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Thursday 28 Nov 2019

Employer: The Salvation Army

Location: Auburn, NSW

Work type: Full-time

Application closing date: 5:00PM 12-Dec-2019

Team Leader, Moneycare - FT - Salvation Army, Auburn (NSW)


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

  • Lead the operations of a team within a Moneycare regional service, including providing training and support.
  • Ensure that Salvation Army, Moneycare, professional body, funding body and regulatory standards and requirements are being met. 
  • Ensure all financial counselling, financial capability and related services are provided at a high level with quality, professionalism and caring to prevent and to ease the suffering or hardship of people in financial difficulty or crisis and to build financial resilience, in accordance with Salvation Army mission and policies, and Moneycare policy and procedures, as well as to the requirements of the relevant professional body and funding bodies.
  • Provide leadership consistent with Salvation Army mission and values, modelling core Salvation Army values and behaviours.

Team Leadership

Work collaboratively with regional, state and national management, finance, HR and other TSA services to ensure that Moneycare services operate efficiently and effectively, according to budget and with a focus on continual improvement to the quality of service to the community. Take the lead in identifying improvements to policies, procedures and systems and take action to make change. Services to work within the “Doorways” philosophy and be positively connected with Area Leadership teams.

Service Development

In partnership with management, assist in preparing funding submissions and funding body reports. Work to establish new services once funding is obtained in a timely manner.

Casework Supervision

Ensure the provision of professional/casework supervision of team members, to ensure the smooth operation, welfare of team members and effective performance of Moneycare. Ensure systems are in place to ensure the service meets all Moneycare, professional body, funding body and regulatory requirements and standards.

Training and Support

Develop and train or ensure training is provided to team members to assist them to meet all professional body standards as required and to achieve goals and TSA mission through mentoring, coaching and empowerment. Demonstrate commitment to the TSA values and mission to foster an environment that values performance, client service, continuous improvement and delivery of high quality support services including referral opportunities for spiritual and other counselling needs as appropriate, whilst maintaining confidentiality.

Holistic Financial Counselling

Provide a holistic financial counselling service to people in financial difficulty or crisis, which recognises the ways in which other life issues may interact with financial issues and consider the clients’ unique circumstances. Develop options with clients enabling them to best deal with their situations. Maintain a caseload in line with professional body requirements to retain accreditation.

Administration & Reporting

Operate with a high level of autonomy but within TSA and Moneycare policy and procedures, managing own scheduling, work load and reporting of statistical data, in normal work hours.

  • Minimum of 5 years experience in financial counselling
  • Experience in training and development activities.
  • Extensive experience in the field of welfare, community services, counselling or business/finance,
  • Accreditation as a Financial Counsellor
  • Diploma of Financial Counselling or equivalent
  • Demonstrated ability to work within a counselling framework
  • National police record check.
  • Working with Children Check.
  • Drivers licence.

For a confidential discussion, please contact Tony Devlin on +61 412 440 060.


Click here to apply online.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Applications close 5:00PM 12-Dec-2019

For further information

For a confidential discussion, please contact Tony Devlin on +61 412 440 060.