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Wednesday 24 Oct 2018
9:30AM
Tuesday 30 Oct 2018
2:00PM
Thursday 08 Nov 2018
9:30AM - 12:00PM
Tuesday 13 Nov 2018
11:00AM - 1:00PM
Learn about new rules contained within the Energy Retail Code which will come into effect from 1 January 2019. Minimum standards for how energy companies treat customers who are in, or who might be facing payment difficulty are outlined within this new Energy Code and Payment Difficulties Framework.
Tuesday 13 Nov 2018
2:00PM - 4:00PM
The Australian Financial Complaints Authority (AFCA) is the new external dispute resolution (EDR) scheme for financial service providers. From 1 November 2018 AFCA will start accepting complaints, replacing the Financial Ombudsman Service (FOS); the Credit & Investments Ombudsman (CIO); and the Superannuation Complaints Tribunal. This course will provide an overview of AFCA and its terms of reference and provide tips and tricks on running an EDR complaint through AFCA.
Tuesday 13 Nov 2018
11:00AM - 12:30PM
Wednesday 14 Nov 2018
10:00AM - 12:00PM
Thursday 15 Nov 2018
10:00AM - 12:00PM
Thursday 15 Nov 2018
10:00AM - 12:00PM
Tuesday 20 Nov 2018
1:00pm - 3:00pm
Credit cards are given special treatment under the National Consumer Credit Protection Act. Furthermore new responsible lending laws that apply specifically to credit cards are rolling out between July 2018 and January 2019. Financial counsellors and consumer advocates see many people who have been given credit cards that cause significant financial hardship. These new laws will provide important protections to your clients.
Tuesday 20 Nov 2018
10:00AM - 1:00PM
Tuesday 20 Nov 2018
10:30AM - 3:00PM
Thursday 22 Nov 2018
2:00PM - 4:00PM
Tuesday 27 Nov 2018
2:00PM
Thursday 29 Nov 2018
9:30AM - 4:30PM
This Masterclass is specifically designed for specialist Family Violence Financial Counsellors in Victoria and those senior practitioners that hold a leadership or supervisory role, or work regularly with clients who have experienced family violence and/or economic abuse.
Friday 30 Nov 2018
9:30AM - 4:30PM
Telephone Counselling Skills and assisting clients over the remotely is often a big part of the financial counsellor’s role. This session will provide participants with a framework and strategies to work effectively in providing advice to clients over the phone.
Tuesday 04 Dec 2018
10:00AM - 1:00PM
Monday 10 Dec 2018
TBC
Wednesday 12 Dec 2018
9:15AM