Addictions impact the way financial counsellors work with clients. It is imperative that any response is within the context of an integrated team. Discover more about the specific needs of clients struggling with addiction, and the approaches of other workers to enhance client outcomes.

Case notes must reflect an accurate and timely record of client engagement, events and key activities undertaken during advocacy; case notes must meet legal obligations, be clear and objective. Arm yourself with the best tools for effective and accurate communication- [financial counsellor casework focus]

Casework supervision of staff involves reviewing client files- ever come across appalling case notes? Learn how to assist your staff to improve these legal documents and mitigate risk for your agency. [casework supervisor focus]

Clients impacted by problem gambling are often vulnerable to scams and speculation. These clients are more likely to take risks - Self-Managed Super Funds (SMSF) are not unusual – How do SMSF’s work? What happens when the client has their hand in the till of their own super? Who regulates this and what happens to the tax liabilities? Find out what questions you should be asking and where to refer them.

Online betting is growing rapidly- opportunities are endless and increasing. Get some insight about how you detect online gambling, recognise speculation, and know about contracts for difference. Find out what’s legal and what’s not. Recognise and explore different ways of working with clients.

Ever had that client who had an ABN to trade, or has a failed business which is closed- leaving lots of debt and facing potential bankruptcy? Find out what you can do as a financial counsellor for individuals who have a failed business and are in financial difficulty.

Being in prison is difficult enough without being faced with debt and disadvantage on release. Explore the rights of prisoners in debt and make sure that debt is dealt with concurrent with their sentence.

Addictions impact the way financial counsellors work with clients. It is imperative that any response is within the context of an integrated team. Discover more about the specific needs of clients struggling with addiction, and the approaches of other workers to enhance client outcomes.

What should I tell my client about separation? Consolidate your knowledge about family law as it relates to separation of married / de-facto / same sex partners; consider comorbid issues and capacity as these apply to decision making and other key aspects of family law.

This webinar will assist you to learn about the practices of Debt Vultures through an informative webinar that will place you in a better position to assist those clients negatively impacted by their dealings with Debt Vultures.

Financial counsellors often forget about Codes of Practice as a major advocacy tool. Focus your attention on the four financial services and energy codes and step up the way you advocate for your clients!

Every traumatic event is subjective; four significant events shape the way we (and our clients) respond to stressful events- these are facts that impact on our clients and ourselves. Learn about the dynamic of trauma informed practice, and improve your own health as well as your client’s!

Who is playing ball and what are the challenges with credit reporting? Take part in an interactive session to explore casework challenges and ways to use credit reporting constructively with your clients.

Disclosure of gambling on the Statement of Affairs has always been a difficult discussion- are financial counsellor’s fears based in fact? Find out more about AFSA’s approach and explore the application of section 271 of the Bankruptcy Act as it plays out in practice.

Financial counsellors need to be able to adapt their writing styles to support client advocacy for financial hardship; e.g. court appearance; writing to banks, other creditors, VCAT and external dispute resolution schemes etc. Do you reveal that a person is a gambler? Find out best practice ways to advocate for clients impacted by gambling.

So what does the credit law do to protect consumers from predatory payday lending? Learn about the law and the loop holes that still make this an undesirable landscape.