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Calendar of Events Calendar of Events

View information on all upcoming FCRC and related events.

Calendar of Events

View information on all upcoming FCRC and related events.

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Calendar of Events

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CPD
Network meeting
Board meeting
Conference
Agency Managers meeting
Working Group

Tuesday 28 Aug 2018

10:30AM - 3:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Wednesday 22 Aug 2018

9:30AM

Gambling Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Thursday 30 Aug 2018

10:00AM - 12:00PM

Family Violence Supervision and Network Meeting

LOCATION FCRC, Level 6, 179 Queent Street, Melbourne

Monday 03 Sep 2018

10:00AM - 12:00PM

Self-managed super funds and gambling

PRESENTED BY Susan Orchard, Financial Counsellor
LOCATION Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne
CPD Core Topics: Superannuation
Category: Technical, Skills
LEVEL 3
CPD POINT 3

Clients impacted by problem gambling are often vulnerable to scams and speculation. These clients are more likely to take risks - Self-Managed Super Funds (SMSF) are not unusual – How do SMSF’s work? What happens when the client has their hand in the till of their own super? Who regulates this and what happens to the tax liabilities? Find out what questions you should be asking and where to refer them.

Monday 03 Sep 2018

12:30pm - 3:30pm

Client addictions

PRESENTED BY Cara Crossan, Psychologist, Caraniche; Annette Devereaux, Financial Counsellor, Bethany
LOCATION Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne
CPD Core Topics: Addictions
Category: Skills, Ethics
LEVEL 2
CPD POINT 3

Addictions impact the way financial counsellors work with clients. It is imperative that any response is within the context of an integrated team. Discover more about the specific needs of clients struggling with addiction, and the approaches of other workers to enhance client outcomes.

Wednesday 05 Sep 2018

Anytime

Bankruptcy e-Learning

PRESENTED BY Consumer Action Law Centre
LOCATION Online
CPD Core Topics: Bankruptcy
Category: Technical, Skills
LEVEL 1
CPD POINT 2

Financial counsellors assist people who are either bankrupt or considering bankruptcy all of the time. Bankruptcy can seem complex when you are starting out but understanding the basics can assist you and the people you help in navigating the bankruptcy process.

Tuesday 11 Sep 2018

11:00AM - 12:30PM

Utilities Working Group

LOCATION FCRC, Level 6, 179 Queen Street, Melbourne

Wednesday 12 Sep 2018

THURSDAY 13 SEP: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY Women's Legal Service Victoria and WIRE Women's Information
LOCATION CQ Functions, Room 201, 113-123 Queen Street, Melbourne
CPD Core Topics: Family Violence
Category: Technical, Skills, Ethics
LEVEL 2
CPD POINT 10 (over two days)

This foundation level session covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

Friday 14 Sep 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY Women's Legal Service Victoria and WIRE Women's Information
LOCATION CQ Functions, Room 201, 113-123 Queen Street, Melbourne
CPD Core Topics: Family Violence
Category: Technical
LEVEL 3
CPD POINT 5

The advanced session builds on and provides expert training for all specialist Family Violence financial counsellors and financial counsellors who wish to deepen their knowledge.

Tuesday 18 Sep 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Wednesday 19 Sep 2018

10:00AM - 3:00PM

Gippsland Regional Network meeting

LOCATION Uniting Care, Sale

Wednesday 19 Sep 2018

1:00PM - 3:00PM

New frontiers of gambling SALE

PRESENTED BY FCRC/ VRGF
LOCATION Gippsland Regional Network meeting, Uniting Care, 126 Raymond Street, Sale
CPD Core Topics: Gambling related harm
Category: Skills
LEVEL 2
CPD POINT 3

Online betting is growing rapidly- opportunities are endless and increasing. Get some insight about how you detect online gambling, recognise speculation, and know about contracts for difference. Find out what’s legal and what’s not. Recognise and explore different ways of working with clients.

Thursday 27 Sep 2018

Anytime

Insurance e-Learning

PRESENTED BY Consumer Action Law Centre
LOCATION Online
CPD Core Topics: Insurance
Category: Technical
LEVEL 1
CPD POINT 2

Learn about how you can help your clients with a range of common insurance issues including junk insurance and warranties, funeral insurance and car insurance.

Wednesday 03 Oct 2018

1:30PM - 4:00PM

Centrelink Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Wednesday 03 Oct 2018

1:30pm – 4:00pm

Couples and financial transparency

PRESENTED BY VRGF/ TBC
LOCATION Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne
CPD Core Topics: Gambling related harm; Family Violence
Category: Skills, Ethics
LEVEL 2
CPD POINT 3

Every client you see as a financial counsellor is unique and therefore no case is identical. Each requires their own individual approach and solutions. This is the same when seeing couples. However, having a couple as your clients poses some extra challenges and therefore requires some extra thought and expertise. Seeing couples could be in two different settings, seeing them together or seeing them separately. Conflicts of interest may become apparent. Another theme that you may identify is family violence, in particular economic abuse. How do you approach this topic with both victim and perpetrator as your client or even in the room?

Wednesday 17 Oct 2018

11:10AM - 1:10PM

Fear of Fines FCRC Conference 2018

PRESENTED BY Infringements Working Group; Facilitated by Garry Rothman, Financial Counsellor
LOCATION FCRC Conference, Pullman on the Park, East Melbourne
CPD Core Topics: Infringements and penalties
Category: Technical
LEVEL 2
CPD POINT 3

Fear of Fines. After this workshop you will no longer be afraid of tackling your client’s fines. Fines and accumulated fines are at the core of a lot of people’s debts. What has changed in the “fines world”? This workshop looks at identifying options, including Family Violence schemes, special circumstances and payment plans. It will outline what the timeframes are around these options and how to access them. A panel of industry experts will provide a deeper insight into these issues.

Wednesday 17 Oct 2018

9:15AM

Infringements Working Group

LOCATION TBC

Wednesday 17 Oct 2018

2:10PM - 4:10PM

The Power of Advice FCRC Conference

PRESENTED BY Panel session including Peter Gartlan, Lisa Garlick, Colin Handreck
LOCATION FCRC Conference, Pullman on the Park, East Melbourne
CPD Core Topics: Client Advice
Category: Technical, Skills, Ethics
LEVEL 2
CPD POINT 3

Financial counsellors are trained to provide their clients with information and options, and, at least in some circumstances, they provide advice. Advice giving has the potential to empower the client, but can also potentially take choices and decision making power away from the client. The distinction between providing options and giving advice is not always clear-cut.

Friday 19 Oct 2018

12:45PM - 2:45PM

Professional Supervision: Reflections on Practice FCRC Conference

PRESENTED BY Michelle Bihary, The Delta Centre
LOCATION FCRC Conference, Pullman on the Park, East Melbourne
CPD Core Topics: Supervision
Category: Technical, Skills
LEVEL 3
CPD POINT 3

Professional supervision is an essential component of building professional development into financial counselling through providing structured professional support and mentoring to financial counsellors. FCRC organised for the introduction of an initial cohort of trained professional supervisors in Victoria 2012, and new professional supervisors have been trained each year since then. However there have been limited opportunities for supervisors to share experiences or reflect on their practice as a group in a structured way following their initial training. This session aims to provide that opportunity, and enable supervisors to learn from each other about how to approach the role, and develop a deeper understanding of what constitutes good practice in professional supervision.

Wednesday 24 Oct 2018

9:30AM

Gambling Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 30 Oct 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Thursday 08 Nov 2018

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION TBC

Tuesday 13 Nov 2018

2:00PM - 4:00PM

AFCA Introduction

PRESENTED BY Melanie Hallam, AFCA; Consumer Action Law Centre
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
CPD Core Topics: Ombudsman schemes
Category: Technical, Skills
LEVEL 2
CPD POINT 3

The Australian Financial Complaints Authority (AFCA) is the new external dispute resolution (EDR) scheme for financial service providers. From 1 November 2018 AFCA will start accepting complaints, replacing the Financial Ombudsman Service (FOS); the Credit & Investments Ombudsman (CIO); and the Superannuation Complaints Tribunal. This course will provide an overview of AFCA and its terms of reference and provide tips and tricks on running an EDR complaint through AFCA.

Tuesday 13 Nov 2018

11:00AM - 12:30PM

Utilities Working Group

LOCATION FCRC, Level 6, 179 Queen Street, Melbourne

Wednesday 14 Nov 2018

10:00AM - 12:00PM

Family Violence Professional Supervision & Network meeting

LOCATION FCRC, Level 6, 179 Queen Street, Melbourne

Thursday 15 Nov 2018

10:00AM - 12:00PM

Agency Managers meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Thursday 15 Nov 2018

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION TBC

Tuesday 20 Nov 2018

1:00pm - 3:00pm

Credit card reforms BENALLA

PRESENTED BY Consumer Action Law Centre
LOCATION Hume Network meeting, Benalla
CPD Core Topics: Consumer Credit Law
Category: Technical
LEVEL 2
CPD POINT 3

Credit cards are given special treatment under the National Consumer Credit Protection Act. Furthermore new responsible lending laws that apply specifically to credit cards are rolling out between July 2018 and January 2019. Financial counsellors and consumer advocates see many people who have been given credit cards that cause significant financial hardship. These new laws will provide important protections to your clients.

Tuesday 20 Nov 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 20 Nov 2018

10:30AM - 3:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Thursday 22 Nov 2018

2:00PM - 4:00PM

Centrelink Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 27 Nov 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Thursday 29 Nov 2018

9:30AM - 4:30PM

Specialist and Senior Practitioners Masterclass: Family Violence Training

PRESENTED BY Women's Legal Service Victoria and WIRE Women's Information
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
CPD Core Topics: Family Violence
Category: Technical
LEVEL 3
CPD POINT 3

This Masterclass is specifically designed for specialist Family Violence Financial Counsellors in Victoria and those senior practitioners that hold a leadership or supervisory role, or work regularly with clients who have experienced family violence and/or economic abuse.

Friday 30 Nov 2018

9:30AM - 4:30PM

Telephone Counselling

PRESENTED BY Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
CPD Core Topics: Telephone skills
Category: Technical, Skills, Ethics
LEVEL 2
CPD POINT 6

Telephone Counselling Skills and assisting clients over the remotely is often a big part of the financial counsellor’s role. This session will provide participants with a framework and strategies to work effectively in providing advice to clients over the phone.

Tuesday 04 Dec 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Monday 10 Dec 2018

TBC

Statewide Network meeting

LOCATION TBC

Wednesday 12 Dec 2018

9:15AM

Infringements Working Group

LOCATION TBC