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Wednesday 17 Jul 2019

Employer: Better Place Australia

Location: Wyndham Vale/ Broadmeadows

Work type: Full time or part time (0.8 FTE)

Application closing date: 5:00PM 16-Aug-2019

Financial Counsellor - FT/PT - Better Place, Western suburbs

Better Place Australia (formerly Better Place Australia) has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more confident lives”. As a community focused not-for-profit organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across 28 locations in Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The Role

Financial counsellors support clients to resolve or alleviate financial stress and to improve their ongoing financial capability and inclusion. This role will involve a blend of both face to face and telephone-based service delivery via the National Debt Helpline. Key work tasks include:

  • Assessing a client’s financial situation to understand the extent of a person’s financial difficulties and to identify options to address these;
  • Conduct interviews with clients both face to face and over the phone to provide triage services as required;
  • Book face to face appointments for clients and refer to other services including other financial counselling services where applicable;
  • Advising clients on how to access a range of entitlements and resources to improve their ability to manage their financial affairs.

Required Qualifications and Experience

Prospective candidates must possess a Diploma of Community Services (Financial Counselling), have experience in assisting clients in financial crisis and hardship and be eligible for membership of the Financial and Consumer Rights Council. Other essential criteria include the ability to think creatively and develop innovative solutions to issues as they arise, excellent communication skills, well developed interpersonal skills and the ability to rapidly build rapport with clients.

Employee Benefits

Better Place Australia is serious about being an employer of choice and to back that claim we offer:

  • Generous above award salary rates
  • Salary packaging (which increases your take home pay)
  • Additional paid annual leave (between Christmas and New Year)
  • Annual leave loading of 17.5%
  • An 11% superannuation contribution
  • 12 weeks paid parental leave
  • Up to 20 days family violence leave
  • Paid study leave and extensive professional development opportunities

Better Place Australia offers a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference. As an equal opportunity employer, we aim to create an inclusive environment where differences including gender, age, culture, disability, sexual orientation and family and caring responsibilities are valued. We invite you to be part of a not for profit organisation that fosters a diverse workplace.

Further Information

This position is based across both our Wyndham Vale and Broadmeadows sites and is available on a full-time basis. Prospective candidates who meet the above mentioned criteria and who are interested in working part-time (0.8 FTE/4 days per week) are also encouraged to apply.

Enquiries may be directed to Ms Nicola Byrne – Regional Services Manager on 9556 5333.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate.



Applications close 5:00PM 16-Aug-2019

Full position description

Click here to download a copy of the position description

For further information

Enquiries may be directed to Ms Nicola Byrne – Regional Services Manager on 9556 5333.