 24 Mar 2020

WEDNESDAY 25 MAR: 9:30AM - 4:30PM

OPEN SESSION

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY Women’s Legal Service Victoria and WIRE Women’s Information
LOCATION St. Michaels Church Administration, Level 1 Waratah Room, 120 Collins Street (at rear of church), Melbourne
CPD CORE TOPICS: Family Violence
CPD POINTS 10
CATEGORY: Technical, Skills, Ethics

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

Wednesday 25 Mar 2020

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit (Day 2)

LOCATION St. Michaels Church Administration, Level 1 Waratah Room, 120 Collins Street (at rear of church), Melbourne

Thursday 26 Mar 2020

9:30AM - 1:30PM

SESSION FOR CAV FUNDED FCs ONLY

Family Violence Information Sharing for Financial Counsellors

PRESENTED BY Women's Legal Service Victoria
LOCATION City of Melbourne Bowls Club, Flagstaff Gardens Dudley Street Melbourne
CPD CORE TOPICS: Family Violence
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Thursday 02 Apr 2020

10:00AM - 12:00PM

FV Network meeting

LOCATION FCRC, Level 6, 179 Queen Street, Melbourne

Thursday 16 Apr 2020

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION Venue TBC

Tuesday 28 Apr 2020

9:30AM - 12:30PM

OPEN SESSION

Gambler's Help FC Forum

PRESENTED BY Annette Devereaux, Bethany Gambler's Help Services
LOCATION Victorian Responsible Gambling Foundation, 14-20 Blackwood Street, North Melbourne
CPD CORE TOPICS: Gambling harm
CPD POINTS 3
CATEGORY: Skills

Advocating for clients affected by gambling harm: How do you negotiate most effectively with creditors? What has worked for you in the past? Do you mention the gambling harm or not when speaking with creditors? How do you cope on a personal level with failing payment arrangements and how do you gauge your own work as being effective? Share your tips and tricks and learn from others in the field.

Tuesday 05 May 2020

10:00AM - 11:30AM

OPEN SESSION

Gambling and Addiction: Criminal Activities and Fraud - WEBINAR

PRESENTED BY Jody Rollason, Principal Solicitor, Wesley Community Legal Service
LOCATION Online
CPD CORE TOPICS: Criminal law
CPD POINTS 2
CATEGORY: Technical, Skills, Ethics

As an FC you might come across clients that have committed fraud or other criminal activities. Whether the client has already been charged or they have just confessed to you, during this session you will learn how to best respond to and support your client. Are you wondering if there are any obligations for mandatory reporting or if there are any relevant statutory limitations periods for your client? Be able to provide adequate advice and learn what you can do as an FC to help your client in mitigating the impact of the charges.

Tuesday 05 May 2020

10:00AM - 4:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Tuesday 12 May 2020

2:00PM - 4:00PM

OPEN SESSION

Money Worries - Emotional Resilience

PRESENTED BY FCRC
LOCATION Curate Space, Level 6, 306 Little Collins Street (entry via The Causeway), Melbourne
CPD CORE TOPICS: Counselling skills
CPD POINTS 3
CATEGORY: Skills

This session is based on a resource developed by the UK Leeds University business school and now adapted for Financial Counsellors in Victoria called Money Worries and how to beat them. The booklet was designed to empower financial counsellors in supporting their clients to develop stronger emotional resilience. This session will introduce the resource and its content and provide opportunity to further develop your counselling skills. The focus of this training will be on supporting clients with feelings of shame, guilt and embarrassment.

Tuesday 12 May 2020

10:00AM - 1:00PM

OPEN SESSION

Working with Refugees and Asylum Seekers

PRESENTED BY TBC
LOCATION Curate Space, Level 6, 306 Little Collins Street (entry via The Causeway), Melbourne
CPD CORE TOPICS: Immigration
CPD POINTS 3
CATEGORY: Skills

Is there a difference when we speak about refugees and asylum seekers and what assistance is available to both of those groups? What does their status mean, and will they be able to become residents? Are there any social security entitlements that can be accessed or emergency relief? What organisations are working in this space and provide support? What type of support is available? Learn about residency status and what a refugee lawyer does.

Friday 29 May 2020

10:00AM - 11:30AM

OPEN SESSION

Credit reporting - WEBINAR

PRESENTED BY Consumer Action Law Centre
LOCATION Online
CPD CORE TOPICS: Credit reporting
CPD POINTS 2
CATEGORY: Technical, Skills

Join us for this live webinar focusing on the credit reporting system. Learn about who can make a listing on a credit report, how to access a free credit report and how to check for mistakes. We will also be looking at recent developments that have been made to credit reporting and upcoming changes to credit reporting, particularly in relation to comprehensive credit reporting, and what these changes will mean for your clients.

Monday 01 Jun 2020

10:00AM - 12:00PM

FV Network meeting

LOCATION

Wednesday 03 Jun 2020

9:30AM - 12:30PM

OPEN SESSION

Ethical Boundaries

PRESENTED BY Lisa Garlick, Cheryl Buttigieg
LOCATION City of Melbourne Bowls Club, Flagstaff Gardens, Dudley Street, Melbourne
CPD CORE TOPICS: Ethics
CPD POINTS 3
CATEGORY: Ethics

Our code of ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? We are looking at ethical dilemmas analyse what is required of us by our code of ethics and what does that mean in real life scenarios? We will identify conflicts of interest and how to navigate them. Join us in this interactive ethical discussion.

Wednesday 03 Jun 2020

1:30PM - 4:00PM

OPEN SESSION

Responsible lending

PRESENTED BY Consumer Action Law Centre
LOCATION City of Melbourne Bowls Club, Flagstaff Gardens, Dudley Street, Melbourne
CPD CORE TOPICS: Responsible lending
CPD POINTS 3
CATEGORY: Technical, Skills

This session will be focusing on how to make a complaint to AFCA when dealing with responsible lending issues. Participants will learn about the outcomes they can get for their clients by making a complaint, and how to go about doing so.

Thursday 04 Jun 2020

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION Salvation Army Ballarat, 102 Eureka St, Ballarat

Thursday 11 Jun 2020

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION Venue TBC

Thursday 11 Jun 2020

9:30AM - 12:30PM

OPEN SESSION

Working with Refugees and Asylum Seekers (CRANBOURNE)

PRESENTED BY TBC
LOCATION Cranbourne
CPD CORE TOPICS: Immigration
CPD POINTS 3
CATEGORY: Skills

Is there a difference when we speak about refugees and asylum seekers and what assistance is available to both of those groups? What does their status mean, and will they be able to become residents? Are there any social security entitlements that can be accessed or emergency relief? What organisations are working in this space and provide support? What type of support is available? Learn about residency status and what a refugee lawyer does.

Monday 15 Jun 2020

TUESDAY 16 JUN: 9:30AM - 4:30PM

OPEN SESSION

Elder Abuse - 2-day intensive training

PRESENTED BY Bernadette Pasco
LOCATION City of Melbourne Bowls Club, Flagstaff Gardens, Dudley Street, Melbourne
CPD CORE TOPICS: Elder Abuse
CPD POINTS 10
CATEGORY: Skills, Ethics

Financial counsellors are a key part of the elder abuse prevention puzzle. The opportunity is now to develop specialist understanding and become a key professional to identify financial and other Elder Abuse and its prevention.

Tuesday 16 Jun 2020

9:30AM - 4:30PM

Elder Abuse (Day 2)

LOCATION City of Melbourne Bowls Club, Flagstaff Gardens, Dudley Street, Melbourne

Wednesday 17 Jun 2020

9:30AM - 1:00PM

OPEN SESSION

Online gambling and consumer protections

PRESENTED BY Lauren Levin, FCA
LOCATION Victorian Responsible Gambling Foundation, 14-20 Blackwood Street, North Melbourne
CPD CORE TOPICS: Online gambling
CPD POINTS 3
CATEGORY: Technical, Skills

A whole lot has changed in the gambling space. There is the newly signed national Online Gambling Consumer Protection Framework. How do you use it? How do you run a gambling complaint case?

Thursday 25 Jun 2020

10:00AM - 2:30PM

OPEN SESSION

Telephone Counselling Skills (GIPPSLAND)

PRESENTED BY Consumer Action Law Centre
LOCATION Gippsland
CPD CORE TOPICS: Telephone skills
CPD POINTS 3
CATEGORY: Technical, Skills, Ethics

The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework to work effectively in providing assistance to clients over the phone and will involve a facilitated discussion between participants on effective strategies for managing challenging calls.

Thursday 02 Jul 2020

9:00AM - 11:30AM

Eastern Region Network meeting

LOCATION EACH (Building B), 46 Warrandyte Road, Ringwood

Thursday 13 Aug 2020

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION Venue TBC

Tuesday 18 Aug 2020

10:00AM - 4:00PM

Hume Regional Network meeting

LOCATION

Thursday 20 Aug 2020

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION Anglicare Bendigo, 10 Mundy Street, Bendigo

Thursday 19 Nov 2020

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION Venue TBC

Thursday 19 Nov 2020

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION CAFS Ballarat, 115 Lydiard Street North, Ballarat

Tuesday 24 Nov 2020

10:00AM - 4:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Thursday 26 Nov 2020

9:00AM - 11:30AM

Eastern Region Network meeting

LOCATION EACH (Building B), 46 Warrandyte Road, Ringwood