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Calendar of Events Calendar of Events

View information on all upcoming FCRC and related events.

Calendar of Events

View information on all upcoming FCRC and related events.

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Calendar of Events

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CPD
Network meeting
Board meeting
Conference
Agency Managers meeting
Working Group

Monday 30 Apr 2018

9:30am – 12:30pm

Managing the client narrative

PRESENTED BY Financial & Consumer Rights Council (FCRC), Psychologist
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
SPDP No
CPD Core Topics: Interview techniques
LEVEL 2
CPD POINT 3

Develop your capacity to manage client interaction and focus to achieve the best financial outcomes. Learn skills for prompt and effective decision making to get to the heart of your client's story

Monday 30 Apr 2018

1:30pm – 4:30pm

Consumer leases - Where a client's household property is at risk

PRESENTED BY Catherine Miller, Senior Solicitor, Consumer Action Law Centre (CALC), and Barbora Ježek, Solicitor, Consumer Action Law Centre (CALC)
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
SPDP Yes
CPD Core Topics: Consumer Credit Law
LEVEL 2
CPD POINT 3

Consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright - Learn the difference between a pledge, a loan and a lease and how to best advocate for your client

Monday 07 May 2018

TUESDAY 8 MAY: 9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Foundation Level Unit

PRESENTED BY Women's Legal Service Victoria and WIRE Women's Information
LOCATION Melbourne
SPDP No
CPD Core Topics: Family Violence
LEVEL 2
CPD POINT 10 (over two days)

This foundation level session covers the fundamental skills and knowledge required to deliver effective financial counselling services to victims of family violence and/or economic abuse.

Wednesday 09 May 2018

9:30AM - 4:30PM

Family Violence Training for Financial Counsellors: Advanced Level Unit

PRESENTED BY Women's Legal Service Victoria and WIRE Women's Information
LOCATION Melbourne
SPDP No
CPD Core Topics: Family Violence
LEVEL 3
CPD POINT 5

The advanced session builds on and provides expert training for all specialist Family Violence financial counsellors and financial counsellors who wish to deepen their knowledge.

Friday 11 May 2018

1:00PM - 3:00PM

Casework supervision: Conflicts and clients

PRESENTED BY Financial & Consumer Rights Council (FCRC)
LOCATION Victorian Responsible Gambling Foundation, Level 6, 14-20 Blackwood Street, North Melbourne
SPDP No
CPD Core Topics: Casework Supervision
LEVEL 3
CPD POINT 3

Learn how to manage complications which arise in situations where a client you represent means conflict - whether within your agency, or from another agency.

Tuesday 22 May 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 22 May 2018

1:00PM - 3:00PM

Managing the client narrative

PRESENTED BY Financial & Consumer Rights Council (FCRC), Psychologist
LOCATION Connect Health & Community, 2A Gardeners Road, Bentleigh East
SPDP No
CPD Core Topics: Interview techniques
LEVEL 2
CPD POINT 3

Develop your capacity to manage client interaction and focus to achieve the best financial outcomes. Learn skills for prompt and effective decision making to get to the heart of your client's story.

Thursday 31 May 2018

1:00pm – 4:00pm

Consumer leases - Where a client's household property is at risk (BALLARAT)

PRESENTED BY Amanda Storey, Director of Legal Practice, Consumer Action Law Centre (CALC)
LOCATION CAFS Ballarat, 115 Lydiard St North, Ballarat VIC 3350
SPDP Yes
CPD Core Topics: Consumer Credit Law
LEVEL 2
CPD POINT 3

Consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright - Learn the difference between a pledge, a loan and a lease and how to best advocate for your client

Thursday 31 May 2018

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION TBC

Friday 01 Jun 2018

9:30 am – 4:30 pm

Telephone Counselling

PRESENTED BY Preethi Vergis, Training and Outreach Manager, Consumer Action Law Centre
LOCATION Meat Market, 5 Blackwood Street, North Melbourne
SPDP No
CPD Core Topics: Telephone skills
LEVEL 2
CPD POINT 3

Telephone Counselling Skills and assisting clients over the remotely is often a big part of the financial counsellor’s role. This session will provide participants with a framework and strategies to work effectively in providing advice to clients over the phone.

Tuesday 05 Jun 2018

1:00am - 4:00pm

Complex needs and pathways to independence

PRESENTED BY Julie Aganoff, Psychologist
LOCATION Benalla Community Care, 45 Coster St, Benalla
SPDP No
CPD Core Topics: Complex needs
LEVEL 2
CPD POINT 3

How do you effectively support clients with complex needs and implement meaningful long term change?

Wednesday 06 Jun 2018

9:30am-12:30pm

Complex needs and pathways to independence

PRESENTED BY Julie Aganoff, Psychologist
LOCATION Anglicare, 162 Commercial Road, Morwell VIC 3840
SPDP No
CPD Core Topics: Complex needs
LEVEL 2
CPD POINT 3

How do you effectively support clients with complex needs and implement meaningful long term change?

Wednesday 06 Jun 2018

10:30AM - 3:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Tuesday 05 Jun 2018

TBC

Statewide Network meeting

LOCATION TBC

Wednesday 06 Jun 2018

1:30pm – 4:30pm

Consumer leases - Where a client's household property is at risk (MORWELL)

PRESENTED BY Amanda Storey, Director of Legal Practice, Consumer Action Law Centre (CALC)
LOCATION Anglicare, 162 Commercial Road, Morwell VIC 3840
SPDP Yes
CPD Core Topics: Consumer Credit Law
LEVEL 2
CPD POINT 3

Consumer leases are an increasingly common form of finance to access white goods as an alternative to purchasing outright - Learn the difference between a pledge, a loan and a lease and how to best advocate for your client

Thursday 07 Jun 2018

10:00am-1:00pm

Complex needs and pathways to independence

PRESENTED BY Julie Aganoff, Psychologist
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale St, Melbourne VIC 3000
SPDP No
CPD Core Topics: Complex needs
LEVEL 2
CPD POINT 3

How do you effectively support clients with complex needs and implement meaningful long term change?

Thursday 14 Jun 2018

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION TBC

Monday 18 Jun 2018

10:00AM - 3:00PM

Gippsland Regional Network meeting

LOCATION 190 Commercial Road, Morwell

Tuesday 19 Jun 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 19 Jun 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Thursday 21 Jun 2018

10:00am – 1:00pm

Casework supervision: Conflicts and clients

PRESENTED BY Financial & Consumer Rights Council (FCRC)
LOCATION Multicultural Hub, 506 Elizabeth Street, Melbourne VIC 3000
SPDP Yes
CPD Core Topics: Casework Supervision
LEVEL 3
CPD POINT 3

Learn how to manage complications which arise in situations where a client you represent means conflict - whether within your agency, or from another agency

Tuesday 17 Jul 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Thursday 19 Jul 2018

10:00AM - 12:00PM

Agency Managers meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 07 Aug 2018

TBC

Statewide Network meeting

LOCATION TBC

Wednesday 08 Aug 2018

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION TBC

Thursday 09 Aug 2018

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION TBC

Tuesday 21 Aug 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 21 Aug 2018

10:30AM - 3:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Tuesday 21 Aug 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Tuesday 18 Sep 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Wednesday 19 Sep 2018

10:00AM - 3:00PM

Gippsland Regional Network meeting

LOCATION Uniting Care, Sale

Thursday 15 Nov 2018

10:00AM - 12:00PM

Agency Managers meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 30 Oct 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Thursday 08 Nov 2018

9:30AM - 12:00PM

Southern Regional Network meeting

LOCATION TBC

Thursday 15 Nov 2018

10:00AM - 12:00PM

Western Regional Network meeting

LOCATION TBC

Tuesday 20 Nov 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Tuesday 20 Nov 2018

10:30AM - 3:00PM

Hume Regional Network meeting

LOCATION Benalla Community Care, 45 Coster St, Benalla (Conference Room)

Tuesday 27 Nov 2018

2:00PM

Northern Regional Network meeting

LOCATION TBC

Tuesday 04 Dec 2018

10:00AM - 1:00PM

FCRC Board meeting

LOCATION Level 6, 179 Queen Street, Melbourne

Monday 10 Dec 2018

TBC

Statewide Network meeting

LOCATION TBC

Wednesday 20 Jun 2018

9:30AM

Gambling Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Wednesday 22 Aug 2018

9:30AM

Gambling Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Wednesday 24 Oct 2018

9:30AM

Gambling Issues Working Group

LOCATION Level 6, 179 Queen Street, Melbourne

Wednesday 20 Jun 2018

9:15AM

Infringements Working Group

LOCATION TBC

Wednesday 20 Jun 2018

9:15AM

Infringements Working Group

LOCATION TBC

Wednesday 15 Aug 2018

9:15AM

Infringements Working Group

LOCATION TBC

Wednesday 17 Oct 2018

9:15AM

Infringements Working Group

LOCATION TBC

Wednesday 12 Dec 2018

9:15AM

Infringements Working Group

LOCATION TBC

Wednesday 27 Jun 2018

1:00PM - 4:00PM

Professional Supervision Training

PRESENTED BY Donna Letchford, FCRC
LOCATION Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne
SPDP No
CPD Core Topics:
LEVEL 3
CPD POINT 3

This session is to consolidate your learning about professional supervision and is the final step to becoming a professional supervisor. Participants must complete the two-day Delta Centre training before undertaking this session.