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Monday 25 Feb 2019
10:00am - 12:00pm
Update on the new energy code and payment difficulties framework. This webinar session will be based on an initial pilot workshop held in November 2018.
Tuesday 26 Feb 2019
2:00PM - 4:00PM
Thursday 28 Feb 2019
9:30am - 4:30pm
The Advanced Level Unit builds on the previous session delivered and provides expert training for all specialist Family Violence financial counsellors in Victoria and financial counsellors who hold a leadership or supervisory role and work regularly with clients who have experienced family violence.
Tuesday 05 Mar 2019
9:30am - 12:30pm
Training on child support payments: How to apply for child support, child support entitlements and timeframes, as well as managing child support debts.
Tuesday 05 Mar 2019
1:00pm - 4:00pm
The Term Elder Abuse has been floating around a lot, but what does it actually mean? How is it defined and what are the different forms it takes? During this session you will learn how to work with older people as clients.
Tuesday 19 Mar 2019
10:00am - 1:00pm
Wednesday 20 Mar 2019
9:30am - 1:30pm
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? This session will provide space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.
Thursday 21 Mar 2019
12:00pm - 4:30pm
This session will identify perspectives, culture and experiences of Aboriginal & Torres Strait Islander people in Victoria and highlight practical strategies to providing effective and respectful assistance when working with indigenous clients in financial distress. It will provide an insight into indigenous cultures in Australia with a focus on economic and financial themes.
Wednesday 27 Mar 2019
1:00pm - 4:00pm
Find out about the latest changes and upcoming possibilities for changes to the law. In this session, we will be focusing on the Royal Commission and learning about problems with funeral insurance faced by Aboriginal communities.
Monday 01 Apr 2019
Anytime
Learn the basics of consumer law and help your clients with complaints about faulty goods and poor services; misleading and deceptive conduct; unconscionable conduct; and door-to-door sales.
Thursday 04 Apr 2019
10:00AM - 12:00PM
Wednesday 10 Apr 2019
9:30am - 4:30pm
The Telephone Counselling Skills training program has been developed for financial counsellors who assist to clients over the phone as part of their work. It will provide participants with a framework and strategies to work effectively in helping clients over the phone.
Thursday 11 Apr 2019
9:30AM - 12:00PM
Wednesday 17 Apr 2019
9:15AM - 11:15AM
Tuesday 30 Apr 2019
10:00am - 1:00pm
Tuesday 30 Apr 2019
2:00PM - 4:00PM
Wednesday 01 May 2019
9:30am - 12:00pm
Working within the new bankruptcy legislation. This session will include bankruptcy and small business, TPD and superannuation.
Wednesday 01 May 2019
1:00pm - 4:00pm
This session will focus on a particular scenario within the bankruptcy process related to gambling harm. What happens when one party of a couple goes bankrupt due to problem gambling in particular when there are assets involved?
Friday 03 May 2019
Anytime
Learn the basics of credit law to help you negotiate with credit providers who have breached the law. In this session, participants will learn about, when to claim hardship and when to claim a breach of responsible lending laws; credit cards; payday loans consumer leases and seeking compensation.
Monday 06 May 2019
9:30am - 12:30pm
This session will provide training on how to write case notes that meet legal obligations are clear and objective as well as guidelines on keeping case files that are easy to use and maintain and support you in your case work.
Tuesday 14 May 2019
9:30am - 1:00pm
Do you work with clients who struggle to make changes? Motivational Interviewing (MI) is a unique process that explores and resolves resistance, and through motivational processes focuses on facilitating change amongst your clients. This client-centred counselling approach can positively assist your clients towards behaviour change.
Thursday 16 May 2019
10:00am - 12:00pm
Tuesday 21 May 2019
10:00am - 1:00pm
Monday 03 Jun 2019
Anytime
This session will give an overview of the debt enforcement process (with a handy flowchart) and look at the different enforcement options available to creditors and how you assess the consequences to your client of not paying a debt.
Thursday 06 Jun 2019
10:00AM - 12:00PM
Tuesday 11 Jun 2019
1:00pm - 4:00pm
Financial Counsellors regularly see couples as their clients. This can often pose some extra challenges on the practitioner. Conflicts of interest may become apparent and referral might be necessary. Learn when to refer on and how to manage power imbalances and the dynamics in the room.
Tuesday 11 Jun 2019
10:30am - 3:00pm
Thursday 13 Jun 2019
1:00pm - 4:00pm
In this session you will learn how you can help your clients who are facing mortgage stress through negotiating with creditors where a home is at risk, arguing a responsible lending claim through the Ombudsman (Australian Financial Complaints Authority) and understanding the client’s options when enforcement proceedings have been issued against the home.
Thursday 13 Jun 2019
9:30AM - 12:00PM
Tuesday 18 Jun 2019
10:00am - 1:00pm
Wednesday 19 Jun 2019
9:15AM - 11:15AM
Tuesday 25 Jun 2019
2:00PM - 4:00PM
Wednesday 26 Jun 2019
9:30am - 12:30pm
This session is a refresher for all trained supervisors. It provides a professional development opportunity for trained supervisors through reflection on practice, sharing of experiences and new skill development.
Thursday 04 Jul 2019
10:00AM - 12:00PM
Tuesday 16 Jul 2019
10:00am - 1:00pm
Thursday 08 Aug 2019
9:30AM - 12:00PM
Tuesday 13 Aug 2019
10:30am - 3:00pm
Thursday 15 Aug 2019
9:15AM - 11:15AM
Tuesday 20 Aug 2019
10:00am - 1:00pm
Thursday 22 Aug 2019
10:00AM - 12:00PM
Tuesday 27 Aug 2019
2:00PM - 4:00PM
Thursday 05 Sep 2019
10:00AM - 12:00PM
Tuesday 17 Sep 2019
10:00am - 1:00pm
Wednesday 23 Oct 2019
9:15AM - 11:15AM
Tuesday 29 Oct 2019
2:00PM - 4:00PM
Thursday 07 Nov 2019
10:00AM - 12:00PM
Tuesday 19 Nov 2019
10:00am - 1:00pm
Tuesday 19 Nov 2019
10:30am - 3:00pm
Thursday 21 Nov 2019
9:30AM - 12:00PM
Thursday 21 Nov 2019
10:00AM - 12:00PM
Tuesday 03 Dec 2019
TBC
Tuesday 10 Dec 2019
10:00am - 1:00pm
Wednesday 11 Dec 2019
9:15AM - 11:15AM