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Friday 16 Jun 2017

FCRC & CALC Submission to the Essential Services Commission

In response to the ESC's new draft decision for its Payment Difficulties Framework, FCRC and Consumer Action Law Centre have submitted their comments to the Commission.

Recognising many of the new measures the ESC has proposed in the revised framework, we are positive the ESC can achieve its objective of ensuring customers are disconnected as a last resort. We also make recommendations to ensure the framework can do more to support and protect vulnerable customers.

Read the full submission