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Monday 30 Apr 2018
9:30am – 12:30pm
Develop your capacity to manage client interaction and focus to achieve the best financial outcomes. Learn skills for prompt and effective decision making to get to the heart of your client's story
Monday 30 Apr 2018
1:30pm – 4:30pm
Consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright - Learn the difference between a pledge, a loan and a lease and how to best advocate for your client
Monday 07 May 2018
TUESDAY 8 MAY: 9:30AM - 4:30PM
This foundation level session covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.
Wednesday 09 May 2018
9:30AM - 4:30PM
The advanced session builds on and provides expert training for all specialist Family Violence financial counsellors and financial counsellors who wish to deepen their knowledge.
Friday 11 May 2018
1:00PM - 3:00PM
Learn how to manage complications which arise in situations where a client you represent means conflict - whether within your agency, or from another agency.
Tuesday 22 May 2018
10:00AM - 1:00PM
Tuesday 22 May 2018
1:00PM - 3:00PM
Develop your capacity to manage client interaction and focus to achieve the best financial outcomes. Learn skills for prompt and effective decision making to get to the heart of your client's story.
Thursday 31 May 2018
1:00pm – 4:00pm
Consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright - Learn the difference between a pledge, a loan and a lease and how to best advocate for your client
Thursday 31 May 2018
10:00AM - 12:00PM
Friday 01 Jun 2018
9:30 am – 4:30 pm
Telephone Counselling Skills and assisting clients over the remotely is often a big part of the financial counsellor’s role. This session will provide participants with a framework and strategies to work effectively in providing advice to clients over the phone.
Tuesday 05 Jun 2018
1:00am - 4:00pm
How do you effectively support clients with complex needs and implement meaningful long term change?
Wednesday 06 Jun 2018
9:30am-12:30pm
How do you effectively support clients with complex needs and implement meaningful long term change?
Wednesday 06 Jun 2018
10:30AM - 3:00PM
Tuesday 05 Jun 2018
TBC
Wednesday 06 Jun 2018
1:30pm – 4:30pm
Consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright - Learn the difference between a pledge, a loan and a lease and how to best advocate for your client
Thursday 07 Jun 2018
10:00am-1:00pm
How do you effectively support clients with complex needs and implement meaningful long term change?
Thursday 14 Jun 2018
9:30AM - 12:00PM
Monday 18 Jun 2018
10:00AM - 3:00PM
Tuesday 19 Jun 2018
10:00AM - 1:00PM
Tuesday 19 Jun 2018
2:00PM
Thursday 21 Jun 2018
10:00am – 1:00pm
Learn how to manage complications which arise in situations where a client you represent means conflict - whether within your agency, or from another agency
Tuesday 17 Jul 2018
10:00AM - 1:00PM
Thursday 19 Jul 2018
10:00AM - 12:00PM
Tuesday 07 Aug 2018
TBC
Wednesday 08 Aug 2018
10:00AM - 12:00PM
Thursday 09 Aug 2018
9:30AM - 12:00PM
Tuesday 21 Aug 2018
10:00AM - 1:00PM
Tuesday 21 Aug 2018
10:30AM - 3:00PM
Tuesday 21 Aug 2018
2:00PM
Tuesday 18 Sep 2018
10:00AM - 1:00PM
Wednesday 19 Sep 2018
10:00AM - 3:00PM
Thursday 15 Nov 2018
10:00AM - 12:00PM
Tuesday 30 Oct 2018
2:00PM
Thursday 08 Nov 2018
9:30AM - 12:00PM
Thursday 15 Nov 2018
10:00AM - 12:00PM
Tuesday 20 Nov 2018
10:00AM - 1:00PM
Tuesday 20 Nov 2018
10:30AM - 3:00PM
Tuesday 27 Nov 2018
2:00PM
Tuesday 04 Dec 2018
10:00AM - 1:00PM
Monday 10 Dec 2018
TBC
Wednesday 20 Jun 2018
9:30AM
Wednesday 22 Aug 2018
9:30AM
Wednesday 24 Oct 2018
9:30AM
Wednesday 20 Jun 2018
9:15AM
Wednesday 20 Jun 2018
9:15AM
Wednesday 15 Aug 2018
9:15AM
Wednesday 17 Oct 2018
9:15AM
Wednesday 12 Dec 2018
9:15AM
Wednesday 27 Jun 2018
1:00PM - 4:00PM
This session is to consolidate your learning about professional supervision and is the final step to becoming a professional supervisor. Participants must complete the two-day Delta Centre training before undertaking this session.