Professional supervision is an essential component of building professional development into financial counselling through providing structured professional support and mentoring to financial counsellors. This session is to refresh your understanding of professional supervision concepts, share & discuss your challenges and stay up to date with new concepts regarding professional supervision. It will enable supervisors to learn from each other and develop a deeper understanding of what constitutes good practice in professional supervision.

This session will be focusing on insurance complaints matters. You will find out when you are entitled to ask for a refund and will also learn how to go about doing this. Furthermore, this session will also look at claims issues and provide you with the tools required to dispute a claim that was declined or delayed as well as other complications.

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

This session will teach effective ways of dealing with those types of behaviours. Learn how to control the client conversation and manage big emotions and also come to understand some of the underlying issues of these behaviours in this interactive and action-based training. You will also get a chance to become familiar with a model for building rapport quickly, counselling micro skills and solution focused practice before going on practicing your new skills through some case study work.

For many Australians, access to Centrelink payments is essential for their basic financial survival and wellbeing. This course is designed to provide attendees with the practical skills and tools necessary to assist clients who disagree with a Centrelink decision, including navigating the Centrelink appeals process (in particular for Disability Support Pension applicants) and assisting those who have had debts raised against them for alleged overpayments. This session is designed to incorporate and complement existing knowledge of attendees and will be interactive and dynamic, with a focus on the application of technical knowledge and skills in a practical setting. It also aims at bringing social security experts and financial counsellors together in order to provide better outcomes for clients.

Hear from the Office of the Public Advocate, State Trustees and VCAT on the changes to the Guardianship and Administration Act. What are the implications for FCs? How will State Trustees implement these changes? Learn more broadly about power of attorney, administration orders – how to get one and how to get it revoked as well as State Trustees practices and their responsibilities versus the client who is under administration.

This session will be facilitated by a panel of experts followed by a Q&A session.

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

This Masterclass is for financial counsellors with more than four years of experience who would like an opportunity to workshop strategies and approaches for dealing with complex consumer law issues.

In this two-day training you will get a chance to go through case studies, ask all your questions, build networks with your peer group. The content will cover credit law, consumer law, our code of ethics and what it requires of us, case notes, letter writing and negotiating skills as well as core case work skills such as managing the conversation and motivational interviewing. We will keep the content delivery to a minimum This training is designed to provide you with a platform for questions, case studies and practical exercises.

The Foundation Level Unit covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

Do you want to learn how the Family Violence Information Sharing Scheme applies to your day to day work? Are you unsure how you would ask for information under the scheme and when to share information with other entities? Do you want to know what your responsibilities are under the Family Violence Information Sharing Scheme and the Multi-Agency Risk Assessment and Management Framework (MARAM)?

Women's Legal Service Victoria has developed family violence information sharing training for financial counsellors. This workshop is tailored to the Financial Counsellor role and will explore how the scheme works, and how it relates to your roles and responsibilities under MARAM. Through case-study analysis we will explore the practical strategies in working with the Family Violence information sharing scheme and intersecting components of MARAM.

Advocating for clients affected by gambling harm: How do you negotiate most effectively with creditors? What has worked for you in the past? Do you mention the gambling harm or not when speaking with creditors? How do you cope on a personal level with failing payment arrangements and how do you gauge your own work as being effective? Share your tips and tricks and learn from others in the field.

As an FC you might come across clients that have committed fraud or other criminal activities. Whether the client has already been charged or they have just confessed to you, during this session you will learn how to best respond to and support your client. Are you wondering if there are any obligations for mandatory reporting or if there are any relevant statutory limitations periods for your client? Be able to provide adequate advice and learn what you can do as an FC to help your client in mitigating the impact of the charges.

This session is based on a resource developed by the UK Leeds University business school and now adapted for Financial Counsellors in Victoria called Money Worries and how to beat them. The booklet was designed to empower financial counsellors in supporting their clients to develop stronger emotional resilience. This session will introduce the resource and its content and provide opportunity to further develop your counselling skills. The focus of this training will be on supporting clients with feelings of shame, guilt and embarrassment.

Is there a difference when we speak about refugees and asylum seekers and what assistance is available to both of those groups? What does their status mean, and will they be able to become residents? Are there any social security entitlements that can be accessed or emergency relief? What organisations are working in this space and provide support? What type of support is available? Learn about residency status and what a refugee lawyer does.

Join us for this live webinar focusing on the credit reporting system. Learn about who can make a listing on a credit report, how to access a free credit report and how to check for mistakes. We will also be looking at recent developments that have been made to credit reporting and upcoming changes to credit reporting, particularly in relation to comprehensive credit reporting, and what these changes will mean for your clients.

Our code of ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? We are looking at ethical dilemmas analyse what is required of us by our code of ethics and what does that mean in real life scenarios? We will identify conflicts of interest and how to navigate them. Join us in this interactive ethical discussion.

This session will be focusing on how to make a complaint to AFCA when dealing with responsible lending issues. Participants will learn about the outcomes they can get for their clients by making a complaint, and how to go about doing so.

Is there a difference when we speak about refugees and asylum seekers and what assistance is available to both of those groups? What does their status mean, and will they be able to become residents? Are there any social security entitlements that can be accessed or emergency relief? What organisations are working in this space and provide support? What type of support is available? Learn about residency status and what a refugee lawyer does.

Financial counsellors are a key part of the elder abuse prevention puzzle. The opportunity is now to develop specialist understanding and become a key professional to identify financial and other Elder Abuse and its prevention.

A whole lot has changed in the gambling space. There is the newly signed national Online Gambling Consumer Protection Framework. How do you use it? How do you run a gambling complaint case?

The Telephone Counselling Skills training program has been developed for financial counsellors who assist clients over the phone as part of their work. It will provide participants with a framework to work effectively in providing assistance to clients over the phone and will involve a facilitated discussion between participants on effective strategies for managing challenging calls.