Wednesday 28 Mar 2018

Interview with Cindy Dickman, Mortgage Wellbeing Service

Please tell us about your background.

I have background in working with women in the Family Violence Prevention Program as a counsellor.


What motivated you to pursue financial counselling?

I was motivated to become a financial counsellor by the ongoing need regarding debt and consumer rights issues being faced by the women affected by family violence I worked with, and my general life experience.


What are the unique aspects of your role or the area you work in?

My role as a financial counsellor is unique as I work in a team (Mortgage Wellbeing Service) that consists of a lawyer, a social worker and myself. Early intervention commences from day one when all three of us meet with a client and start working on the client's legal, financial counselling and social work needs and support required.


What has been your proudest achievement to date?

Assisting clients to either stay in their homes with hardship applications to facilitate this process, or support around process of selling their home. Also being asked to present at the National Community Legal Centres Conference in Fremantle, WA on the Mortgage Wellbeing Service model.


What do you see as the biggest challenge facing the financial counselling sector?

Biggest challenge is always availability of funding/hours allocated by funding body and wait times for the clients.


What has been the most valuable resource or advice you’ve received?

Experienced financial counsellors and stakeholders sharing their knowledge at study level and then continuing into the workplace through support, guidance, training and supervision.


And now the easy questions:

What artist are you listening to at the moment?



What is your favourite app?